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""Excellent Staff, peaceful beautiful scenic location" The staff at this hotel were truly exceptional. Their friendliness and helpfulness were outstanding. Upon our arrival, the internal road leading to the hotel was completely covered in snow. The staff went above and beyond their duties by assisting us in clearing the path, ensuring we could safely reach the hotel. Their hospitality was deeply appreciated. The dinner and breakfast was excellent. Note for Owner: While the staff were fantastic, ensuring a clear route to the hotel for guests arriving by car, especially during winter months will be helpful."

"Heritage Hotel is likely one of the best places to stay on Hallstatt. It is located right next to the boat ramp (which you will need to take across the lake if you are arriving by train, 8 euro per person for round trip) and is convenient to all cafes, restaurants, shops. Hotel staff was very welcoming and friendly, offer luggage storage for before and after your check in! Heads up on visiting Hallstatt during January - several shops and activities such as the bone house and sky walk were closed until February. Still plenty to see and do, but a lot of the things we wanted to do most we were unable to. Not all closures were accurately listed online. "

"Beautiful views from the rooms! Good breakfast to get your day started and absolutely lovely staff."

"Nice area just around the lake with a wonderful view and environment, the staff is so friendly and helpful and the room was well equipped and prepared, the only point is limited items on the restaurant for breakfast and lunch "

"We ran out of toilet paper, called the number and they sent me to a storage where there was no toilet paper. I asked for a solution and was told that there is nothing to do. This is unacceptable. There are many solutions. I asked if they could open a vacant room for me to take toilet paper from there. They said no. Few days later I discovered that the toilet paper was in laundry room and they sent me to the wrong place. You must fix it. If you are a self service you must have a solution for toilet paper refill and know where guest can take it from. Another thing is that you never sent us the code for the garage. Good that we called in advance and asked ourselves. The person didn't know to say if the garage is connected to the hotel but at least gave us the code. Good thing we did it because you never sent it, and when we called on arrival since things didn't work for us initially, no one have answered the phone. Otherwise everything was great."

"Fantastic location, great privacy, incredible views. Much more relaxing than chasing the ferry or buses for day trips. Incredible and attentive personal service and great amenities. Would definitely stay here again."

"It was good and near to bus station"

"Nice facility, clean and modern. Parking was difficult when we got in late and all the spaces were take. Food was average quality. Dinner not great, breakfast was ok. "

"Beautiful hotel and a spatular location."