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"Staff was always very friendly and helpful. Room was clean and comfortable. I appreciated having a fridge, coffee, and tea in the room. Also liked the online system to request items. The hotel was very close to the station. Loved our stay and would definitely stay here again. "

"I liked the free public transportation included in the booking. Didnt know til i checked in.. very useful"

"Great hotel located in a central area in Bern. About a 5 minute walk to the train station. Rooms are small but doable, especially for a night or two. Coffee and tea are free in the lobby. You can also purchase a glass of wine or make any drink available for an extra fee. Right next to an amazing coffee shop with fantastic muffins. Also 7 minutes away from a cool cocktail bar called Department 66. Would stay again! "

"Had a great stay"

"Great and comfortable room. Staff are friendly and there is a free parking which was very helpful. It is also close to the old city."

"Excellent hotel, great breakfast, Anna at the desk speaks multiple languages, free luggage storage close to train station. My daughter and I had a great time! Oh and lots of hot water!"

"Great location, everything went well"

"Spacious and newly renovated rooms. Very clean. Central "

"Stayed two nights with family. Everything was clean and we had tea coffee in the room. The only strange thing was that the toilet was separate to the shower and sink so you had to go to the toilet then come out and wash your hands in the shower room. I don't know how this arrangement would suit anyone, are they expecting people not to wash their hands after using the toilet? Didn't expect this from novotel but otherwise we had an amazing stay. There's ample parking on site, you do have to pay extra for it though. It's close to transport links and not far from any of the restaurants and sites we went to. It was absolutely freezing with heavy fog the whole time we were there but the room was always cosy and hot water available, no issues. We didn't eat anything at the hotel so cannot comment on it but the dining and reception areas downstairs have very nice decor and ambience. Check in and check out was a breeze and all staff were very helpful and professional. Would highly recommend and will definitely stay again if I visit Bern again. "