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"Definitely not worth all of the hype. Poor service whenever we went to the bars or restaurant (staff never available) Breakfast hours are way too short to serve all the people they have staying. We were told one of the pools was strictly for adults yet children and families allowed in. I would not visit this place again."

"It is beautiful and surreal! "

"The service level at this hotel is terrible. Don’t be deceived with the beautiful surrounding forests and the well marketed architecture. There is almost no service. The staff is like floating clueless ghosts and everywhere in the hotel is freezing. The food is also terrible. Nawelpi is certainly not a 5 star hotel. I’d like to meet the person who gave 5 stars to this hotel. At best it’s 3 stars. The indifferent attitude of the staff is unforgivable. In the room, almost nothing works. "

"Great receiving staff!"

"Great location on the lake not too far from Huilo Huilo, tranquile and very nice hosting family. "

"Good communication from hotel before I arrived. No. English speakers on staff though when we arrived (and we unfortunately don't speak Spanish) so difficult to get information on local area attractions. Really uncomfortable bed, worst night's sleep in my 10 days of travelling in Chile (foot of bed felt higher than the head, like sleeping on a slope, and pronounced dip in the be) d. Nicely decorated hotel, with wood features and local crafts. Would benefit from having more comfortable chairs and...