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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
Indulge in gourmet meals and refreshing cocktails while soaking up the Caribbean vibes. From snorkeling to archery lessons - adventure is just around the corner.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
On the beach, white sand, beach cabanas, sun loungers
Sauna, spa tub, steam room, body treatments, aromatherapy
Room (THE PINEAPPLE) | Living room | 42-inch flat-screen TV with digital channels, TV, MP3 dock

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Laundry

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior With Pool View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Premium With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium With Pool View

  • Sleeps 4

View all photos for Family Suite -6 Guests- With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 1 Queen Bed(s) and 2 Twin Bed(s)

View all photos for Family Suite -5 Guests- Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -5 Guests- Superior With Pool View

  • Sleeps 5

View all photos for Suite Junior

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior

  • Sleeps 5

View all photos for Suite Super With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super With Pool View

  • Sleeps 5

View all photos for Suite Superior With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Superior With Garden View

  • Sleeps 5

View all photos for Quadruple Suite Deluxe With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 Queen Bed(s)

View all photos for Suite With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite With Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

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About the neighborhood

Map
Uvero Alto, Punta Cana, 23000

What's nearby

  • Sirenis Aquagames Water Park - 6 min drive
  • Macao Beach - 11 min drive
  • Cana Bay Golf Club - 17 min drive
  • Iberostar Golf Course - 22 min drive
  • Arena Gorda Beach - 22 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 34 min drive

Restaurants

  • ‪Lobby Bar - ‬5 min drive
  • ‪Carnival - ‬11 min walk
  • ‪Spoon - ‬17 min walk
  • ‪Wink - ‬17 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury all-inclusive property located in Uvero Alto
Consider a stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma and take advantage of free water park access, a swim-up bar, and a poolside bar. With a white sand beach, beach cabanas, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a massage, a body treatment, or a facial at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mediterranean cuisine. Fitness classes are offered at the gym; other things to do include snorkeling and archery. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy perks such as:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide, and sun loungers
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and luggage storage
  • Beach towels, multilingual staff, and concierge services
  • Guest reviews say great things about the pool and helpful staff
Room features
All 460 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Changing tables, highchairs, and children's dinnerware
  • Free cribs/infant beds and free rollaway/extra beds
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with digital channels
  • Balconies or patios, wardrobes/closets, and childcare services

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Zest
  • Zest Character Breakfast
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • BRGRS.PH

Things to do

  • 9 outdoor pools
  • Fitness classes
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room

Family friendly

  • 9 outdoor pools
  • Babysitting (surcharge)
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Free water park access
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 80 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Self parking and valet parking are free at this property.

What time is check-in at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-out is at noon.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 80 per person applies.

Are there all-inclusive benefits at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, the property is all-inclusive. All food and beverages are included, and activities include soccer, tennis, volleyball, and more.

Where is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma located?

This Uvero Alto property is on the beach, 1.7 mi (2.8 km) from Sirenis Aquagames Water Park, and within 9 mi (15 km) of Macao Beach and Cana Bay Golf Club. Arena Gorda Beach and Punta Blanca Golf Course are also within 12 mi (20 km).

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 826 out of 2142 reviews" "
Rating 8 - Good. 425 out of 2142 reviews" "
Rating 6 - Okay. 367 out of 2142 reviews" "
Rating 4 - Poor. 250 out of 2142 reviews" "
Rating 2 - Terrible. 274 out of 2142 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Annie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not enjoy our stay. Staff was unfriendly. We had AC issues and it took three people to come and check before they finally changed our room. Wristband backing issues charged $150 USD extra. Space restaurant reservations were made and day of they said it wasn’t there.
Stayed 6 nights in Dec 2024

6/10 Okay

Shayanne, Guaynabo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

MAREVA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a family vacation.
Stayed 5 nights in Jan 2025

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service
Stayed 12 nights in Jan 2025

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay. Great staff, and tons to do for kids

8/10 Good

Krysten

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
The property and grounds were well maintained. The room was ok- average clean, not well maintained inside. Our swim out pool area was great. The pool, beach, aqua Nick area were all very clean. This is a great place for the kids, not really meant for the parents which is fine, that’s why we were there. The service varied. Some amazing staff there that really wanted you to have fun and be taken care of. Then a lot of other staff that could not communicate with English speaking guests at all. The Buffett and as probably the biggest surprise- we did not get a drink with any meal until the last meal. They do not service tables well there. I feel they should have a drink station because they just don’t come help you. They did have a coffee machine that was pouring only hot water haha. We got water a few times- but rarely even offered another drink. The food was not great anywhere - we went to the burger restaurant and it was genuinely awful, we couldn’t eat any of it. At the Buffett the pancakes and waffles (what I expected my kids to live off) were so undercooked they wouldn’t eat them ! The kids LOVED the ice cream sweetery and basically survived off that. It’s a little hard to get a drink anywhere for the adults Overall the kids loved it. My kids are a bit older and loved the beach. We got one good day where the waves weren’t too bad but every other day the life guards wouldn’t let them in the water because it was too rough. 4/5 days is enough…
Stayed 4 nights in Jan 2025

8/10 Good

Daibelis J

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is really nice for the kids but the pool water was too cold and the water park is small, food was good. Room service menu is not great wish they have better options.
Stayed 2 nights in Jan 2025

8/10 Good

Nabil

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything! Everything for the kids was amazing. The only Negetive aspect was the misleading 250 dollar credit they do not tell Us what you can use it for
Stayed 5 nights in Jan 2025

