2/10 Terrible
Erin B.
17 October 2024
Liked: Cleanliness
Wonderful Property, But Stressful Experience with Management
I recently rented this property for a bridal shower and had a mixed experience. The house itself was wonderful, and the owner, Greg, was responsive and accommodating. I found the property under VRBO’s Events Allowed filter and confirmed with Greg months in advance that I would be hosting a bridal shower. Both Greg and another property manager, Laura, were aware of the event and wished me well upon check in.
However, the "management" from David left much to be desired. On the day of check-in, I didn’t receive any check-in codes and had to contact Greg for the information. When I arrived after check-in, the property was still occupied, creating unnecessary stress.
The most upsetting part came on the morning of the event when David called me rudely, asking if I was hosting an event, and informed me that events were not allowed. This was shocking given that I had already confirmed the event with Greg months earlier, as well as the day of check-in having lengthy conversations with both Greg and Laura. David’s lack of communication and poor customer service created a stressful situation that could have been avoided.
If events are no longer permitted because of upset neighbors, this should be made clear at the time of booking. I suggest better communication between the management team and guests, especially for those booking under the Events Allowed category.
Erin B.
Stayed 2 nights in Oct 2024