6/10 Okay
Rebecca
Traveled with family
3 February 2025
Liked: Cleanliness
Pro's- The room was very clean and quiet. Housekeeping staff is always out and about and so polite and kind.
Con's- The pool and hot tub are heated, which is wonderful and are located on a ledge looking out over the whole valley. It is a lovely set up. The only con is the door locks you out at 10 o'clock on the dot. We were gathering our stuff and did not get to the door till 10:03 to get back into the hotel and it locked us out in 20° weather for 15 minutes while we tried to get a hold of somebody at the front desk to let us in.We were wet and frozen by the time we got help. They should have some kind of safety precaution in place so guests aren't locked out in the cold soaking wet.
Our blackout blinds in our rooms did not go down all the way and left a 4 inch gap at the bottom and a 2 inch gap on the side which cast a stream of light across the bed. It made for a terrible night. They have lights that shine up on the hotel and shine directly in the window so literally the light shined directly in the window and across our face all night long. I talked to the person at the front desk in the morning about it and they were able to get it fixed while we were out that day and the second night was great.
In the bathroom there is a large access panel in the ceiling that is trimmed in plastic. Multiple spots in the plastic were broken leaving large holes in the bathroom ceiling. It creeped us out.
Rebecca
Stayed 2 nights in Jan 2025