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Mövenpick Resort Waverly Phu Quoc

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

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Photo gallery for Mövenpick Resort Waverly Phu Quoc

Premium bedding, down comforters, minibar, in-room safe
International cuisine
Lobby
Exterior
Beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • On private beach
  • Room service
  • Gym
The current price is SAR 456
SAR 517 total
includes taxes & fees
14 Mar - 15 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Twin Room, 2 Twin Beds, Balcony, Garden View

Premium bedding, down comforters, minibar, in-room safe

Superior Twin Room, 2 Twin Beds, Balcony, Garden View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Balcony, Garden View

Superior Room, 1 King Bed, Balcony, Garden View | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, Balcony, Garden View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds, Balcony, Sea View

Premium bedding, down comforters, minibar, in-room safe

Superior Twin Room, 2 Twin Beds, Balcony, Sea View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Pool Access

Superior Room, 1 King Bed, Pool Access | View from room

Superior Room, 1 King Bed, Pool Access

Highlights

Furnished balcony
Yard
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private plunge pool
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Sea View

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, Balcony, Sea View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Sea View

Suite, Balcony, Sea View | Premium bedding, down comforters, minibar, in-room safe

Suite, Balcony, Sea View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
  • 69 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Sea View (Family)

Deluxe Room, 2 Queen Beds, Balcony, Sea View (Family) | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Sea View (Family)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 53 sq m
  • Sea view
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Indoor pool, 5 outdoor pools, open open 24 hours, cabanas (surcharge)

Mövenpick Villas & Residences Phu Quoc

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
8.8 out of 10, Excellent, 138 reviews
The price is SAR 409
SAR 464 total
includes taxes & fees
4 Mar - 5 Mar
Mövenpick Villas & Residences Phu Quoc

About the neighborhood

Map
Group 1, Ong Lang Hamlet, Cua Duong Village, Phu Quoc, Kien Giang, 92000

What's nearby

  • Ong Lang Beach - 12 min drive
  • Shophouse Grand World - 14 min drive
  • Phu Quoc Night Market - 14 min drive
  • Corona Casino - 15 min drive
  • Vinpearl Safari - 21 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 37 min drive

Restaurants

  • ‪Giraffe Restaurant - ‬23 min drive
  • ‪Islander Restaurant - ‬2 min walk
  • ‪Green Bay Phu Quoc Resort & Spa - ‬13 min drive
  • ‪Aura Beach Club - ‬3 min walk
  • ‪Eat Pray Love - ‬6 min drive

About this property

Mövenpick Resort Waverly Phu Quoc

Luxury family-friendly hotel near Ong Lang Beach
Located close to Vinpearl Safari and Dinh Cau, Mövenpick Resort Waverly Phu Quoc provides a beach bar, a poolside bar, and a grocery/convenience store. With a private beach, free beach cabanas, and sun loungers, this hotel is the perfect place to soak up some sun. Indulge in a Thai massage, a body scrub, and a facial at the onsite spa. Be sure to enjoy a meal at the on-site international cuisine restaurant. Fitness classes and yoga classes are offered at the health club; other things to do include volleyball and beach yoga. Free in-room WiFi is available to all guests, along with designer stores on site and 2 coffee shops/cafes.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool, with sun loungers
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), free bicycle rentals, and a roundtrip airport shuttle (surcharge)
  • A beach club on site, express check-out, and supervised childcare (surcharge)
Room features
All 305 individually furnished rooms boast comforts such as 24-hour room service and fireplaces, as well as thoughtful touches like premium bedding and heated floors.
More amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries, and separate tubs/showers
  • 42-inch LED TVs with premium channels and first-run movies
  • Wardrobes/closets, heated floors, and separate sitting areas

Languages

Afrikaans, Dutch, English, French, German, Hindi, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: VND 550000 for adults and VND 280000 for children
  • 1 restaurant and 2 coffee shops
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach club (surcharge)
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Designer stores
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cribs/infant beds
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers available
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (7750 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Private beachfront location
  • Vegetable garden

Spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable channels
  • First-run movies
  • Premium channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Mini-fridge
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Fireplace
  • Heated floors
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1350000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 550000 for adults and VND 280000 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 8 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

Movenpick Waverly Phu Quoc
Mövenpick Resort Waverly Phu Quoc Hotel
Mövenpick Resort Waverly Phu Quoc Phu Quoc
Mövenpick Resort Waverly Phu Quoc Hotel Phu Quoc
Mövenpick Resort Waverly Phu Quoc (Opening March 2020)

Frequently asked questions

Does Mövenpick Resort Waverly Phu Quoc have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Mövenpick Resort Waverly Phu Quoc pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mövenpick Resort Waverly Phu Quoc?

Self parking and valet parking are free at this property.

What time is check-in at Mövenpick Resort Waverly Phu Quoc?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mövenpick Resort Waverly Phu Quoc?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Mövenpick Resort Waverly Phu Quoc provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Mövenpick Resort Waverly Phu Quoc located?

