2/10 Terrible
Jennifer O.
10 January 2023
Disliked: Cleanliness
Not what I expected or experienced in past from VRBO
Upon arrival, the house was very dirty. I had to do some cleaning that should have been completed prior to stay. The house needs a deep clean.l and major sanitation. I wiped down the counters and my cloth was black. Owner said they have had contractors in and out this cleaning is not done prior to new guests if there is a long time between stays. As a side not the owner refunded us $200 for cleaning issues.
The key holder met with us the second day and was very negative about the owner, the house condition, the surroundings and was adamant she was not the property manager. So there is no property manager to oversee the condition of the house and the pool. It shows. The house had damage from the hurricane that was not disclosed to us prior to booking and not within the timeframe to cancel or not book. We received the details of the hurricane damage in our welcome letter. The lanai was described as torn, in reality there was no screen left. There were
Remi ants of screen hanging and no attempts to make it look better. Also the pool cover was shredded and pieces of it were floating in the water. The pool was very dirty. Additionally, we came during a cold front and the heat pump did not work more than half the days we were there. Upon complaining I was told I should have done a google search on heat pumps to know it would not work in colder weather. My thoughts - why have a heated pool if not to use in cooler temps, also we have stayed in Destin often, with cool temps and still had a heated pool so, silly is, figured that we would receive a heated pool.
The neighborhood is not safe, according to the key holder. The surrounding beaches and many fish restaurants were still closed from the hurricane. Again, I wish we would have been told in advance of booking. The owners responded saying we should have known. This was a new area for us to stay so we had no idea the damage would still exist. We stayed in Destin following Michael and that location was quickly turned around.
In the end, our stay, in my opinion, not as expected or as described in the house description. Very unhappy with this visit.
The owner will respond to this review saying it is a malicious review however I have no malicious intent- only to offer a review for others.
Jennifer O.
Stayed 5 nights in Dec 2022