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Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with free water park

Choose dates to view prices

Photo gallery for Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Outdoor pool, free cabanas, pool umbrellas
Restaurant
9 bars/lounges, poolside bar
Restaurant
On the beach, white sand, free beach cabanas, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
The current price is SAR 1,294
SAR 1,294 total
includes taxes & fees
25 Feb - 26 Feb

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

View from room

Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 294 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Luxury Presidential One Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential One Bedroom Suite

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 115 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

View from room

Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 350 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 Queen Beds, 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

View from room

Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 406 sq m
  • Ocean view
  • Sleeps 12
  • 2 King Beds, 4 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Family Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 63 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

View from room

Luxury Junior Suite Ocean View

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 406 sq m
  • Ocean view
  • Sleeps 12
  • 4 Queen Beds, 2 King Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

View from room

Luxury Junior Suite Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 56 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Swim Out Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Swim Out

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite Ocean View Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom Suite

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 171 sq m
  • Resort view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 115 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Ocean View Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 350 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 294 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Presidential Two Bedroom Suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom Suite Diamond Club

Highlights

Yard
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 171 sq m
  • Resort view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

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includes taxes & fees
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About the neighborhood

Map
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia, 23000

What's nearby

  • Cana Bay Golf Club - 17 min walk
  • Arena Gorda Beach - 18 min walk
  • Punta Blanca Golf Course - 6 min drive
  • Iberostar Golf Course - 10 min drive
  • Macao Beach - 26 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Lobby Bar Fantasia - ‬8 min drive
  • ‪Chill Bar - ‬10 min walk
  • ‪Trattoria Grazie - ‬7 min walk
  • ‪Lobby Bar - ‬6 min walk
  • ‪Dips Pool Bar - ‬8 min walk

About this property

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Luxury all-inclusive property near Arena Gorda Beach
Located close to Punta Blanca Golf Course and Iberostar Golf Course, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino provides a free breakfast buffet, a casino, and free water park access. This property is a great place to bask in the sun with a white sand beach, free beach cabanas, and sun loungers. Indulge in a sports massage, a body treatment, and a facial at The Royal Spa, the onsite spa. Be sure to enjoy a meal at any of the 11 on-site restaurants. The health club offers fitness classes and yoga classes; other things to do include parasailing, snorkeling, and beach yoga. Free in-room WiFi is available to all guests, along with a poolside bar and a grocery/convenience store.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a lazy river, free cabanas, and sun loungers
  • Free self parking and valet parking
  • Tour/ticket assistance, beach umbrellas, and smoke-free premises
  • Luggage storage, a billiards/pool table, and beach towels
  • Guest reviews give top marks for the family-friendly amenities, beach locale, and pool
Room features
All 730 individually decorated rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and separate sitting areas. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Separate tubs/showers, free toiletries, and hair dryers
  • Flat-screen TVs with premium channels
  • Private yards, separate sitting areas, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:30 AM
  • 11 restaurants and 1 coffee shop/cafe
  • 9 bars/lounges and 1 poolside bar
  • Free daily reception
  • 24-hour room service

Things to do

  • Fitness classes
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Hot tub
  • Volleyball
  • Yoga classes

Family friendly

  • Children's club
  • Children's games
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Wheelchair accessible (may have limitations)

More

  • 3 casino gaming tables
  • 5 casino slot machines
  • Beach towels
  • Casino (452 square feet of space)
  • Casino VIP room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio
  • Yard

More

  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Vacations Protocol (Blue Diamond Resorts)

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Property is also known as

Royalton Bavaro Resort All Inclusive Punta Cana
Royalton Bavaro Resort All Inclusive
Royalton Bavaro All Inclusive
Royalton Bavaro Resort & Spa - All Inclusive Punta Cana
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro All Inclusive Punta Cana
Royalton Bavaro All Inclusive
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro Resort Casino All Inclusive

Frequently asked questions

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Self parking and valet parking are free at this property.

What time is check-in at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Check-out is at noon.

Are there all-inclusive benefits at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yes, the property is all-inclusive.

Where is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino located?

Nestled on the beach, this Bávaro property is within 2 mi (3 km) of Arena Gorda Beach and Punta Blanca Golf Course. Iberostar Golf Course and Cocotal Golf and Country Club are also within 6 mi (10 km).

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 813 out of 1492 reviews
Rating 8 - Good. 329 out of 1492 reviews
Rating 6 - Okay. 201 out of 1492 reviews
Rating 4 - Poor. 88 out of 1492 reviews
Rating 2 - Terrible. 61 out of 1492 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Mauricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the hotel staff was all very friendly, from the front desk, the waiters, Mrs. Bernarda who cleaned our room was very attentive to us, Adriel the supervisor helped us quickly with a complaint we had about the air conditioning. A lot of variety in food and drinks and what we liked most was the quality of the shows, Royalton Bavaro is a place to relax and have fun without worrying about anything.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Speaking from a diamond club stand point the stay was five star. Darleny who was our butler made my birthday celebration a blast.
Stayed 7 nights in Jan 2025

10/10 Excellent

Nicholas William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and always willing to help out when needed. Everything was clean, rooms were nice and well kept
Stayed 3 nights in Feb 2025

6/10 Okay

Ani

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
the property was beautiful, but not much intertainment compare to other resorts
Stayed 2 nights in Feb 2025

6/10 Okay

Khaleda Karena

Traveled with partner
The Sales Rep Supervisors were unprofessional, disrespectful, aggressive and condescending when we declined their sales pitch to use their services for traveling/stays. They took 1hr and 30 mins to answer the first question I asked (How much?). Also, the food tasted spoiled as if it was reheated multiple times throughout the week.
Stayed 4 nights in Feb 2025

