6/10 Okay
Edward A.
11 December 2024
Liked: Cleanliness
Left Waiting
When we arrived there was no record of us coming. We were left waiting at the security gate showing them our VBRO reservation, but they explained to us that no one told them anything about our rsvp. After a lengthy wait and several attempts to convince them that we had a reservation we got a hold of the owner who eventually got us in. He later said that he doesn't get along with the property manager. While we are used to spending time in Mexico and aware that nights cacn be noisy, we have yet experienced how loud is was at this place on a Saturday night. There was an out door dance party on one of the lots adjacent to the pool. The vibrations from the music was literally shaking ghe windows. The earplugs that we bring for such occasions did not work as the music was too loud.We finally settled in and the music stopped around 1 am. Shortly after that the safe that we had pit or passports into starteda loud beeping. We tried to open it up, but it did not open. Luckily there were two bedrooms, so we switched and used the other bedroom. We msg'd Hector about the safe but didnt hear back until another 30 hours. Meanwhile we figured outt the safe key and fixed the problem. The pool was clean and refreshing. The actual rental unit was clean and comfortable. It was however stuffy. Because of the ongoing battle with dengue fever we were reluctant to open any doors or windows as there were no screens. Great area with excellent restaurants and shopping.
Edward A.
Stayed 4 nights in Dec 2024