When we arrived, there was a number to call and no one was in the office. I called the number and she said the keys were in the room, and the room was unlocked. The room was not what I was expecting for a condo and for the price. The paint was peeling on the walls, and the room smelled really bad upon arrival. The extra pillows had stains all over them. I was also charged an extra fee of $45 for cleaning. A paper in the room states $15 is charged per day for houshousekeeping. I told the lady in the office, and she told me that it was not correct and there was no way housekeeping would cost that less. We never received any cleaning for the room, and we had to take our own trash to the dumpsters. Some features in the room were nice, such as the fireplace and view of the river on the outside porches. However, the rest did not meet our expectations at all, especially the staff service there.