Short Version: Just know that if you lose power, you also lose running water, and Vacasa will still make you cover nights you have neither power nor running water.
Long Version: I really wish I could review the cabin, amenities, and the service separately. The cabin itself was exactly as pictured. All of the listed amenities were there - they thought of everything (with one notable exception, below). Great view, great lake, very well furnished - just beautiful!
On the 2nd day of our 7-day stay, the power went out due to a wind storm. We had no power or water for over 36 hours total (almost 40). No one told us the cabin is on a well-water pump system, so this means we also lost running water. Assuming that we would be refunded for at least one night, we diverted to a very basic motel (which kind of ruined a full day). During that time, the cabin had no running toilet (ie - have to "use the woods" to relieve yourself - inc. women and children), no shower, no tap water, etc. That seems uninhabitable to me.
I understand that the owner can't control a loss of power, but I also think most people would say we should not have to pay for the time we had to leave.
After the stay, I emailed Vacasa customer service and was told they would refund me a total of 9,200 points (we paid with Wyndham points) - it cost 13,500 per night in points for our stay. (It also cost exactly 13,500 points to book the separate motel room) - In other words, even though we had to pay, out of pocket, for a night in a hotel due to no water and no power, our refund was well less than 1 night. We literally lost out - didn't even break even. I was told they gave us enough to cover "lost food" (many groceries spoiled).
I politely asked for a larger refund - approximately 1.5 night’s worth - and was shot down twice. The Vacasa rep, Julie, told me "we are unable to offer any more points back for the hotel stay as that was your decision to book a room for the night" When I asked "is it Vacasa's expectation that guests not wash hands, not drink water, and relieve themselves in the woods, yet still pay for a full cost for such a day?" She did not answer the question, but simply stated "Regretfully, I am unable to offer any more points back to you for this issue as it is not customary for us to refund you for no power" and did not acknowledge my loss of running water (mentioned in two emails).
I only wanted 1 night refunded, plus groceries -- roughly the equivalent of 1.5 days out of 7. I was told, effectively, they are completely unwilling to do that. I got back about 1/2 a day only. Then acted like they were very generous to give me anything back.
(I noted that the owners chose not to have a battery backup for their well water, so I chose to leave [this was the one big thing the owner could have]. This was not a good enough reason for Vacasa.)
Also, we were completely on our own when it came to contacting either Vacasa customer service or the local manager. The local manager, was friendly, but often didn't reply to messages for a day or more. I asked for the code to the TV parental controls (which blocked YouTube & Netflix completely) several times and never got it. I had to reach out Vacasa 3 times before we even got the partial refund. I had to call the power company myself several times. IE - it's a nice place when nothing is wrong, but if you are like me and are in that small % where something goes wrong, you're on your own, and will be expected to pay for it yourself, apparently.
Cabin - 5 stars
Amenities - 4 stars (due to no battery or generator for well pump)
Service - 0 stars
Overall - 2 stars
Will I use Vacasa again? I'm not sure. It was a lovely property, and a fair price, but the customer service tells me that it's a dice roll each time.