This Phu Quoc hotel is on the beach, 2.7 mi (4.3 km) from Ong Lang Beach, and within 9 mi (15 km) of Shophouse Grand World and VinWonders Phu Quoc. Dinh Cau and Corona Casino are also within 9 mi (15 km).

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Mövenpick Resort Waverly Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 74 out of 122 reviews
Rating 8 - Good. 27 out of 122 reviews
Rating 6 - Okay. 6 out of 122 reviews
Rating 4 - Poor. 6 out of 122 reviews
Rating 2 - Terrible. 9 out of 122 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the breakfast is extraordinary, the room is great, the view to the ocean is a dream. We can highly recommend this hotel.
Stayed 5 nights in Jan 2025

6/10 Okay

lukas

Liked: Staff & service
Disliked: Property conditions & facilities
Nicely designed place but in need of some renovation, a big piece of plaster fell down on the kids swimming pool area, the sun loungers on the balcony have seen better times, the kids playground is small and the toys are old/ in need of repair, the first room offered to us had a mouldy ceiling, the next room had a connection door to the adjacent hotel room with barely any sound isolation, staff is friendly, food tastes really good and the breakfast is amazing
Stayed 6 nights in Feb 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this lovely resort for 8 days and thoroughly enjoyed our time. The resort features beautiful swimming pools and a pristine sandy beach. With three restaurants on-site, breakfast was pleasant, and the staff was exceptionally kind and helpful. The only downside for us was the lack of activities or amenities outside the resort—restaurants and shopping require a taxi. Despite this, we’re already thinking about coming back!
Stayed 8 nights in Jan 2025

10/10 Excellent

john

Liked: Staff & service, property conditions & facilities
Hotel is fantastic
Stayed 6 nights in Sep 2024

10/10 Excellent

Chiu Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 6 nights in Sep 2024

10/10 Excellent

Toren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay have booked to go back again
Stayed 8 nights in Jan 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities
We had a lovely stay here - however a few things could have been better, seating / deck chairs and shade are a major problem. The pool has very limited loungers as does the beach, one day we had to lie on bean bags which was fine but there’s no umbrellas so unless your under a palm tree or want to sit in the sun your sort of stuck for options. For a 5 star resort I would expect a bed and shade! Room was beautiful, breakfast was great - staff were okay, I wasn’t allowed to take a coffee out of breakfast for my partner which seemed ridiculous. Also make sure you get a towel key at reception when you check in or you’ll get to the beach and have to walk back - not what you want after a long flight! I personally think it’s a great place for families, as a young couple it’s probably not the best spot! You can get around using grab which is great, about 25 mins ish from town but the right side for the safari. If you show the women outside the hotel grab she will get you taxis at the same price.
Stayed 5 nights in Dec 2024

8/10 Good

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Kind of far from all the activities on the south side of the island (water sports like scuba diving, jet ski, attractions like cable car & Sunset Town). For a 5 star resort we were surprised when we asked housekeeping to clean the bathroom twice and the toilet was disgusting after it was “cleaned” - found toilet water on the seat & floor. Staff were attentive most of the time, but not all the staff were good.
Stayed 3 nights in Sep 2024

10/10 Excellent

vinod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jun 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly with activities and play centre Close to theme parks and the safari Great food and drinks Awesome pool Good service and clean
Stayed 4 nights in Aug 2023

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was extremly good. Everything you wish for was there and very tastful. Also the interiour was very nice with a wonderful view at the beach from our room. The people who work there are also very sweet. Very good place to stay there. Thanks
Stayed 8 nights in Mar 2024

10/10 Excellent

Tamriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities at the resort, swimming pools are great, the beach is beautiful. Our suite was pretty nice. Two restaurants at the resort, food was limited and also gave our whole family food poisoning.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tuyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2024

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my vacation here at Movenpick. The room was spectacular and very good service. Great morning breakfast buffet. Very beautiful view of the pool and the beach. Only downside is poor draining system, every time I shower the water would flood the bathroom and I have to wait for it to slowly drain.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We love here so much ! It's really quiet and slow. The swimming pools and the bar next to the pool are awesome. The bed is super comfortable. We had a great time here and didn't want to leave.
Stayed 1 night in Mar 2023

