Through no fault of the owner, our plane arrived the next day, so we were very late. We didn’t even stay the night at our Vrbo. However, I never received any information on checking in, so when we arrived at 5:30 am, I needed it so we could at least get a shower. The owner didn’t respond until I contacted Vrbo. They finally did, and we were able to get in at 7:45 that morning (mind you check out at 11). When we arrived, it was like the ghetto. The pictures are taken in just a way that you only see the good parts of the building. We had no idea our apt. Would be on the top floor of a creepy, worn out building. The inside of the apartment is nice, however. It was very clean and well done. I asked for half of our money back since we only came for a nap and shower. The owner never responded.