6/10 Okay
Jon, Lakeland
Business traveler
1 February 2025
Disliked: Amenities
Decent overall.
Negatives:
Upon check-in I asked for an upper stairs corner room, if available. She said rooms are pre-assigned & fully booked. This was sun-thurs in the middle of winter, the dead season. The room was out front, ground level, right next to the ADA rooms which meant parking was a bit away. The room had a strong Smoky smell even though I requested a non-smoking room. Basic room - no fridge or microwave. The card key kept losing memory, so I had go to the office daily to reset it.
Positives:
Hot water was instant at both sink & shower. Heat worked good. Bed was comfortable. Sheets & towels were clean. No noise issues. All communication with the staff after the check-in was positive.
Jon
Stayed 5 nights in Jan 2025