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Hotel Casa De La Palma

3.5 star property
Historic hotel in Puebla with a 24-hour front desk

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Photo gallery for Hotel Casa De La Palma

Interior
Check-in/check-out kiosk
Suite, 1 King Bed, Balcony | Memory foam beds, individually decorated, individually furnished
Balcony
Deluxe Double Room | Memory foam beds, individually decorated, individually furnished

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
The current price is SAR 174
SAR 207 total
includes taxes & fees
4 Mar - 5 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premium Double Room

Premium Double Room | Memory foam beds, individually decorated, individually furnished

Premium Double Room

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
Memory foam bed
Fan
Private bathroom
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Memory foam beds, individually decorated, individually furnished

Deluxe Double Room

Highlights

Individually furnished
Individually decorated
HDTV
Memory foam bed
Fan
Private bathroom
Hair dryer
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Memory foam beds, individually decorated, individually furnished

Suite, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
Fan
3 bedrooms
Memory foam bed
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Memory foam beds, individually decorated, individually furnished

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
HDTV
Memory foam bed
2 bedrooms
Private bathroom
Hair dryer
Cable channels
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Quadruple Room

Junior Quadruple Room | Memory foam beds, individually decorated, individually furnished

Junior Quadruple Room

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
Memory foam bed
Private bathroom
Hair dryer
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony | Memory foam beds, individually decorated, individually furnished

Quadruple Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
Memory foam bed
2 bedrooms
Private bathroom
Hair dryer
  • City view
  • Sleeps 4
  • 2 King Beds

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8.6 out of 10, Excellent, (1126)
The price is SAR 179
SAR 213 total
includes taxes & fees
4 Mar - 5 Mar
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About the neighborhood

Map
Calle 3 Oriente No 217 Centro Historico, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 4 min walk
  • Puebla Cathedral - 7 min walk
  • Puebla Convention Center - 8 min walk
  • Fort Loreto - 6 min drive
  • Centro Expositor - 8 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 11 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪La Casa del Mendrugo - ‬1 min walk
  • ‪Cemitas y Tortas la Poblanita - ‬2 min walk
  • ‪La Berenjena - ‬1 min walk
  • ‪Café & Tocino - ‬4 min walk
  • ‪La Zanahoria - ‬2 min walk

About this property

Hotel Casa De La Palma

Historic hotel near Zócalo de Puebla
Close to Puebla Cathedral, Hotel Casa De La Palma provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An area shuttle, express check-out, and express check-in
  • Coffee/tea in the lobby, tour/ticket assistance, and smoke-free premises
  • A porter/bellhop, multilingual staff, and a 24-hour front desk
Room features
All guestrooms are individually furnished, and offer amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 36-inch HDTVs with cable channels
  • Wardrobes/closets, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Extended parking on site (MXN 150 per night)
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Offsite parking within 98 ft (MXN 150 per day)
  • Area shuttle (surcharge) up to 200 km

Food and drink

  • Coffee/tea in common area(s)

Restaurants on site

  • Restaurante HCP

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Meeting room

Accessibility

  • This property does not have elevators

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels

Entertainment

  • 36-inch flat-screen TV
  • Cable channels

More

  • Access via exterior corridors
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Local maps
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 300 per pet, per night
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400 per day
Cribs (infant beds) are available for MXN 400 per day

Property payment types

Important information

Optional extras

  • Extended parking fee: MXN 150 per night
  • Nearby parking fee: MXN 150 per day (98 ft away)
  • Pet fee: MXN 300 per pet, per night
  • Late check-out fee: MXN 1 (subject to availability)
  • Crib (infant bed) fee: MXN 400 per day
  • Rollaway bed fee: MXN 400 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Casa Palma Puebla
Hotel Casa Palma
Hotel Casa Palma Puebla
Casa De La Palma Hotel Puebla
Hotel Casa De La Palma Hotel
Hotel Casa De La Palma Puebla
Hotel Casa De La Palma Hotel Puebla

Frequently asked questions

Is Hotel Casa De La Palma pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 300 per pet, per night.

How much is parking at Hotel Casa De La Palma?

Extended parking is available for MXN 150 per night. Limited spots are available.

What time is check-in at Hotel Casa De La Palma?

Check-in start time: 3 PM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Casa De La Palma?

Check-out is at noon. Late check-out is available for MXN 1 (subject to availability).

Where is Hotel Casa De La Palma located?

