4/10 Poor
Pascal
Traveled with partner
7 January 2025
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This hotel has an excellent location and a lot of things going for it including a good breakfast and restaurant and a rooftop which was unfortunately not open during our visit. The price was also competitive However for a 4 start hotel, many details are just not acceptable and not consistent with what you can find at other 4 start hotels in Paris in the same category. Underneath the sheet the mattress was covered by a protective cover in synthetic fabric making the bed very hot. Other hotels have a cover in cotton. We had intermittent sewage smell in the bathroom which one day was very strong. The cleaning of the room was spotty with things missing, not replaced (one day coffee pods, another day milk etc...) and not cleaned thoroughly in the bathroom. One time we called the reception to have the 2 glasses usually in the room replaced and it took a second call and 1hour to get them. The staff was nice and courteous but ineffective. We raised these issues when checking out and the staff person left us to believe that her manager would make a gesture (we did not ask for anything) but in the end there was no gesture. So they missed the mark until the end. Too bad. We come to Paris often but wont be returning.
Pascal
Stayed 4 nights in Jan 2025