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El Sueño Hotel & Spa

4.0 star property
Adults-only hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for El Sueño Hotel & Spa

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes
Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes
2 restaurants, breakfast, lunch, dinner served; international cuisine
Indoor pool
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Spa
  • Parking included
The current price is SAR 226
SAR 349 total
includes taxes & fees
12 May - 13 May

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Master Suite

Master Suite | Minibar, in-room safe, desk, blackout drapes

Master Suite

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
LCD TV
Pillow menu
Premium bedding
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Separate bedroom
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Separate bedroom
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Plus

Standard Plus | Minibar, in-room safe, desk, blackout drapes

Standard Plus

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Premium bedding
Shower/tub combination
Hair dryer
Private bathroom
Minibar
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Map
9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500

What's nearby

  • Puebla Cathedral - 2 min walk - 0.2 km
  • Zócalo de Puebla - 3 min walk - 0.3 km
  • Puebla Convention Center - 10 min walk - 0.9 km
  • Centro Expositor - 6 min drive - 3.4 km
  • Angelopolis Commercial Center - 6 min drive - 4.5 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬3 min walk
  • ‪Zaranda Café - ‬3 min walk
  • ‪Clemente Caffe - ‬3 min walk
  • ‪Le Sucrèe - ‬1 min walk
  • ‪Licorería San Pedrito - ‬1 min walk

About this property

El Sueño Hotel & Spa

Upscale boutique hotel near Zócalo de Puebla
Near Puebla Cathedral, El Sueño Hotel & Spa provides a rooftop terrace, a library, and dry cleaning/laundry services. Indulge in a hot stone massage, a body wrap, and a detox wrap at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to a bar and a hot tub, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), airport drop-off service (surcharge), and a 24-hour front desk
  • Tour/ticket assistance, 1 meeting room, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at El Sueño Hotel & Spa include perks such as air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • LCD TVs with cable channels
  • Daily housekeeping and desks

Languages

English, Spanish

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The price is SAR 171
SAR 204 total
includes taxes & fees
19 May - 20 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Tentacion
  • Salon Frenesi

Things to do

  • Full-service spa
  • Indoor pool
  • Library

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 700
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: MXN 700

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 480 per vehicle
  • Pet fee: MXN 350 per pet, per night
  • Early check-in fee: MXN 700 (subject to availability)
  • Late check-out fee: MXN 700 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

El Sueno Hotel
El Sueño Hotel
El Sueño Hotel Puebla
El Sueño Puebla
El Sueño Hotel & Spa Hotel
El Sueño Hotel & Spa Puebla
El Sueño Hotel & Spa Hotel Puebla

Frequently asked questions

Does El Sueño Hotel & Spa have a pool?

Yes, this property has an indoor pool.

Is El Sueño Hotel & Spa pet-friendly?

Yes, this property allows pets (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of MXN 350 per pet, per night.

How much is parking at El Sueño Hotel & Spa?

Self parking and valet parking are free at this property.

What time is check-in at El Sueño Hotel & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 700 (subject to availability).

What time is check-out at El Sueño Hotel & Spa?

Check-out is at 11:00 AM. Late check-out is available for MXN 700 (subject to availability).

Does El Sueño Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 480 per vehicle applies.

Where is El Sueño Hotel & Spa located?

Located in Puebla Historic Center, this spa hotel is within a 10-minute walk of Amparo Museum, Zócalo de Puebla, and Puebla Cathedral. Palafoxiana Library and Los Sapos Bazaar are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 28 minutes by foot.

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El Sueño Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 250 out of 375 reviews
Rating 8 - Good. 81 out of 375 reviews
Rating 6 - Okay. 24 out of 375 reviews
Rating 4 - Poor. 11 out of 375 reviews
Rating 2 - Terrible. 9 out of 375 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great atmosphere

Very smooth checkin and checkout; helpful front desk and staff. Very clean and comfortable.
Stayed 1 night in Jan 2025

8/10 Good

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was really kind
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay in Puebla & Cholula

Great service and charming hotel in the heart of the historic center.
Stayed 3 nights in Sep 2024

10/10 Excellent

Eliel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The staff was so friendly and the design of the space is breathtaking. The room was spacious and comfortable, and there was so much attention to detail in every corner to surprise and delight you. The drinks and food is amazing, and like the hotel, are works of art unto themselves. We plan to come back very soon!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property, staff were friendly and welcoming. The rooms were nicely kept, and very beautiful. Great suggestions from staff as far as food recommendations. Will stay in this hotel next time I’m in Puebla
Stayed 2 nights in Sep 2024

8/10 Good

Maria

Liked: Amenities
Bad odors
Stayed 1 night in Feb 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located, a delicious breakfast and parking included, great service and lovely rooms!!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go back again, my wife and I enjoyed our stayed.

10/10 Excellent

Arleen

Liked: Cleanliness, staff & service, property conditions & facilities
Love the people that work there!!!
Stayed 15 nights in Jun 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, decent internet, and great breakfast options.
Stayed 1 night in Nov 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place, neat, beautiful and friendly, would return for sure!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel few blocks from the cathedral, very friendly staff. Good american breakfast included.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good. The breakfast was excelent.
Stayed 1 night in Dec 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay. Location was great because it was quiet and conveniently located where you can walk anywhere.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place, good location, quirky.
Stayed 3 nights in Feb 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic Mansion

Lovely and romantic setting.
Stayed 3 nights in Feb 2024

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property, very close to the Cathedral. Great food.
Stayed 5 nights in Aug 2023

10/10 Excellent

Samanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, beautiful, clean room and friendly staff! We loved it !
Stayed 1 night in Dec 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really accommodating and friendly. Jorge was very attentive and helpful. The room was spacious and beautifully decorated. I will be back.
Stayed 1 night in Jul 2024

10/10 Excellent

Anel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come back whenever we can. We love this hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Anel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, it’s beautiful and clean. Really good dinner and drinks. The spa is very nice. Highly recommend this hotel.
Stayed 1 night in Sep 2022

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Súper beautiful rooms
Stayed 1 night in Dec 2023

6/10 Okay

George

Liked: Cleanliness, amenities, property conditions & facilities
the place it's so beautiful with great location but the service could be so much better
Stayed 1 night in May 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent for walking in the Zocalo area, the staff were very friendly and the breakfasts were very good. Our room was located downstairs with no outdoor views so it was a bit dark, but overall OK.
Stayed 4 nights in Jan 2024