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"Breakfast buffet was always empty, everything run out and they wouldn't refill, things like bacon-bread-eggs-fruit. Even when you asked if they will refill staff will rudly reply that it has run out. We stayed for 1 week and our room floor was never cleaned, our beds were never made and we had to ask presidently for clean towels, which we got once. Even bed linen were too small and did not fit the beds, so you ended up sleeping on a bare mattress by the morning.No kettle in the room for your morning tea. No frigde in the room. Avoid this place."

"Close to slopes. Nice, very basic accommodations. "

"Full package luxury and fun!"

"Good"

"6"

"Great value for money. Breakfast/dinner had wide choices and dinner varied every day. Staff very friendly and helpful."

"Service was good, in a quiet area, food was good. "

"Lovely hotel with nice amenities in a great forest setting, was beautiful with snowfall "

"As others mention, the property itself could do with some renovation which means it doesn't feel perfectly clean and modern. However, the staff are very friendly and the stay was half-board with an excellent variety of food options (including most Bulgarian classics based on our internet searches) and a I think something for everyone. Their dessert chef(s) is amazing and produces really top quality dishes. It is within a 15 minute walking distance of the ski slopes, or alternatively they have limited shuttles to the slopes (8am, 8.15am, 9am, 9.15am) returning at similar times around 4pm. We would definitely go back here"