See all properties
Save

Casa Dona Susana

3.5 star property
Recharge by the pool with attentive service. Explore vibrant sights and sounds just steps from your door.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Casa Dona Susana

Restaurant
Exterior
Outdoor pool
Reception
Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool
  • Air conditioning

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Playa Los Arcos Hotel Beach Resort & Spa

Pool
All inclusive
Spa
Kids pool
8.0 out of 10, Very Good, 1,161 reviews
The price is SAR 608
SAR 730 total
includes taxes & fees
12 Feb - 13 Feb
Playa Los Arcos Hotel Beach Resort & Spa

About the neighborhood

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • Olas Altas Street - 1 min walk
  • Playa de los Muertos - 2 min walk
  • Los Muertos Pier - 3 min walk
  • Malecon - 3 min drive
  • Conchas Chinas Beach - 5 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lix by Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

Hotel near Playa de los Muertos
Located close to Los Muertos Pier and Malecon, Casa Dona Susana provides a terrace, a garden, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Multilingual staff, a 24-hour front desk, and ATM/banking services
  • An elevator, a gift shop, and a porter/bellhop
  • Tour/ticket assistance, wedding services, and concierge services
  • Guest reviews give top marks for the pool, helpful staff, and location
Room features
All guestrooms are individually decorated, and boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LED TV

More

  • Individually decorated
  • Iron/ironing board
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM–10 PM.

Is Casa Dona Susana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Dona Susana?

Limited spots are available.

What time is check-in at Casa Dona Susana?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Casa Dona Susana?

Check-out is at noon.

Are there all-inclusive benefits at Casa Dona Susana?

Some rate plans available at this property are all-inclusive.

Where is Casa Dona Susana located?

Located in Romantic Zone, this beach hotel is steps from Olas Altas Street, Playa de los Muertos, and Los Muertos Pier. Malecon is 1.1 mi (1.7 km) away.

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1002 reviews" "
Rating 8 - Good. 284 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

leslie j

Liked: Cleanliness, staff & service, property conditions & facilities
Property recently remodeled. Quaint, quiet, friendly staff, pool on roof with view of sunset.
Stayed 5 nights in Jan 2025

8/10 Good

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service
Overall great place to spend a few days, room was dated and dark, bathroom very small. Enjoyed the pool, although lounge chairs were limited, and sometimes hard to find., other sister hotel quests would occupy the limited space at the pool. Would stay again for a few days as location was perfect.
Stayed 4 nights in Jan 2025

6/10 Okay

Linda, VANCOUVER

Traveled with partner
Liked: Cleanliness, staff & service
My husband and I got put into a room with two beds instead of the King that we reserved, we only realized when we entered the room and were told there were no other rooms available. That room had very narrow "double" beds that didn't fit two people comfortably, had no windows, and the AC unit was rattling intermittently, so the first night was terrible. We had to ask to be moved to a room we actually reserved, which they did the next day. Our experience improved after that. The staff is great, the hotel is very quiet and peaceful. The window in the room looked out only to the courtyard, but it was fine. Maybe a few more outlets around the bed would be nice for charging etc.
Stayed 3 nights in Jan 2025

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet at night. Access to los arcos pool and beach chairs is great. Highly recommend
Stayed 5 nights in Jan 2025

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good value--for the price but... The staff in general were excellent and we were wonderfully close to the beach. However, the room was nothing like the images on the Expedia website and we would have gladly paid a few dollars more if we had known that our room lacked outside windows or a balcony. The only real downside was the rooftop snack bar. We ordered nachos which were just a blob of cheesy goo and beans with some decidedly over cooked and greasy chips. (How do you screw up nachos???) Decent coffee in the morning but it was in the ground floor lobby and if you were on the 4th floor, that was a hike! Overall, good but not great. Almost great--and a great location.
Stayed 6 nights in Jan 2025

8/10 Good

Wilfred, Perris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great, has a great location and loved the heated adult pool
Stayed 1 night in Jan 2025

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place to stay, the staff was amazing and so friendly, looking forward to going back to Casa Dona Susana next winter
Stayed 7 nights in Jan 2025

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so very friendly and nice. The property was clean and quiet.
Stayed 7 nights in Jan 2025

6/10 Okay

Rebecca

Traveled with family
Disliked: Amenities
The room was barely bigger than the bed. None of the pictures they showed were like that. The shower was a tiny corner thing. Pretty misleading advertising
Stayed 8 nights in Jan 2025

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
Good
Stayed 4 nights in Jan 2025

8/10 Good

Margot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but the room at was small and dark. Ricardo who works in the restaurant and the bartender Alexander were our absolute favourites. They went above and beyond. All of the staff are exceptional.
Stayed 3 nights in Jan 2025

4/10 Poor

Mario

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service
Room had no window to exterior. Otherwise just a room to crash in.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooftop pool
Stayed 1 night in Jan 2025

10/10 Excellent

Rosa M.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great!
Stayed 7 nights in Dec 2024

10/10 Excellent

danny damir

Liked: Cleanliness, staff & service, property conditions & facilities
Best location, best staff, rooftop pool is great.Third time here this year, more planned for next year.
Stayed 7 nights in Dec 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Naomi Frances

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First off, their advertising states they are an “all inclusive” which the Casa Dona Susana is definitely Not ( one of the main reasons for booking this place). The first room we checked into smelled horribly of mold, so we asked to be moved. They actually put us in a sister hotel, and the room was a “suite” which was nice. We did receive vouchers for a buffet breakfast for each day, that was ok. The food was really good at the restaurant, which was a block away. There was lots of shopping to check out. The beach was pretty nice. So , other than the no food or drinks, it wasn’t too bad
Stayed 7 nights in Dec 2024

6/10 Okay

Doug

Traveled with family
Liked: Staff & service
Disliked: Amenities
The bathroom was incredibly tiny, and the shower so very small. The bed was comfortable. The snack bar by the pool was only open 11:30-5:30.
Stayed 5 nights in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

cynthia Lynda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the property and would definitely stay again
Stayed 8 nights in Dec 2024

6/10 Okay

Beverly

Traveled with family
Liked: Cleanliness
Poor service in the pool area. Unfortunately Opportunity to make it so much better. Saw three people slip on the floors around the roof top pool. Treacherous floor finish.
Stayed 14 nights in Nov 2024

6/10 Okay

Allyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Rooms were small without dressers, only small bed tables with small 1 drawer each. Hada closet, but thats about it. I don't like having to live out of my suitcase.
Stayed 10 nights in Dec 2024