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The Customs House Inn

3.5 star property
Guesthouse in Pictou with free parking

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Customs House Inn

Interior entrance
Exterior
Room, 1 Queen Bed | Bathroom | Combined shower/tub, free toiletries, hair dryer
Property grounds
Room, 1 King Bed | Bathroom | Combined shower/tub, free toiletries, hair dryer

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Laundry
  • Housekeeping
  • Free WiFi
  • Parking included
  • Business services

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Shower/tub combination
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Shower/tub combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Braeside Country Inn

Breakfast included
Parking included
Free WiFi
Air conditioning
8.4 out of 10, Very Good, (429)
Braeside Country Inn

About the neighborhood

Map
38 Depot Street, Pictou, NS, B0K 1H0

What's nearby

  • Caspers Gifts and Crafts - 3 min walk
  • DeCoste Entertainment Centre - 7 min walk
  • McCulloch Heritage Centre - 17 min walk
  • Pictou Marina - 3 min drive
  • Pictou Golf and Country Club - 3 min drive

Getting around

  • Stanfield Intl. Airport (YHZ) - 87 min drive

Restaurants

  • ‪Subway - ‬2 min drive
  • ‪The Nest - ‬14 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Tim Hortons - ‬16 min drive
  • ‪McDonald's - ‬3 min drive

About this property

The Customs House Inn

Property highlights
The Customs House Inn provides amenities like dry cleaning/laundry services and a business center. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, luggage storage, and smoke-free premises
  • Guest reviews speak highly of the location
Room features
All guestrooms at The Customs House Inn feature comforts such as air conditioning, in addition to amenities like free WiFi and sound-insulated walls.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with digital channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Guest services

  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 22

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number RYA-2023-24-04021515187978586-38

We should mention

This property does not have elevators

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

Is The Customs House Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Customs House Inn?

Self parking is free at this property.

What time is check-in at The Customs House Inn?

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM.

What time is check-out at The Customs House Inn?

Check-out is at 11:00 AM.

Where is The Customs House Inn located?

Situated in Pictou, this guesthouse is steps from Northumberland Fisheries Museum and Caspers Gifts and Crafts. Hector Heritage Quay and DeCoste Entertainment Centre are also within 10 minutes.

The Customs House Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 328 reviews" "
Rating 8 - Good. 97 out of 328 reviews" "
Rating 6 - Okay. 23 out of 328 reviews" "
Rating 4 - Poor. 4 out of 328 reviews" "
Rating 2 - Terrible. 3 out of 328 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isabelle

Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Stayed 1 night in Sep 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the historic Custom House building.
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Custom House. Our room upstairs was so spacious and Clean! I was surprised to find it had more electrical outlets than some hotels. The bathroom and tub were clean and looked new. We were greeted upon our arrival which was very nice. We enjoyed being able to walk around town to the shops and restaurants. EXCELLENT
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel C

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here before and were very satisfied with the location and the town of Pictou. Thanks for opening that space and spending time with us. We had a wonderful time. Look forward to next time. : )
Stayed 1 night in Sep 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an old building that has been wonderfully converted to a small B&B. It is beautifully done, very clean and comfortable. It is in walking distance of the waterfront with options for meals, even in the shoulder season. It is an interesting place to stay and a nice change of pace from a big hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely spot, spacious room, clean bathroom and soft fluffy towels! A wonderful stay in a renovated historic building. Thank you. We will return!
Stayed 2 nights in Sep 2024

8/10 Good

Denise

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained and surprisingly comfortable historic building. Charming, centuries old Nova Scotia town. Great visit.
Stayed 3 nights in Sep 2024

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service and very understable for my late check in.
Stayed 2 nights in Sep 2024

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location on the waterfront. I was a little wary when no one was there to greet us, but rooms were quiet and secure. Easy walk to a couple of restaurants.
Stayed 1 night in Sep 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Kathleen

Pillows need updating, and need more of them. Roomy bathroom, but there’s no place to set down toiletries. Please put in a shelf. Mattress is not comfy. Innkeeper was not on site, the key was in an envelope taped to his door. Neat old historic building.
Stayed 1 night in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tracing our family heritage to the earliest days of the Pictou settlement, our choice to stay in the Customs House became a high light of our two week visit to N.S. We loved the rich history of the facility and surrounding community, that rightfully celebrates this 250-year heritage. The Customs House offers easy access to local museums, restaurants, shops and scenic attractions. Each of these contributed to a most enjoyable visit that met and exceeded our most optimistic expectations.
Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated our stay at the Customs House Inn. The room was exactly as shown in pictures, the bed was extremely comfortable and I particularly enjoyed the bathtub! The Inn is close to all amenities and yet very quiet. The inn keeper Doug was really available and kind. Highly recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Inn keeper was great. Friendly and very helpful. Rooms are beautiful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Host was very friebdly and helpful!
Stayed 1 night in Aug 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated that they left a key for us, as we arrived after the front desk was closed. Beautiful room, mostly very clean, but needed a bit of dusting around the desk, where there was both a dust clump and a rather annoyed spider.
Stayed 1 night in Aug 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, historical good management
Stayed 1 night in Aug 2024

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building. Winding stairway. 10 ft ceilings. Quite different than the norm.
Stayed 1 night in Aug 2024

10/10 Excellent

Innis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very attentive. Rooms were spacious and very clean. The room colors were on the dark side/ gloomy look. Lighter colors would be nicer. The one big drawback was no elevator.
Stayed 1 night in Aug 2024

10/10 Excellent

Gertrude

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handsome and handy to ferry
I highly recommend this place for the single traveller. Stay here just before boarding a morning ferry to PEI and you will spare yourself being gauged a hefty PEI accommodation bill for one night. If you don’t mind sharing a Queen bed with someone, it would be fine for two. However, this place should have some rooms with two twins since the rooms are big enough for this. I did not stay long enough to use the kitchenette, but it looked great! Very clean, but not enough pillows for more than one sleeper. Shower was hard to figure out but worked well.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage building, wonderful bed, close to everything and right across from the ocean. Hope to stay there again. There are stairs to the top floor, so if you can’t do stairs let them know you need a room on the main floor. I hope to stay here again.
Stayed 1 night in Aug 2024