2/10 Terrible

Serena

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping stole my money no one spoke English had to leave off the resort to get food because of the limited food
Stayed 4 nights in Jan 2025

10/10 Excellent

Merliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Alba

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced, property is run down, mismanaged, terrible cold food that runs out. Restaurants are reserved for the “prestige members only” so unless you get sucked into their timeshare, service sucks and access is limited. Very disappointed.
Stayed 6 nights in Jan 2025

4/10 Poor

Yamaris

Liked: Cleanliness
El servicio no me gusto
Stayed 7 nights in Jan 2025

10/10 Excellent

LANIE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was a kid filled adventure! My children enjoyed the beach, the water parks and breakfast with the characters. My room was nice with a swim up, however another rooms in my group needed to be switched out. Space Walk Resturarant was delicious. 10/10. I enjoyed my stay.
Stayed 3 nights in Jan 2025

2/10 Terrible

Julia

Liked: Cleanliness
Disliked: Staff & service
While the grounds of the property are undeniably beautiful, the overall experience was deeply disappointing. 1. Staff Service: The staff’s attitude and responsiveness were unacceptable, making it difficult to enjoy our stay. 2. Food Quality: The food was subpar, lacking both flavor and variety. It left much to be desired for a property of this caliber. 3. Entertainment: Entertainment options were minimal. 4. Beach Conditions: The beach was largely unswimmable, which significantly impacted our ability to enjoy the main attraction of the destination. Based on this experience, I would not recommend this property and would not consider returning.
Stayed 8 nights in Dec 2024

4/10 Poor

German

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I will give a total of 2/5 for this stay Rooms 4/5 : The room temperature was appropriate but dehumidifiers are needed in order to remove moist of beds. Bed is hard (very hard to sleep on your side), but thats a matter of preference Food 1/5: All the restaurants except for the Spacewalkers were absolutely terrible. Not much else to say about this. My entire family was disastified. Much of the items on the menu came out entirely different, other ingredients and such Drinks 4/5: They do have premium drinks and the bartenders at the Snick Lounge are knowledgeable. Pools 5/5: All pools were pristine and well kept. Snick park was well kept as well. Kids enjoyed it Entertainment 3/5: Night shows were good. Occasional character appearance is ok. Expected more for being a kids hotel Cafe/Ice cream 4/5: Breath of fresh air in the hotel, actually very decent
Stayed 2 nights in Jan 2025

8/10 Good

Wendy, Kahnawake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly disappointed in food. Language barrier was an issue at times with many staff unable to speak English.
Stayed 5 nights in Dec 2024

2/10 Terrible

Sugey

Disliked: Cleanliness, staff & service, amenities
The Words resort
Stayed 4 nights in Dec 2024

6/10 Okay

Lev

Traveled with family
Limited food
Stayed 8 nights in Dec 2024

10/10 Excellent

manjinder

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This family-friendly resort offers a wide array of activities and diverse culinary options. The room service is exceptional, and the staff consistently provides helpful and courteous service. I highly recommend this resort and plan to return with others in the future.
Stayed 3 nights in Dec 2024

4/10 Poor

Ashish

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

4/10 Poor

Sovey

Traveled with family
Disliked: Staff & service
Lazy workers, poor customer service. Had to ask for service and wait a pretty long time to get a cup of water. It was no plate for the buffet.
Stayed 3 nights in Dec 2024

6/10 Okay

Brad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall was a good stay. We really enjoyed the waterpark, the circus show and all the various activities the property had to offer. Overall, staff were very friendly and some went out of their way to make sure we were happy, especially at the Explorer's table restaurant. A few areas that need improvement: When we first checked in, front desk did not make a good first impression. We felt like we were being bombarded with information about the property and amenities and were being rushed through the process to get to the room. When we asked questions or didn't understand, as his accent was a bit thick, he seemed a bit annoyed at that and he had no problem showing it. The 24 hour room service definitely is not 24 hours. They never answered after a certain time and sometimes had trouble during the day. Certain dining conditions should be explained beforehand or given further details on the app, etc. For example, Spacewalker requires reservations 24 hours prior, but we had no clue until we physically went over. Lastly, the extra prices for things like the character breakfast was a bit high. We paid almost $500 USD for 2 adults and 3 kids. Seemed a bit excessive. Despite that, we did have a good stay and we had a memorable time at the resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Dylan

Traveled with family
Liked: Staff & service, property conditions & facilities
We all loved it. If your a super fancy pants maybe this is not the place for you if you a midwestern redneck it’s perfect.the workers don’t know much English so it’s doesn’t go unnoticed if you make an attempt to speak Spanish. Just the basics. It was very beautiful and Relaxing. Not much to do nearby, off the resort grounds and the ocean isn’t the safest for Kiddos but if you want to relax and eat some good food this place rocks. We didn’t have kids but there were kids in the group and they had fun also. We had teens and this wasn’t the target age gor them but if you have younger kids they would enjoy. I didn’t spend a single dollar except tipping. Everything is actually included. Sweeter for your coffee needs. They are awesome there. Making reservations (showing up at opening) helps get into the Italian place and spacewalker ( get the steak) wok wok etc. had a blast but may not work for everyone.
Stayed 7 nights in Dec 2024

8/10 Good

Derek

Traveled with family and small children
Liked: Amenities, property conditions & facilities
This was my first all inclusive resort experience & was very happy with the property, food, and amenities. 4.5/5 for me.
Stayed 7 nights in Dec 2024

2/10 Terrible

Leopoldo

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad all!!
Stayed 6 nights in Dec 2024