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Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

5.0 star property
Adults-only beachfront hotel with 4 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

4 outdoor pools, cabanas (surcharge), pool umbrellas
4 outdoor pools, cabanas (surcharge), pool umbrellas
Kayaking
View from room
The Penthouse North | View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
The price is SAR 2,852
SAR 3,423 total
includes taxes & fees
5 Jan - 6 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Two bedroom Master Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two bedroom Master Suite South

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Egyptian cotton linens
  • 241 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite two Double Beds South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite two Double Beds South

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton linens
  • 99 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Two Suite South Connected

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Suite South Connected

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton linens
  • 198 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for The Penthouse North

The Penthouse North | Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Penthouse North

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Kitchen
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 265 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite North

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton linens
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

Ultra Suite South | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite South

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton linens
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Two Double Beds North

Suite Two Double Beds North | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite Two Double Beds North

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton linens
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Corner Suite North

Corner Suite North | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Corner Suite North

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton linens
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Ultra Suites South Connected

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Ultra Suites South Connected

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Egyptian cotton linens
  • 198 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite North

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton linens
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite South

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton linens
  • 99 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Corner Suite South

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton linens
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Corner Suite South

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton linens
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite Two Double Beds South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite Two Double Beds South

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton linens
Ceiling fan
  • Sleeps 3
  • 2 Queen Beds

View all photos for Master Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Master Suite South

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton linens
  • 142 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

View from room

Ultra Corner Suite North

Highlights

Balcony
Private outdoor spa tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton linens
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Infinity pool

Hotel Mousai Puerto Vallarta Adults Only

Pool
Hot Tub
All inclusive
Spa
9.4 out of 10, Exceptional, (878)
The price is SAR 2,279
SAR 2,735 total
includes taxes & fees
5 Jan - 6 January 2025
Hotel Mousai Puerto Vallarta Adults Only

About the neighborhood

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL, 48270

What's nearby

  • Garza Blanca Beach - 8 min walk
  • Playa Palmares - 16 min walk
  • Playa Gemelas - 7 min drive
  • Playa Mismaloya - 10 min drive
  • Playa de los Muertos - 21 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 42 min drive

Restaurants

  • ‪Playa Mismaloya - ‬6 min drive
  • ‪Blanca Blue Restaurant & Lounge - ‬11 min walk
  • ‪BocaDos STK - ‬4 min walk
  • ‪Noi - ‬1 min walk
  • ‪Hiroshi - ‬4 min walk

About this property

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

Luxury all-inclusive hotel near Bay of Banderas
Playa Gemelas is located near Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only, which provides a free breakfast buffet, 2 swim-up bars, and 4 poolside bars. With a white sand beach, a free beach shuttle, and kayaking, this hotel is the perfect place to soak up some sun. Indulge in aromatherapy, a body treatment, and hydrotherapy at Spa Imagine, the onsite spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. Enjoy the health club, as well as activities like basketball, hiking/biking, and racquetball/squash. In addition to a free grocery shopping service and a rooftop terrace, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also find perks like:
  • 4 outdoor pools with 2 swim-up bars, cabanas, and pool umbrellas
  • Free valet parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and massage treatment rooms
  • Evening entertainment, a 24-hour front desk, and a paddleboard on site
  • Guest reviews speak highly of the helpful staff
Room features
All 145 rooms include comforts such as private outdoor spa tubs and 24-hour room service, in addition to perks like premium bedding and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with rainfall showers and toilets with electronic bidets
  • 55-inch flat-screen TVs with DVD players
  • Wardrobes/closets, balconies, and recycling

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Rowing/canoeing
Snorkeling

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–noon
  • 9 restaurants
  • 2 swim-up bars, 4 poolside bars and 5 bars/lounges
  • 24-hour room service

Restaurants on site

  • Hiroshi - Japanese
  • NOI - Italian Cuisine
  • DAO - ChineseContemporary
  • The Rooftop
  • The Terrace

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Art gallery
  • Basketball
  • Beach volleyball
  • Bike parking
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Paddleboards on site
  • Private picnics
  • Racquetball/squash
  • Shopping
  • Snorkeling
  • Tennis
  • Volleyball

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 59
  • Smooth flooring in public areas

More

  • Beach towels
  • Communal living room
  • Designated smoking areas
  • Romance packages available
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch flat-screen TV
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Local meal delivery service
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Private outdoor spa tub
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2600 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mousai Puerto Vallarta Adults Only
Hotel Mousai Puerto Vallarta All Inclusive
Hotel Mousai Puerto Vallarta Adults Only All Inclusive
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Hotel

Frequently asked questions

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only have a pool?

