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The Ritz-Carlton, Portland

5.0 star property
Luxury Portland hotel in Downtown Portland with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Portland

Indoor pool
Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior
Couples treatment rooms, sauna, steam room, body treatments, body scrubs
Exterior

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Gym
  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
The price is SAR 1,675
SAR 1,936 total
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Tub)

55-inch LED TV with satellite channels, pay movies

Executive Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Pillow menu
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 Double Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Grand Room, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Grand Room, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Club Executive)

55-inch LED TV with satellite channels, pay movies

Executive Suite, 1 Bedroom (Club Executive)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Pillow menu
  • 84 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Grand Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 Bedroom (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 Double Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Grand Room, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

55-inch LED TV with satellite channels, pay movies

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Pillow menu
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillow menu
Down duvet
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Nines, a Luxury Collection Hotel, Portland

Pet friendly
Free WiFi
Restaurant
Air conditioning
9.0 out of 10, Wonderful, (1014)
The price is SAR 526
SAR 740 total
includes taxes & fees
15 Dec - 16 Dec
The Nines, a Luxury Collection Hotel, Portland

About the neighborhood

Map
900 SW Washington Street, Portland, OR, 97205

What's nearby

  • Powell's City of Books - 3 min walk - 0.3 km
  • McMenamins Crystal Ballroom - 5 min walk - 0.5 km
  • Portland State University - 13 min walk - 1.2 km
  • Moda Center - 4 min drive - 2.3 km
  • Oregon Convention Center - 4 min drive - 2.7 km

Getting around

  • SW 10th & Alder Stop - 2 min walk
  • Portland Union Station - 14 min walk
  • Portland International Airport (PDX) - 23 min drive

Restaurants

  • ‪Bullard - ‬2 min walk
  • ‪Good Coffee - ‬1 min walk
  • ‪Abigail Hall - ‬2 min walk
  • ‪Big E - Downtown Portland - ‬1 min walk
  • ‪Hua Li House - ‬1 min walk

About this property

The Ritz-Carlton, Portland

Luxury hotel near Portland State University
Dry cleaning/laundry services, a bar, and a 24-hour gym are just a few of the amenities provided at The Ritz-Carlton, Portland. Treat yourself to a facial, a body scrub, or a body treatment at the onsite spa. The on-site American cuisine restaurant, Bellpine, offers breakfast, brunch, lunch, dinner, and kids' meals. Stay connected with free WiFi in public areas, and guests can find other amenities such as a 24-hour business center and a spa tub.
You'll also enjoy perks such as:
  • An indoor pool
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • A ballroom, 9 meeting rooms, and wedding services
  • A front-desk safe, massage treatment rooms, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All 251 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with separate tubs/showers and hair dryers
  • 55-inch LED TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and free infant beds

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 65.00 per day)
  • Electric car charging station on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 20-100 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Bellpine
  • Meadowrue

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Indoor pool
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Indoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms - 9

Outdoors

  • Nature reserve

Spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Assistive listening devices available
  • Elevator
  • Elevator door width (inches): 60
  • Front entrance ramp
  • Handrails in hallways
  • Hallway handrail height (inches): 32
  • Handrails in stairways
  • Stairway handrail height (inches): 32
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 32
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Local meal delivery service

More

  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 200 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 100 per person
  • Valet parking fee: USD 65.00 per day
  • Pet fee: USD 200 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Ritz Carlton, Portland
The Ritz-Carlton, Portland Hotel
The Ritz-Carlton, Portland Portland
The Ritz-Carlton, Portland Hotel Portland

Frequently asked questions

Does The Ritz-Carlton, Portland have a pool?

Yes, this property has an indoor pool.

Is The Ritz-Carlton, Portland pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 200 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Ritz-Carlton, Portland?

Valet parking is available for USD 65.00 per day.

What time is check-in at The Ritz-Carlton, Portland?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Ritz-Carlton, Portland?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Ritz-Carlton, Portland located?

Located in Downtown Portland, this luxury hotel is within a 15-minute walk of Powell's City of Books and Portland State University. Oregon Convention Center and Moda Center are also within 3 mi (5 km). SW 10th & Alder Stop is only a 2-minute walk and Galleria-SW 10th Avenue Station is 2 minutes.

The Ritz-Carlton, Portland Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 86 out of 99 reviews" "
Rating 8 - Good. 4 out of 99 reviews" "
Rating 6 - Okay. 7 out of 99 reviews" "
Rating 4 - Poor. 1 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar, san luis

Stayed 1 night in Oct 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Excellent!!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Leslie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great addition to downtown. Beautiful lobby area, nice gym and great pool. Friendly, helpful staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicholas

Stayed 1 night in Oct 2024

10/10 Excellent

Heidi, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay!
Stayed 1 night in Nov 2024

10/10 Excellent

Vijay

Stayed 1 night in Oct 2024

10/10 Excellent

Tyler

Stayed 1 night in Sep 2024

10/10 Excellent

Ki

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience! Will come back again! Infinity pool was amazing!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. The spa is amazing. Only downside is it’s downtown Portland and there’s too many homeless people.
Stayed 3 nights in Oct 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great interior design and view
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Oct 2024

10/10 Excellent

jennifer

Stayed 1 night in Sep 2024

10/10 Excellent

Brad, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

judy, davis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful new Ritz property with amazing sky like views. Staff / team were phenomenal. Highly recommend.
Stayed 1 night in Sep 2024

8/10 Good

Alex, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with lovely rooms and a great pool and jacuzzi with city views. Service slip-ups still prevent it from giving the impression of a true five star hotel. The most notable came the morning we were checking out: I wanted to sleep in and my boyfriend wanted to visit the city early in the morning, and he wouldn’t be back by check out time. He went to drop off his bags with the bell desk first so that I wouldn’t have to take them down when I checked out. Bizarrely, they told him they couldn’t hold his bags until checkout, either because of policy or because the bellman wasn’t on duty yet. That’s an excuse that works fine at a four star hotel; but at a five star property, the staff would be more embarrassed at the thought of a guest having to trundle back upstairs with their bags after being turned away at the front desk. He also noted they didn’t seem sure he was a guest at first: indeed, none of the staff we interacted with after check-in addressed us by name or recognized us. Again, fine for a four star hotel, but illustrates what is lacking here in Portland’s first attempt at a five star property.
Stayed 1 night in Sep 2024

2/10 Terrible

Irene

Stayed 3 nights in Aug 2024

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Mark, Draper

Liked: Cleanliness
Stayed 2 nights in Aug 2024

6/10 Okay

Beite

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms with great amenities and tons of space. Beautiful bathroom with tub. Quiet and dark for a good night’s sleep.
Stayed 1 night in Sep 2024

10/10 Excellent

Edwin, arcadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

John

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a disappointing experience during my recent stay. I was charged for a no-show for one night, despite having checked in. The front desk staff printed a receipt with the charge but did not provide any explanation regarding it. I didn't check at that time, only to be found out about this charge later when I came back home. When I called to address the issue and requested the charge be removed, I was promised a confirmation that never arrived. As a result, I had to dispute the charge through my credit card company. This experience reflects poorly on their customer service, and I hope they can improve their communication and resolution processes in the future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tyler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was stunning. We will absolutely be back for another stay in the future. My daughter loved the pool. Great views! The gym was very nice as well.
Stayed 1 night in Aug 2024

10/10 Excellent

Janelle

Stayed 1 night in Aug 2024

10/10 Excellent

JoyLynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024