2/10 Terrible
Brandon
Traveled with group
13 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We hope this message finds you well. We are writing to express our disappointment and frustration following our recent stay at Riu Republica & Maco Palace. As a loyal customers who have stayed at various Riu properties around the world, I never anticipated having to write such a complaint, especially after so many positive visits in the past.
However, my last stay at Riu Republica especially was nothing short of a nightmare, and I feel it is necessary to bring these issues to your attention:
1.Bed Bugs: The most concerning issue was the presence of bed bugs in our room. Attached are pictures as evidence. This is unacceptable for any hotel, let alone a reputable brand like Riu.
2.Room Key Card Issues: Throughout our stay, the key cards to our room failed consistently. We were forced to go to the front desk every night to get new cards to access our room, which was both inconvenient and frustrating.
3.Lack of Pool Towels: There was a persistent lack of towels at the pool, making it difficult for us to enjoy the amenities that we paid for.
4.Mildew and Health Concerns: The room had a significant mildew problem, which caused my asthma to flare up. This added unnecessary health risks to what was already a stressful experience.
5.Insects: We also encountered several insects in the room, including large roaches, which further contributed to the unsatisfactory conditions. Additionally, I encountered issues at Riu Palace Maco:Overcharging/Duplicate Fees
Brandon
Stayed 2 nights in Dec 2024