6/10 Okay

heejin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
pros and cons
good view, kind people but very bad smell in toilet
Stayed 3 nights in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Movenpick was excellent, great set up, fantastic beach, excellent room and food. Expedia was amazing, they were able to switch my property from the Shell’s which was not as I expected. Most everything was closed and the beach was unkept and not easy to swim, all rocky.
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
There were not many people and it's very quiet and slow. The staffs here were super friendly, the seimming pools were great, the bar by the pool was great. The only pity was there were no water facilities such as kayak or SUP, and there were no shower caps and cotton swabs in the room.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An isolated oasis
Fantastic resort with various pools and direct access to beachfront. Breakfast buffet was a big spread with variety of quality western and traditional Vietnamese dishes. The Coco Loco cocktail is a must try. My only issue were with the reusable flip flops provided in the room that appeared dirty. I know it’s not eco-friendly but I do prefer the hygienic option of disposable slippers.
Stayed 3 nights in Nov 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but can be improved.
Excellent and very comfortable stay at Movenpick Waverly. Room is big and clean with great views of the ocean especially at sunset. Breakfast spread was superb. Beach was private and clean though the waters are not as clear and blue like Maldives or Krabi. They need to improve on their checking out process where they needed 10 mins to check the room but didn’t inform you when it was done. Had to check in with the counter staff again to complete the check out process. Mildly frustrating if you have a flight to catch with their slow process. Also my room TV was not working. Got the hotel maintenance guys in but they couldn’t fix it. Had to live without TV for that few days. Overall, it is a great hotel which I would still highly recommend to everyone.
Hotel lobby with Christmas decorations.
Sunset view
Great gym workout
Entrance
Stayed 3 nights in Dec 2023

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked out two days early because the property and service was so bad. No working wi fi, closed main restaurant, not all lights are even on in the hotel. This place should not even be open for business. No working in room phone. Worn out electrical sockets. No electric socket near the bed. I can go on an on.. other people during my stay also left early. In Asia they dint follow rules like USA.. Could truly be a health hazard staying here..

4/10 Poor

ahmed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new, clean, nice nice rooms, clean toilet, gorgeous view. The first problem is the food for breakfast there is nothing to eat, but there are eggs and bread, everything else is spread out throughout the restaurant, not very tasty. The waiters work well, very attentive. The food for dinner is also not very tasty. The second big note about the hotel is that the hotel’s beach has huge natural waves and it’s impossible to swim in the ocean now. We chose a hotel with a pool overlooking the ocean. Upon arrival we received a message that the pool was closed for service. The hotel refused our request to return the money for the reservation. . As a result, every day there is noisy work at the pool with a bunch of workers, you can’t swim in the ocean! This is not the correct work of the hotel administration!!!!!! and reconsider the breakfasts, this is not the breakfast of a 5 star hotel!!!!!!
Stayed 5 nights in Sep 2023

8/10 Good

Adryene

Liked: Cleanliness, staff & service, amenities
Not 5 STAR I spent almost 2k for 2 rooms, for that amount I expect a better room Room: bathroom door will not close shut, looks like the room had flooded in the past and made the wooden door swell, therefore the door would not shut closed. Half of the outlets did not work Bathroom shower water leaked everywhere; poor shower floor design, shower floor higher than the bathroom floor. Airport pickup: could not use since it runs every 2 hrs and due to our flights time, we would have to wait. So we had to pay for Grab round trip ourselves for airport transfers. Restaurant: Although it was not busy, there is only one restaurant and understaffed for dinner. the service we soooo slow. We waited almost an hour for our food. They didn’t even bring our egg rolls. Otherwise, Daily free breakfast buffet was the best and our highlight of the day. Housekeeping: we came back one day, and the room was not made. She apologized and we left so it could be cleaned Beach: not enough beach loungers for the amount of people at the hotel. We had to lie on the grass near the beach.
Stayed 4 nights in Dec 2023

4/10 Poor

Anne

Disliked: Cleanliness, staff & service
Many issues
We spent over two weeks at the hotel, and were unhappy about many aspects of this hotel. While we enjoyed the nice beach and spacious room, the hotel fell short and desperately needs oversight. Service: The hotel is understaffed (the stressed current staff express frequently that there are not enough people). -Repeatedly rooms not cleaned after 5:00 pm even when we’ve hung the ‘make up room’ sign at 8:00 am. -Staff are not trained properly, for example, they repeatedly bring food we ordered at the beachside with no silverware or napkins. Pasta carbonara with your fingers, anyone? -Beachside tables never wiped clean -Not enough sun beds for guests -Pool water filthy with debris, cloudy water, foam -In-room dishes appear to be put back dirty -Dirty dishes outside rooms for multiple days -Waiter dropped tongs on floor at breakfast and put back on food counter -Towels in room delivered with filth folded inside -Each room gets four 450 ml bottles of water each day. Maximum. Noise: We booked an ocean view room so we can relax on the balcony and listen to the sea after a day of swimming. Almost every night, there’s an event between the rooms and the ocean, blasting the sound at full volume. Location: This hotel appears to have been built near a garbage dump, and we are assaulted daily with the reeking smell of rotting garbage. General manager: Obstinate and defensive and utterly impossible to speak with. We are seasoned travelers, I can safely tell you to avoid this place
Filthy pool with slimy foam
This was inside a ‘clean’ towel in our room
Dishes left outside for days
Stayed 13 nights in Dec 2023

8/10 Good

lukas

Liked: Cleanliness, staff & service
Stayed 8 nights in Feb 2025