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"The staff"

"A lovely facility with sizable rooms, nice pool and delicious food. The service was not up to standard as at check in we were not informed of ANY house rules and it was rather challenging when we returned from dinner having being locked out of the entire hotel section and no security guard or assistance was in sight. Luckily a helpful guest was awake and could assist us to get in to our room otherwise it would have been an uncomfortable night outside for us. The management also expressed no...

"Previously I have been to a 5-Star Manor in Mpumalanga and amazing 4-Star hotels which I felt they standard was just 5-Star. However this time around my 5-Star expectation was not met at all. The rooms are nice and big - really that's about the good thing I can say. However for a 5-star and with the COVID-19 outbreak; I expected a bit of attention to hygiene however the cleanliness was not up to standard in my personal view. And the cleaners themselves were not in sync - you will ask for...

"The room was comfortable, the bathroom was clean, the whole place seemed to be set up for guests comfort. The staff were exceptionally pleasant and helpful. "

"Great stay!"

"The rooms was a bit old and maintenence was clearly required. The shower was small. The bathroom was a bit old as well. "

"Very comfortable stay. Excellent friendly and helpful staff"

"The Castello di Monte is superbly located with amazing views across the city. The rooms are spacious and very comfortable and we would very happily stay here again."