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2/10 Terrible
Kirk G.
4 June 2024
Too hot too sleep not a good experience
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Arrived to a hot condo with A/C on some type of schedule that reset to 83* every hour. No information provided for wifi or condo information. Called the number provided for Y Not no answer so I left a message the second time I called still no response until the next day. The heat was unbearable throughout the night, me and the guest were extremely upset. The following day I received a call and was informed that the information should have been posted on the wall for wifi but wasn't and they would contact the owner to check on the A/C schedule. At this point we are still in 83* heat 24 hours into the stay in Pelican Point Condo #10. I received a call back on hour later was informed that the local A/C repair company was on the way. I was informed during the call that the association reported our trailer parked in the parking lot and could we remove it. I replied that we have no trailer and the one that was referred to was blocking our designated parking putting us out as well. I let them know that someone else had a trailer there not us. The A/C repairman showed up and rescheduled the thermostat so we could cool it down to 71* if needed it worked fine next two days. The Television in living room would not work for more than 30 seconds showing a message that there was a weak or no signal resetting constantly. The kitchen faucet was broken from the underneath, it would be pulled off the sink any time you need to cut on the water. The upstairs shower door was stuck had to use two hands to open it for use. I have been a long time customer of Y Knot but will not be using them in the future. I will not recommend this unit or customer service to anyone especially friends.