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Best Western Plus Surprise-Phoenix NW

3.5 star property
Eco-certified hotel with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Premium bedding, pillowtop beds, desk, laptop workspace
Lobby
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Hot Tub
  • Laundry
  • Pet friendly
The current price is SAR 649
SAR 744 total
includes taxes & fees
25 Feb - 26 Feb

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Refrigerator & Microwave

Standard Room, Multiple Beds, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Multiple Beds, Accessible, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, Multiple Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, Multiple Beds, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Pillowtop bed
Hair dryer
Microwave
  • Sleeps 4
  • 2 Queen Beds

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Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
8.6 out of 10, Excellent, (1000)
The price is SAR 571
SAR 654 total
includes taxes & fees
24 Mar - 25 Mar
Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

About the neighborhood

Map
13337 W Grand Avenue, Surprise, AZ, 85374

What's nearby

  • Surprise Stadium - 5 min drive
  • Peoria Sports Complex - 12 min drive
  • Luke Air Force Base - 13 min drive
  • State Farm Stadium - 15 min drive
  • Westgate Entertainment District - 15 min drive

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪Chili's Grill & Bar - ‬11 min walk
  • ‪Olive Garden - ‬6 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk

About this property

Best Western Plus Surprise-Phoenix NW

Eco-certified hotel near Surprise Stadium
A free breakfast buffet, dry cleaning/laundry services, and a gym are just a few of the amenities provided at Best Western Plus Surprise-Phoenix NW. For some rest and relaxation, visit the hot tub. In addition to a business center, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self parking
  • RV/bus/truck parking, an area shuttle, and multilingual staff
  • 1 meeting room, an elevator, and a front-desk safe
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 86 rooms offer comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Area shuttle (surcharge) up to 35 mi

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM

Things to do

  • Fitness center
  • Outdoor pool
  • Hot tub

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

Does Best Western Plus Surprise-Phoenix NW have a pool?

Yes, this property has an outdoor pool.

Is Best Western Plus Surprise-Phoenix NW pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 250 per stay and a fee of USD 40 per pet, per day. Service animals are exempt from fees.

How much is parking at Best Western Plus Surprise-Phoenix NW?

Self parking is free at this property.

What time is check-in at Best Western Plus Surprise-Phoenix NW?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Best Western Plus Surprise-Phoenix NW?

Check-out is at 11:00 AM.

Where is Best Western Plus Surprise-Phoenix NW located?

Located in the heart of Surprise, this eco-certified hotel is 2.2 mi (3.6 km) from Surprise Stadium and within 9 mi (15 km) of Arrowhead Towne Center and Peoria Sports Complex. Desert Diamond Casino - West Valley and Westgate Entertainment District are also within 12 mi (20 km).

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Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 509 out of 1003 reviews
Rating 8 - Good. 299 out of 1003 reviews
Rating 6 - Okay. 110 out of 1003 reviews
Rating 4 - Poor. 47 out of 1003 reviews
Rating 2 - Terrible. 38 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Noah R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stay
Stayed 1 night in Dec 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the friendly staff, clean environment and quiet location
Stayed 2 nights in Feb 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet location. Staff was very friendly and helpful
Stayed 6 nights in Jan 2025

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Great time
Stayed 3 nights in Jan 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast
Stayed 1 night in Feb 2025

6/10 Okay

Edward

Liked: Cleanliness, staff & service
It’s what you’d expect. I was traveling for business, no frills and quite pricey but was pretty quiet and beds are good.
Stayed 1 night in Feb 2025

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not have any complaints what so ever. Easy navigation, close to restaurants, close to venue I needed to be at. Hotel room was nice, beds were nice, shower pressure was nice and ac was nice.
Stayed 4 nights in Feb 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Hotel is situated next to a Lowe’s. Train runs through regularly and toots its horn. They were refinishing the concrete entrances so we had to walk around the building to get in. Breakfast was plentiful. Staff was friendly.
Stayed 3 nights in Feb 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were friendly and helpful. Restaurants close by. Unable to take advantage of the free breakfast as had to check into a surgical center that morning.
Stayed 1 night in Jan 2025

8/10 Good

Isphara

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay. Courteous staff.Coffee maker gave up on second day. Nice free hot drinks in lobby area.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Motel was clean and the front desk attendant was very friendly and helpful.
Stayed 1 night in Nov 2024

8/10 Good

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Very good, inside of bathroom door had a streak of lotion on it that I cleaned up. Carpet near one of beds had N obvious white spot of a gooey something that had apparently been vacuumed but was not removed.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I had a lovely stay. The breakfast was delicious with many options, the quiet after 10pm is great. Everyone was friendly and helpful. Our room was perfect. Everything we needed for our visit. We were very impressed with our stay and rate it 10 out of 10. Thank you!
Stayed 3 nights in Dec 2024

8/10 Good

Ezequiel

Liked: Cleanliness, amenities, property conditions & facilities
Front desk girl was rude, pool n hot tub was fun
Stayed 1 night in Oct 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Always my favorite place to stay in surprise!
Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience Close to eating and shopping facilities and highway connections
Stayed 1 night in Oct 2024

10/10 Excellent

norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back again. Good location and professional and courteous staff. Rooms are large, and breakfast is included.
Stayed 1 night in Nov 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Centrally located. Restaurants everywhere. Easy access to major streets. Only drawback was the train noise in the early morning and traffic noise from the Lowe’s next door.
Stayed 2 nights in Nov 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in an area where there are several stores and restaurants in walking distance or very short driving distance.
Stayed 3 nights in Oct 2024

6/10 Okay

Calvin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is nice. Staff are not friendly. We have stayed at 5 hotels this week and this is the most unfriendly by far. Aside from that property is fine.
Stayed 1 night in Jan 2025

10/10 Excellent

Mario F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean and well maintained hotel. Conveniently located.
Stayed 1 night in Oct 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Good size rooms and breakfast was well prepared.
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a good breakfast and friendly staff.
Stayed 6 nights in Jun 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Hotel was very clean
Stayed 2 nights in Sep 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and there was even old food in tupperware left in the fridge. There was no hot water for the 2 days i stayed and when bringing this to the attention of staff they just blew me off. Was also harassed by staff about me parking in a hanicap parking when im disabled and have a handicap plaquer hanging from the rear view mirror in my car. Front desk staff was rude and disrespectful. I will never stay at the hotel again and i would never recommend that anyone else stay there.
Stayed 2 nights in Jan 2025