Yes, this property has 4 outdoor pools.

Is Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Valet parking is free at this property.

What time is check-in at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Check-in start time: 4:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Check-out is at 11:00 AM.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2600 per vehicle applies.

Are there all-inclusive benefits at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, rowing/canoeing, and more.

Where is Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only located?

Nestled on the beach, this South Zone hotel is within a 15-minute walk of Garza Blanca Beach and Bay of Banderas. Playa Esmerelda and Playa Palmares are also within 1 mi (2 km).

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 105 reviews" "
Rating 8 - Good. 10 out of 105 reviews" "
Rating 6 - Okay. 6 out of 105 reviews" "
Rating 4 - Poor. 4 out of 105 reviews" "
Rating 2 - Terrible. 9 out of 105 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

anita

Stayed 5 nights in Nov 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mousai is an amazing hotel. It was so clean and pristine. The grounds were beautiful and lush. It felt as though Hotel Mousai thought of everything you could want in a hotel stay. Room: 5 stars The room was very spacious and beautiful. The mini bar was always well stocked. Our balcony had an amazing view of the ocean and the mountains. The hammock and hot tub were perfect to end the night in or watch the sunset. The room came with an iPad that controlled the lights, drapes (A for the blackout drapes) and music. We loved that the room came with a speaker system. You could Bluetooth your own music or play music already loaded onto the iPad. Most nights we would come back to the room and the beds would be turned down, lights would be dimmed, and soft music playing. It was a lovely touch and Thank you to Luz for taking care of our room all week. The bidet if you’ve never tried it, is great! Food: 5 stars The food was delicious everywhere we went. From Dao, Bocados, Blanca Blue it was 5 stars always. Even the food by the pool was delicious. Often times, food at an all inclusive is not the best but this food was absolutely delicious. Staff and service: 4 stars The staff was so friendly and accommodating everywhere we went. Omar at the pool was the best. Carlos our butler helped us with all our reservation needs. The only downside was the concierge trying to convince us to attend their demonstration. It felt pushy at times. Besides that, this hotel was hands down the best
Stayed 4 nights in Dec 2024

2/10 Terrible

Ali

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
**Title: Terrible Experience at Hotel Mousai** I recently stayed at Hotel Mousai for four nights, and it was absolutely horrible. Our room was dirty throughout our stay, and despite multiple calls for room service, no one ever showed up. We were provided with only three towels for the entire stay, which is unacceptable at a resort with a pool—we had to bring towels from the pool area! Additionally, our experience at the steakhouse was incredibly frustrating. The manager, Ruben, was unprofessional and unhelpful. I have a shrimp allergy, which I communicated to the staff before ordering. Instead of taking our steak orders, they insisted on bringing us whatever they wanted, and we ended up with a seafood platter that included shrimp. When we pointed this out to Ruben, he dismissed our concerns and said they wouldn't take any more orders. We left the restaurant upset and hungry. I would not recommend Hotel Mousai based on this experience. Never will I return.
Stayed 4 nights in Nov 2024

2/10 Terrible

Farbod

Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our stay at hotel mousai was absolutely horrible. We planned our stay of 4 nights hoping to have a relaxing stay and Hotel Mousai. Our room was dirty for the entire stay. We called for room service multiple times but they never showed up. We had 3 towels for 4 nights. Imagine going to a resort with pool and don’t have towels. We had to bring our towels from the pool area!! Not to mention our terrible experience at the steak house. I never experienced such a thing. The manager at the steak house who named “Ruben” refused to served us properly. I have allergies to shrimp and mentioned it first thing to the waiters and staff before even sitting down at the table. First of all they refused to take our order for steaks and said we’d bring you whatever we want!! Then they served us a platter instead of a seafood including SHRIMP!! After we told the manager Rubin, that we didn’t ask for seafood, specifically no shrimp he sair this is what it is and they are not taking orders anymore so we left pissed and starving!!! Never will be back.

