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Hotel Pompaelo Urban Spa

4.0 star property
Pamplona hotel in Pamplona City Centre with a full-service spa and a sauna

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Photo gallery for Hotel Pompaelo Urban Spa

Restaurant
Premium Double or Twin Room, City View | Room amenity
Exterior
Property grounds
Premium Double or Twin Room, City View | In-room safe, desk, blackout drapes, soundproofing

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 1 King Bed, Balcony

View from room

Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room, Balcony

In-room safe, desk, blackout drapes, soundproofing

Standard Double or Twin Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Balcony

In-room safe, desk, blackout drapes, soundproofing

Family Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
  • 18 sq m
  • City view
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

Map
Plaza Consistorial 3, Pamplona, Navarra, 31001

What's nearby

  • Pamplona City Hall - 1 min walk
  • Plaza del Castillo - 2 min walk
  • Pamplona Cathedral - 3 min walk
  • Plaza de Toros de Pamplona - 5 min walk
  • Navarra University Clinic - 7 min drive

Getting around

  • Pamplona-Iruña Station - 7 min drive
  • Pamplona (PNA) - 24 min drive

Restaurants

  • ‪Café Iruña - ‬2 min walk
  • ‪Iruñazarra - ‬1 min walk
  • ‪Napargar - ‬3 min walk
  • ‪Café Fika Pamplona - ‬2 min walk
  • ‪La Mejillonera - ‬3 min walk

About this property

Hotel Pompaelo Urban Spa

Upscale hotel located in Pamplona City Centre
Take advantage of a terrace, a coffee shop/cafe, and dry cleaning/laundry services at Hotel Pompaelo Urban Spa. Indulge in a massage, a body treatment, and a body wrap at the onsite spa. Free in-room WiFi is available to all guests, along with a bar and a steam room.
You'll also enjoy the following perks during your stay:
  • Continental breakfast (surcharge), luggage storage, and smoke-free premises
  • Tour/ticket assistance, an elevator, and a 24-hour front desk
  • A front-desk safe, free newspapers, and massage treatment rooms
Room features
All guestrooms at Hotel Pompaelo Urban Spa boast perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with digital channels
  • Balconies, refrigerators, and heating

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 656 ft (EUR 15 per day)

Food and drink

  • Continental breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends: EUR 6 for adults and EUR 6 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open select days
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Refrigerator

Outdoor space

  • Balcony

More

  • Desk
  • Free newspapers
  • Safe
  • Soundproofing

Policies

Check-in

Check-in time starts at 4 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 6 for adults and EUR 6 for children
  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Crib (infant bed) fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Pompaelo Urban Spa Pamplona
Pompaelo Urban Spa Pamplona
Pompaelo Urban Spa
Hotel Pompaelo Urban Spa Hotel
Hotel Pompaelo Urban Spa Pamplona
Hotel Pompaelo Urban Spa Hotel Pamplona

Frequently asked questions

Is Hotel Pompaelo Urban Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Pompaelo Urban Spa?

Check-in begins at 4 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Pompaelo Urban Spa?

Check-out is at noon.

Where is Hotel Pompaelo Urban Spa located?

Located in Pamplona City Centre, this spa hotel is steps from Pamplona City Hall, Museo del Encierro, and Church of San Saturnino. Café Iruña and Camara de Comptos de Navarra are just steps away. Pamplona-Iruña Station is 24 minutes by foot and Pamplona (EEP-Pamplona Train Station) is 24 minutes.

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Hotel Pompaelo Urban Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 181 reviews
Rating 8 - Good. 59 out of 181 reviews
Rating 6 - Okay. 10 out of 181 reviews
Rating 4 - Poor. 6 out of 181 reviews
Rating 2 - Terrible. 0 out of 181 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly and very helpful staff. Good sized room, very clean. Great location.
Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, centrally located, friendly and helpful staff, clean and modern rooms
Stayed 1 night in Aug 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 11 nights in Feb 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location in the heart of Pamplona - comfortable, albeit cosy, rooms. Unusual shapes as a result of being a refurbished building. On site cafe not our preferred breakfast location as there are many more bars and cafes moments away.
Facade facing the Plaza Consistorial
Stayed 3 nights in May 2024

10/10 Excellent

Yaimara M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable. The room was clean and they offer great amenities but there was a large black mold stain in the bathroom ceiling.
Stayed 1 night in Jul 2022

