6/10 Okay
Sarah W.
27 October 2024
Liked: Cleanliness
Stay
The condo was nice, clean and in a great location. We were able to walk to downtown Scottsdale where there were a bunch of restaurants. The reason for three stars is the communication with the property manager through the app was horrible and disappointing. A few days before arrival I was sent the address and a parking spot number, but no condo number. Early on the day we checked in I messaged confirming if the parking spot number and condo number corresponded. I heard nothing for over 24 hours, which is ridiculous. After two days in the condo we ran out of toilet paper. There was no additional toilet paper and when I messaged the host they responded to my first message about the condo number and ignored my toilet paper question. I sent a follow up message and the response was my cleaning lady puts it under the cabinet. We ended up having to purchase our own, which when I’m staying somewhere and on the list of items it says it on there I expect there to be a stock of it and not have to purchase my own. I also messaged about checkout procedures as I never received anything ever.
Sarah W.
Stayed 4 nights in Oct 2024