2/10 Terrible

Mahan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this hotel again. From start to finish, it was a deeply disappointing experience. Upon arrival after a long flight, it took over an hour to check in because there were only two receptionists, both of whom were clearly new and inexperienced. When we finally got to our room, we found hair in the bathroom sink. That same evening, I noticed black footprints on the bed sheets. Shockingly, it took the staff two full days to replace them. The dining experiences were even worse. The restaurant staff didn’t provide menus, citing a preset menu for our group, which severely limited our options. At the Chinese restaurant, they didn’t bring enough main courses, leaving many of us unsatisfied. The Japanese restaurant was marginally better, but the steakhouse was an absolute disaster. At the steakhouse, the staff served one steak to be shared among the group, despite everyone wanting different temperatures. Worse, the steak was cold and overcooked. Instead of addressing our concerns, they kept bringing out chicken and shrimp, which we didn’t want. The manager, “RUBEN,” was incredibly rude. When one of my friends requested a properly cooked steak, he flat-out refused, saying, “No more food. We’ve served enough.” This was supposed to be a luxurious stay, and we paid a premium expecting quality service. Instead, it was an utter disaster. I’m especially embarrassed because I invited a newlywed friend to join us, traveling all the way from Dubai to Puerto Vallarta.
Stayed 4 nights in Nov 2024

2/10 Terrible

Kimia

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately, we did not have a good experience as a group of 12 especially when we were dining at the restaurant, the service was terrible specially at the steakhouse. If you’re a group more than eight, they’re not gonna even provide you a menu at the restaurants and they’re gonna serve you what they call it family style and you don’t have options to choose no matter if you purchase it or get a all inclusive package we had an all-inclusive package and at the steakhouse they served us chicken octopus stream, and a little bit of very dried cold steak. However, we asked that we are not gonna eat shrimps and chicken. We were not able to choose our steak and they brought us some steak by their own choice, which was very cold and dried when they served it and when we ask our server to change it, they refuse to do it. I also mentioned to our server that I don’t like overcooked steak and I want my steak to be rare and he he said this is what it is and we are not gonna serve anymore as we already brought the(dry cold overcooked steak). I asked for the manager (Ruben) and also the manager came and he said if you have a problem, go talk to the general manager and I’m not able to do anything for you and I’m not gonna serve you guys.
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel, Stoneham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See above.
Stayed 5 nights in Nov 2024

10/10 Excellent

Amy, glendale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience as always!
Stayed 6 nights in Oct 2024

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff, great service, great facility and great food
Stayed 5 nights in Oct 2024

8/10 Good

Cory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything except finding the guy for our bill every time we wanted to leave the pool.
Stayed 4 nights in Oct 2024

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our room at this property!! The rooftop pools are spectacular! We read in the hammock and sat in our personal hot tub on the suites balcony! Will absolutely return!
Stayed 4 nights in May 2024

2/10 Terrible

James Ross

Stayed 7 nights in Sep 2024

10/10 Excellent

Randeep, surrey

Stayed 7 nights in Sep 2024

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend this hotel! It’s amazing
Stayed 4 nights in Sep 2024

10/10 Excellent

Maayan

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is the best hotel with the best steff and food options restaurants! The Rooms & service are amazing !!
Stayed 3 nights in Aug 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent
Stayed 8 nights in Sep 2024

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property is very well kept and the staff are exceptional! My wife and I will be coming here at least once year from now on!
Stayed 3 nights in Aug 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our third time at Garza Blanca but first time at Mousai south tower and can’t wait to go back. Special thanks to the piano player at the lobby we spend such a great time listening his music. Thanks and see you soon 🙏🙏🙏🙏
Stayed 4 nights in Aug 2024

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with very friendly staff. The property was very modern and the rooms are enormous. Food was very good and had a wonderful time overall.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wasan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time at this property, best service, and quality never goes down. I cannot recommend this place enough. Already planning my return
Stayed 4 nights in Aug 2024

6/10 Okay

DR. Karen, Hewitt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our suite was absolutely beautiful. We stayed @ Mousai North. Our had a beautiful balcony with a hot tub, hammock, sofa, 2 chairs. The bathroom was gorgeous. Just a beautiful experience "inside our room" Our issues were the stay and the consierge service. I had read about this issue from other travelers and NOW I get it. The front desk and concierge, in particular "Maya' with consierge services was horrible. Her main concern was trying to get us to attend a timeshare presentation. Once we made it clear we werent interested the disinterest and lack of attentiveness abruptly ended...like mid-sentence ended.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jun 2024