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"People are so kind"

"Nice place"

"Very clean "

"This place is a gem in Oneida County. I normally stay elsewhere, then decided to try something new. My room was clean and smoke free. The beds were very comfortable. The bathroom was well appointed with liquid soap, shampoo, conditioner and multiple large towels. My only concern with most hotels are the small side sofa/couches contained within each room. As a tall person I always struggle sitting on and rising from this small furniture. My wife is 5'8" and average weight and I had to lend her a hand just to rise off the sofa. Check-in and check-out was a breeze. My only suggestion for the front desk would be to take a customer first mindset. I came to the front desk with a question the group was in the left corner chatting. Caleb walked away from the group but instead of saying "May I help you?" or something similar...nada...he just stared at me. I asked my question after what seemed like an eternity of staring. He did answer my question but is "How may I help you sir/ma'am" so difficult to say when working in a customer service capacity?"

"Amazing property with impeccable amenities. The front desk (Melody) is absolutely 5 stars. We love the Craftsman! "

"Great place stay in the bigger room upgrade "

"great!"

"Our room was clean, the bed was comfortable and everyone was so friendly!"

"We really enjoy staying here when we visit family members in Hamilton. Our Thanksgiving week-end stay was lovely. All folks who work at the front desk are extremely cordial and helpful. This included with our request for an early check-in and this was cheerfully granted. All other employees are wonderful and our room was freshened each day with great care. The rooms are comfy and quiet. There were a few sports teams staying when we did. The hotel does a nice job of balancing needs and they were in a separate wing, also receiving their breakfast apart from the more mainstream guests. This was a win-win for all, even though the young sports figures were also delightful. The breakfast is a definite plus with a nice array of continental delights. We are early birds and appreciated that the breakfast was ready, even before their advertised time. Thank you! Thank you for a lovely stay and we shall definitely return. I should add that we requested a rollaway bed for one night this time. It was cheerfully placed into our room right away and we are grateful. We appreciated the precious memory of having our grandson stay one night and he is still talking about the fun breakfast, complete with muffins and waffles!"