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"+ Fantastic staff. Nice, clean and quiet place. - Water in kids pool was colder than in big pool. Brocken handle was not fixed when reported. The same breakfast every day (price £5)"

"The hotel was exceptionally clean and pleasant, with a courteous and helpful staff and a wonderful spa. While spa services were not included in the price, this was not a significant issue due to the relatively low number of guests. The restaurant food was satisfactory, though not outstanding."

"A comfortable and well-kept hotel some 50 meters from multiple hiking trails and but a 20 minute walk from the Karpacz downtown. The surroundings are beautiful. A truly perfect place for exercise and relaxation. I conjoined ca. 5 hours of hiking each day with massage treatments in the spa. I opted for half board and found the gastronomy, for both breakfast and dinner, to be of the the highest quality. I'm going back next year."

"They even gave me a sandwich because I had to leave early, I couldn’t stay for breakfast. The window couldn’t be closed properly, it needed repair."

"The location was quite good near the main street in the city center. The staff was attentive and friendly. The building was clean. The lobby was newly renovated. There was a pool but small. The breakfast buffet was pricy for Poland (50zl a person) but not too festive. The ceiling in the dinning area was stained and the ceiling tiles were broken and, some, slightly coming out (like in 1-star motel). There was a problem with my reservation and both Orbitz and the Hotel blamed each other. It took...

"A retreat with famous and infamous visitors. Angela Merkel, Lech Walenca and Vadlav Havel on the famous side. Fantastic views of the Karconosze mountains. New hotel surrounding the original chalet preserves the magical ambience of the location"

"The staff were very friendly and helpful. Breakfast was varied and the room was large with good view to the city. The center was within walking distance. It is important to know that rooms are only cleaned on request. Unfortunately the staff do not speak English or German. A translator is helpful. We felt very welcome."

"Loved the property and the location but the staff could have been more friendly especially in the Polish restaurant "