My wife and I were excited about staying here after looking at the pictures even though we were a little hesitant about sharing the house with others. All of our other VRBO homes have been for our use exclusively. But we had it (supposedly) to ourselves the first of the 3 nights and we figured we could make the other 2 nights work. We were supposed to check in at 4 pm but we didn't get there until 4:30. That gave them plenty of time to have the place ready but the best way we could describe it would be utter chaos and clutter. Stuff was all over the front porch and we could hardly get in the front door. Once we got inside it was even worse. We found out that Jill's son, daughter-in-law, and their baby were living there and everything was a mess. There was baby stuff everywhere along with tons of laundry that needed to be folded or put away. We were expecting to have a 5,000 square foot house but most of it was in a condition where it wasn't usable. We brought all of our own food expecting to use the kitchen. We were almost sickened when we went into the kitchen to see trash, dirty dishes piled high in the sink and on the counters, and food and other stuff all over the floor. We wanted to put some food in the fridge but it was completely full with all kinds of leftovers that had been in there for who knows how long. Victoria (the daughter-in-law) and some helpers spent the next hour or so cleaning up the kitchen and making some room in the fridge. I don't know how they let it get that bad to begin with, but they certainly should have had it cleaned up before our check in time. The room and the attached bathroom were nice enough although we had to ask for more toilet paper and the DVD player didn't work. The WiFi was good, when it worked, but it disconnected more often than it would stay connected. Victoria said she had told her father-in-law about that but nothing had been done about it. We spent most of our time in our bedroom or out of the house visiting national parks, etc., because the house wasn't a place we really wanted to be. One night we asked about using the big screen theater room but Victoria didn't know how to run it. So her husband found us a replacement DVD player and we watched movies on the small TV in our room. Maybe the experience would have been different if Jill had been there. But for us it was terrible and we will never return again. The price was excellent, but I guess you get what you pay for.