Every year my parents come from out of town to visit me and for the past three years they have stayed at the Quality Inn without any problems. Unfortunately this time, on one of the nights we were returning from dinner, they were locked out of the room and the receptionist didn't know how to open the door and said the maintenance staff were not answering him. He promptly gave them another room for the night, but they are elderly, need their medications, and my mother uses a device to assist her in sleeping. After two hours he was able to open the door, but it was too late when it happened. I spoke to the manager, but she didn't even text me to apologize or acknowledge what had just happened. It's winter, so there were plenty of rooms available, but I wonder if they would have an extra room during peak season, not to mention my elderly parents were left without their medications, clothes, and documents, on top of all the stress the situation caused.