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the quiet and privacy despite such a convenient central location. Excellent breakfast, very friendly and professional staff. No public spaces except for breakfasting.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to Christina at reception for her assistance today.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Pamplona center
Nice hotel in front of Plaza Consistorial, with restaurants and daily activities in the Plaza, however at night is quite which is good for sleeping. The room was a good size with a small balcony facing the plaza, the bed was comfortable, good size bathroom, very fast internet and good service in the 5th floor where we stayed. We really enjoyed our stay in this hotel. Very nice people at the reception. We were instructed to park in Plaza del Castillo parking and walk to hotel; it was not a bad walk even though we were carrying lot of luggage. The hotel discount for the parking end up being 13.95 dollars per day. We recommend this place.
Stayed 2 nights in Oct 2022

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin process extremely slow, just one person attending a huge crowd of guests. She was nice and had everything under control, but the process was slow
Stayed 1 night in Sep 2022

6/10 Okay

Erick

Liked: Cleanliness, staff & service
Disliked: Amenities
A/C is not adjustable and set to 25 C. Windows can be open, but city is very busy and loud, so not practical. Too hot to sleep comfortably.
Stayed 1 night in Sep 2022

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was clean and comfortable but more than half of the room was not useable due to the roof cutting off half the space. I had to duck my head to walk around the room.
Stayed 2 nights in Sep 2022

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

SOFIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones modernas, muy prácticas, excelente atención del personal, incluido del SPA. Dificultad aparcamiento.
Stayed 2 nights in Oct 2022

8/10 Good

Carlos

Stayed 4 nights in Aug 2022

10/10 Excellent

François

Liked: Cleanliness, staff & service, room comfort
Tres bel emplacement pour découvrir Pamplune
Emplacement ideal, super rapport qualité prix, accueil agreable. Chambre spacieuse avec jolie vue sur la place. Bien insonorisé. Bonne literie.
Stayed 1 night in Jul 2022

4/10 Poor

Andrea

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Spa non disponibile e poca trasparenza sui giorni di disponibilità: si pretendeva che fossero gli ospiti ad accertarsi, ma sarebbe stato più corretto indicarli chiaramente, visto che l'hotel si chiama "Urban spa" e la chiusura era durante parte del fine settimana quando un hotel ha più affluenza. Non avremmo scelto questa struttura se avessimo saputo e speriamo che questo commento aiuti a evitare la stessa delusione per gli ospiti futuri.
Stayed 1 night in Jun 2022

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
The parking was very expensive. On my reservation appeared to be included but it wasnt.
Stayed 1 night in Jun 2022

6/10 Okay

Miguel

Liked: Staff & service
Buena zona pero hotel caro para su calidad
La cama muy incómoda, ya pide un cambio urgente. El parking está muy lejos. El hotel buena ubicación
Stayed 1 night in May 2022

10/10 Excellent

Iñigo

Stayed 1 night in May 2022

10/10 Excellent

John

Stayed 2 nights in Apr 2022

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Disliked: Room comfort
instalaciones para actualizar
La limpieza impecable y el personal super eficiente y amable. Me decepcionó mucho la cama, que para nada estaba a la altura de un hotel de 4 estrellas....se veía con sólo mirar el colchón que estaba abombado....descansé muy mal, la verdad. La ducha no cerraba y el perfil de la mampara estaba oxidado y salía el agua. Me sorprendió para un hotel que parece relativamente nuevo, muy bonito y acogedor.
Stayed 2 nights in Apr 2022

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
El trato de todo el personal
Stayed 2 nights in Apr 2022

8/10 Good

Beau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel centrico
Hotel céntrico, en la plaza del ayuntamiento, muy ccómod para moverse a pie por el centro de la ciudad. Las camas grandes y cómodas. Recomedable
Stayed 2 nights in Mar 2021

4/10 Poor

Rémi

Liked: Cleanliness, room comfort
Hotel raro, instalaciones y desayuno bajo nivel
Hotel bastante raro. El edificio es muy estrecho y las fotos son claramente mejores que la realidad. Las luces tanto de las partes comunes como de la habitacion son muy agresivas y la comidida de todas las instalaciones es de bajo nivel. Ademas el dasayuno es muy limitado y con productos de baja calidad..
Stayed 1 night in Feb 2021