2/10 Terrible
Clive
24 October 2016
Liked: Property conditions & facilities
Disliked: Staff & service
Be warned - description is VERY misleading....
Extremely disappointed...
The night before arrival I called Hotels.com to 'specifically' ask if this facility had a restaurant & bar and I quote, "That would be open" - unquote... This was asked because I knew we would arrive late so too late to try local facilities, our actual arrival was 9.10 pm... Upon arrival, (when they 'eventually' opened the locked reception door as we stood outside in the poring rain), I was told the restaurant & bar are closed Friday to Monday...!
There is absolutely no mention of this on either their or Hotels.com website. For a hotel that is off the beaten track this especially so should have been made crystal clear. My team had been travelling nonstop for 12 hours, goes without saying some facilities - even basic - would have been very much appreciated. Used Best Western in the past, rest assured never again after this debacle.... As for Hotels.com, watch out - I'm about to call you direct and I'm not happy......!!!!!!!