2/10 Terrible
Kelvin
Traveled with family
17 November 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This was my WORST Experience i ever had with hotel. My family and i drove 10 hours to Pittsburgh for the Steelers vs Cowboys game. When we pulled up our hearts dropped immediately. The property was in a bad area that looked very creepy. The hotel looked like an abandon building. And when i got inside the place looked to be under construction but no workers in site. We had to walk up 2 sets of deep old stairs just to check in. I immediately alert the clerk to how the pics on Expedia.com was misleading she apologized but said she couldn't refund me. None of the 20 rooms was a available (20 was the maximum amount of rooms)we waited until the desk clerk wipe the room down. She stated everything in the room was NEW. Big lie! nothing was new but the sheets with the crease. Tub old and dirty, cealing a mess with spots. This place is a dump we had to park in an abandon lot accross from hotel bc their parking garage doesn't work. We felt Very unsafe i had to apologize over and over to my husband and son bc i was miskead by Expedia website. We spent so much money bc we tried to stay away from the hotel until bed time. Sunday Pittsburgh steelers vs Cowboys game. Only upside we didnt get robbed and noone broke in our vehicle.
Kelvin
Stayed 2 nights in Oct 2024