10/10 Excellent

Malek El

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general we had a blast, nice resort and clean, Food was ok.. 6/10 Service was amazing. Thank you to Yaneirys she was so helpful since we arrives to the resort, much appreciate..
Stayed 5 nights in Jan 2025

2/10 Terrible

Vladislav

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service terrible we’re supposed to have Expedia assistant and he just call us on the last day and the fly. Also, I very upset. I’m always ordered with Expedia all my flies JetBlue always supposed to charge $35 charge me $45 for the bag even JetBlue, terrible people, airlines and service. I never wanna fly with Expedia anymore. We’re not JetBlue.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jeffrey Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Was probably the best value I've found in a resort in awhile. Food was good, drinks were good, room was good, staff were very good. Definrely checked all the boxes. The whole family had nothing bad to say
Stayed 8 nights in Jan 2025

10/10 Excellent

Brystal, Belton

Traveled with partner
10/10
Stayed 3 nights in Jan 2025

6/10 Okay

amanda

Traveled with family and small children
Needs to keep up with the housekeeping

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Tara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled musty. The dining options were buffet or room service for breakfast and it ended at 10:30 then lunch did not start until 12 which was buffet only and dinner began at 6 and reservation times were mostly during the scheduled shows. Loved the vibe team and wish the foam party was twice a week. The servers were excellent. Estalian the concierge that was assigned to me due to booking with Expedia was great. He made all the reservations we needed. The spa was anazing
Stayed 6 nights in Jan 2025

10/10 Excellent

Marvin Nadjon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderfull stay everything was almost perfect , Yaque & Yanary were very friendly and helpful during our whole trip, only bad thing is we were insulted and disrespected by Chris Mendez (who allarently works for Marriot) after we declined his offer to become a prime member I have all the proof. That is unnaceptable and I will be pushing my complaint further
Stayed 8 nights in Jan 2025

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

FNU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved the resort for a family visit. There was plenty to do, especially with kids. The lazy river was best for our 3-year-old. The staff was friendly, except for the building concierges who tried to trick us into Timeshare presentations with special breakfast and free goodies. Despite being a 4-star hotel, it needed maintenance as many things were broken in the rooms and elevators.
Stayed 5 nights in Jan 2025

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lazy river. Staff was amazing.
Stayed 7 nights in Jan 2025

8/10 Good

Autumn

Traveled with family
Liked: Cleanliness, staff & service, amenities
We just got back from staying for a week at Royalton Bavaro. We were pleasantly surprised to have been given a complimentary concierge due to booking through Expedia, Esatlin was wonderful and booked our reservations for us. Room had a nice view of the children’s pool play area and the lazy river. Shower takes several minutes to warm up but it was no bother once we figured it out that we had to turn it on and let it run for a little bit. Lazy river was top notch. Beach was crowded, but very clean and beautiful. First day we went to the beach we were unable to find a spot in the shade to sit, but an employee immediately came to our rescue and found us chairs and cleaned them off for us. From that day on, we would walk down and put towels on chairs under the shade before going to breakfast. Vendors on the beach will relentlessly ask if you want to book an excursion or buy something or have your picture taken with an animal, our favorite was an older gentleman selling hand carved animal figurines. We wanted to try Hunter Steakhouse but with the Royalton App I was unable to book a reservation with them for any night of the week, so Estalin graciously made the reservation for us. Zen was our favorite restaurant by far. Buffet was a good fallback option and had good range of choices, a different theme every night. Overall we had a very nice time, and the staff was very friendly and helpful.
Stayed 7 nights in Jan 2025

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! My son had a blast
Stayed 7 nights in Jan 2025

6/10 Okay

Dennis

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Overall this was a decent property with regards to affordable all inclusive resorts. We have stayed at several others and would rate this a three star experience. The big positive was the location. Thier beachfront is probably the best in the area. The actual full circle lazy river is another big positive. The negative side is the constant, and I mean every 10 minute request in different forms to listen to the "diamond club" pitch. We actually listened to the sales pitch just to try to enjoy our vacation and get them to stop, and it did come with some freebies. The Canadian implant or "Manager" that finally tells you how much this will cost (think a middle class annual salary) ended up being extremely rude when turned down and asked us "why we bothered to even listen to this?". Absolutely insane way to manage and had we not been expecting it could have put a big damper on the relaxing vacation we had planned. Other resorts have upgrades to "club or VIP" with special access or areas which is normal, but here you are absolutely treated as a second class vacationer if you are not part of the elite diamond club. Overall the resort seemed fairly unorganized and only relatively clean. Customer drink cups are left around the site and our room did not get cleaned every day. We had a swim up and the water in the small pool that is shared by 10-12 suites was not clean. Maybe there was another filtration method, but the water was well below the skimmer inlets.
Stayed 5 nights in Jan 2025

10/10 Excellent

Gissela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food!
Stayed 3 nights in Jan 2025

8/10 Good

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, clean, and well maintained. The staff are very welcoming and have amazing energy. I felt right at home. If your looking for a family friendly resort, i highly suggest this location. There is an awesome lazy river and plenty of activities to do. The beach is beautiful with very little to no seaweed. I enjoyed all the restaurants and my favorite is seafood, which there were plenty of options. I found plenty of seating around the pool and beach area.
Stayed 4 nights in Jan 2025

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was great. The staff were friendly and welcoming. Love it
Stayed 3 nights in Jan 2025

10/10 Excellent

quanieee, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
This was soo good everything was on point
Stayed 4 nights in Jan 2025