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Riviera Resort Palm Springs

4.0 star property
Resort with 2 outdoor swimming pools, near San Jacinto Mountains

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Riviera Resort Palm Springs

Exterior
Indoor spa tub
Breakfast served, Italian cuisine, pool views
TV, pay movies
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Hot Tub
The price is SAR 400
SAR 625 total
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Suite, Mobility Accessible (Yucca, Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, Mobility Accessible (Yucca, Mobility, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Yucca)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite (Yucca)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, Multiple Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 33 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Agave)

Suite (Agave) | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite (Agave)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Chairman)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite (Chairman)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 162 sq m
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Suite (Indigo)

Shower, hair dryer, towels, soap

Suite (Indigo)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Sage)

TV, pay movies

Suite (Sage)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 76 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite (Lily)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite (Lily)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Palo Verde)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite (Palo Verde)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Mobility Accessible (Indigo, Mobility, Roll-In Shower)

Shower, hair dryer, towels, soap

Suite, Mobility Accessible (Indigo, Mobility, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Premium Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Refrigerator
TV
Hypo-allergenic bedding
Renovated in 2020
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
1600 N Indian Canyon Drive, Palm Springs, CA, 92262

What's nearby

  • Elvis Honeymoon Hideaway - 4 min drive - 2.3 km
  • Palm Springs Art Museum - 4 min drive - 3.5 km
  • Palm Springs Convention Center - 5 min drive - 3.7 km
  • Palm Springs Air Museum - 6 min drive - 5.4 km
  • Palm Springs Aerial Tramway - 15 min drive - 8.7 km

Getting around

  • Palm Springs Station - 16 min drive
  • Palm Springs Intl. Airport (PSP) - 11 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Billy Reed's Restaurant - ‬5 min walk
  • ‪Del Taco - ‬16 min walk
  • ‪Denny's - ‬12 min walk
  • ‪Carl's Jr. - ‬19 min walk

About this property

Riviera Resort Palm Springs

Upscale boutique resort refurbished in 2020 and located near San Jacinto Mountains
Located close to Palm Springs Convention Center and Palm Springs Air Museum, Riviera Resort Palm Springs provides 2 poolside bars, a terrace, and shopping on site. Active travelers can enjoy fitness classes at this resort. Treat yourself to a Swedish massage, a facial, or a body wrap at Sante, the onsite spa. The on-site Italian cuisine restaurant, Come Monday Cafe, features al fresco dining and breakfast. Yoga classes are offered at the gym; the property also has a coffee shop/cafe, a garden, and a hair salon. Dry cleaning/laundry services, a bar, and a business center are available to all guests.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Continental breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • Coffee/tea in the lobby, an off-leash area, and 22 meeting rooms
  • Free newspapers, ATM/banking services, and coworking spaces
  • Guest reviews speak highly of the pool, helpful staff, and location
Room features
All 398 individually furnished rooms offer perks such as premium bedding and laptop-friendly workspaces, as well as amenities like desk chairs and air conditioning. Guest reviews speak positively of the clean, spacious rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with showers and hair dryers
  • Wardrobes/closets, refrigerators, and coffee/tea makers

Languages

English, Malay, Spanish

Property amenities

Parking and transportation

  • Valet parking on site (USD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-30 for adults and USD 10-15 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 poolside bars and 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Come Monday Cafe
  • JWB Grill
  • License to Chill
  • 5 o’Clock Somewhere Bar

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Fitness classes
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Fence around the pool
  • Laundry facilities
  • Pool gate
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Coworking space
  • Meeting rooms - 22

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room accessibility
  • Visual fire alarm
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Couples dining
  • Renovated entire property - September 2020
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Pay movies
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
An off-leash area is available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 46.68 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Parking
  • Phone calls
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 30 for adults, and USD 10 to 15 for children
  • Valet parking fee: USD 18 per day (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Riviera Noble House
Riviera Noble House Resort
Riviera Palm Springs Noble House
Riviera Palm Springs Noble House Resort
Riviera Palm Springs Tribute Portfolio Resort
Riviera Tribute Portfolio Resort
Riviera Palm Springs Tribute Portfolio
Riviera Tribute Portfolio
Riviera Palm Springs Tribute Portfolio Starwood Hotels Hotel
Riviera Tribute Portfolio Starwood Hotels Hotel
Riviera Palm Springs Tribute Portfolio Starwood Hotels
Riviera Tribute Portfolio Starwood Hotels
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Resort And Spa Palm Springs
The Riviera Palm Springs a Tribute Portfolio Resort
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Palm Springs Tribute Portfolio by Starwood Hotels
Riviera Palm Springs A Noble House Resort
Riviera Palm Springs
The Riviera Palm Springs
Riviera Resort Palm Springs Resort
Margaritaville Resort Palm Springs
Riviera Resort Palm Springs Palm Springs

Frequently asked questions

Does Riviera Resort Palm Springs have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 6:00 AM–midnight.

