6/10 Okay
michelle, miamisburg
Traveled with family
21 December 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not the pre Covid Grand Summit. I was very disappointed for the price of approximately $600 a night.
Pros-location; free shuttle service to and from town; friendly staff. Great beds; ability to use Prime and Netflix on smart tv if you have account
Cons-outdated room (622)which I paid extra for a view thinking it would be of the gondola but was just the side lift ; large stain on the carpet; housekeeping only once for a 4 night stay. Turns out you only get housekeeping service once every 3 days. Coffee pot was unplugged but outlet was behind heavy desser. However, front desk had it handled after I reported it. We had to put pot on the floor the first 2 mornings. Also no instructions on how to work coffe pot. Filters provided were not designed for the brand of pot. Keep it simple! Mr Coffee has pots that a 7 year old can operate.; no ice machine on my floor but no information in the room saying I had to go to 5th floor, had to call front desk. No paper or pen at desk in room to make notes on activities.; no concierge to help with booking activities.; I used the gym every morning, it was clean but total body machine was broken the entire time and was the only leg machine. Out of hand sanitizer all 3 days. No longer had breakfast buffet which was awesome pre Covid.
In conclusion, this property relies on being ski-in/ski-out for it rates. Amenities are no longer a priority. Also, due to a hip injury, I went snowmobiling, so I can’t speak to ski services.
michelle
Stayed 4 nights in Dec 2024