Located in Puebla Historic Center, this historic hotel is within a 5-minute walk of Callejon del Sapo and Zócalo de Puebla. Iglesia de la Compañía and Los Sapos Bazaar are just steps away. Puebla–Cholula Tourist Train Terminal is 27 minutes by foot.

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Hotel Casa De La Palma Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 51 out of 116 reviews
Rating 8 - Good. 37 out of 116 reviews
Rating 6 - Okay. 15 out of 116 reviews
Rating 4 - Poor. 9 out of 116 reviews
Rating 2 - Terrible. 4 out of 116 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ARELI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice antique place, love it!
Stayed 1 night in Jul 2024

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, charming old hotel in a great location!

10/10 Excellent

Marten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of historic Puebla. Staff were extremely helpful and went above and beyond for us twice.
Stayed 1 night in Aug 2024

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.
Stayed 7 nights in Dec 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 2 nights in Jun 2024

10/10 Excellent

harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graciella is a master of the front desk. She will get you where you need to go. Food, sights, history, just ask. Room was always clean, staff is fantastic. Feels like a place you can live forever!
Stayed 5 nights in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A block away from Cathedral and city center.
Stayed 1 night in Apr 2023

6/10 Okay

Luz

The room needs some update, rooms are different from the picture posted. Furniture is in need of touch ups and repairs. amenities such as towels and bathroom toileterie could be improved
Stayed 2 nights in Sep 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft
Stayed 5 nights in Mar 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.
Stayed 5 nights in Mar 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a Spanish colonial building that served as a boarding house for newly arrived Spaniards coming to Nueva Espana in the 1700s. Our room had 15' high ceilings and huge windows overlooking the street below. The bathroom was larger than some hotel rooms I've stayed in! While the amenities are very basic (weak wifi, old keys, flat pillows), the experience of staying in such a classic building outweighed any negatives. In addition, the price was very good. Highly recommended for more adventurous travelers who aren't so picky about modern-day conveniences.
Stayed 2 nights in Feb 2024

8/10 Good

Canuto

el hotel esta un poco descuidado y no incluye desayuno. También no cuenta con estacionamiento propio, solo tienen convenio con un estacionamiento que esta casi a lado del hotel pero tiene costo por noche.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kuan

Stayed 2 nights in Nov 2024

10/10 Excellent

HORACIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La construcción de tipo colonial mexicano.
Stayed 1 night in Nov 2024

10/10 Excellent

YERALDI MARIA EUGENIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
si te gustan las casonas antiguas, es ideal, la habitacion muy amplia con techo muy alto, la nuestra contaba con un balcon con vista a una calle del centro, que a pesar de haber algunos bares muy cerca, no se escucha nada en la habitacion. Unico que me fatlo, fue un a o dos almohadas extras, ya que la cama solo cuenta con dos. Aunque aclaro, que no la solicite tampoco. El recepcionista servicial y amable, nos recibio muy bien la madrugada del 16 de noviembre. Para estacionar el coche,tienen convenio con un estacionamiento que esta a unos metros, se paga $150.00 por toda tu estadia en el hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

José Gustavo

Disliked: Staff & service, amenities, property conditions & facilities
Casa antigua muy bonita pero muy descuidada, falta de mantenimiento a los baños, no hay servicio de alimentos. El piso de madera rechina a cada paso. Urgente que se remodele pues su ubicación es muy buena aunque la zona es bulliciosa.
Stayed 3 nights in Aug 2024

8/10 Good

Ileana Argelia

Liked: Cleanliness, staff & service, property conditions & facilities
Solo creo que deben darle mas vida a la propiedad se ve muy apagada
Stayed 1 night in Aug 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

8/10 Good

Dudley

Liked: Cleanliness
Falto agua un día y no hicieron las camas durante la estancia ni cambio de sábanas y toallas
Stayed 2 nights in Aug 2024

10/10 Excellent

ARELI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicado, te transporta a las casonas antiguas lo que hace una de tu estancia un hecho muy apropiado para Puebla.
Stayed 2 nights in Jul 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sencillo con muy buena ubicación
El Hotel tiene una excelente ubicación si lo que se desea es conocer la parte histórica de Puebla, salir caminando a conocer lo mejor del centro y de ahí tomar medios de transporte turísticos y recorrer las zonas deseadas es muy buena opción este Hotel Es un lugar modesto, sin lujos, sin elevador, sin aparatos de aire acondicionado, de pocas habitaciones, pero de muy buena atención y ubicación
Stayed 2 nights in May 2024

2/10 Terrible

Rosie

Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024