6/10 Okay
Gary
28 January 2025
Liked: Cleanliness
Could never get hot water in shower; just warm. On 3rd day, the toilet plugged. I called guest services & was told maintenance was “not there.” I asked for a toilet plunger so I could do it & was told they didn’t have a key to where the plunger was kept. Seriously?!? We had to go down & use the lobby bathrooms. No apology. Nothing. On a positive note, Dulce, the attendant at breakfast was the nicest most helpful person I’ve met in a long time. Please give her a raise! Still, we won’t stay there again.
Gary
Stayed 3 nights in Jan 2025