How much does it cost to stay at Riviera Resort Palm Springs?

As of 18 Dhuʻl-Hijjah 2024, prices found for a 1-night stay for 2 adults at Riviera Resort Palm Springs on 31 Dhuʻl-Hijjah 2024 start from $206.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Riviera Resort Palm Springs pet-friendly?

Yes, this resort allows dogs (limit 2 total) with a maximum weight of up to 100 lbs per pet. There's a fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Riviera Resort Palm Springs?

Valet parking is available for USD 18 per day.

What time is check-in at Riviera Resort Palm Springs?

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Riviera Resort Palm Springs?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Riviera Resort Palm Springs located?

Located in the heart of Palm Springs, this spa resort is 0.9 mi (1.4 km) from San Jacinto Mountains and 1.8 mi (2.8 km) from Palm Springs Convention Center. Palm Springs Air Museum and Moorten Botanical Garden and Cactarium are also within 6 mi (10 km).

Riviera Resort Palm Springs Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 890 out of 2154 reviews" "
Rating 8 - Good. 487 out of 2154 reviews" "
Rating 6 - Okay. 348 out of 2154 reviews" "
Rating 4 - Poor. 227 out of 2154 reviews" "
Rating 2 - Terrible. 202 out of 2154 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Tony

Stayed 1 night in Nov 2024

6/10 Okay

Raelene

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is an old property. The rooms are really dingy
Stayed 4 nights in Nov 2024

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very relaxing and amazing and friendly staff. Properties need updating but I believe they are doing that as part of the transfer from Margaritaville to Riviera.
Stayed 2 nights in Dec 2024

10/10 Excellent

Giovannj

Liked: Cleanliness, staff & service, property conditions & facilities
I work in the Hospitality industry and let me tell you, this property is perfect! From the staff who are so professional and kind to the facilities and restaurant with delicious food. The front desk manager was so kind to give me and my partner an upgrade to a Suite and it was a beautiful room with a fireplace! I recommend this resort for your next vacay! This will be our choice every time we come to Palm Springs ! Thanks, Gianni
Stayed 2 nights in Nov 2024

10/10 Excellent

Cynthia, Whittier

Stayed 2 nights in Jul 2024

8/10 Good

Yuting

Liked: Cleanliness
Disliked: Staff & service
The room wasn’t ready at 4pm, which was promised to be ready. Staff was rude about that, we had to come back at night to check in again.
Stayed 1 night in Nov 2024

10/10 Excellent

Kanak, Fremont

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great property to relax. Visiting places are nearby.. overall a great experience. If I visit next time, would prefer buffer breakfast.
Stayed 4 nights in Nov 2024

4/10 Poor

Ariel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms, AC was broken the entire stay, room keys did not work on 3 separate occasions.
Stayed 2 nights in Nov 2024

4/10 Poor

Tamara

Traveled with family
Disliked: Cleanliness, staff & service
It took us almost 1.5 hrs to check in, the don’t have enough concierge to help with the check in and they gave us the right room. Me and my friend booked a 2 queen beds room but we ended up getting a king bed instead. It’s not just us but multiple guests got a wrong room.
Stayed 2 nights in Nov 2024

6/10 Okay

Darkon

Liked: Staff & service
Disliked: Property conditions & facilities
we did not have telephone service in the room.
Stayed 3 nights in Nov 2024

4/10 Poor

ANH

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Order 2 Qneen bed get 0nly 1 king bed.
Stayed 1 night in Nov 2024

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal for the price! This was previously Margaritaville, so family friendly and nice pool areas. We paid an extra $26 to have breakfast included and it was well worth it. The bill was way more than that.
Stayed 2 nights in Nov 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Staff & service, amenities
Checkin process took an Hour. Lines long. Only 2 checkin counters open. Then they told us they are overbooked so they can not provide us two Queen beds. Instead they put us to a king suite. They said it has sofa bed. However end up the sofa bed was broken. So we have waited another hour from Engineer come fix it. The whole check in process finally took 3.5 hours.
Stayed 1 night in Nov 2024

8/10 Good

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, that goes a long way.
Stayed 1 night in Nov 2024

2/10 Terrible

Jia Min

Disliked: Property conditions & facilities
I arrived the hotel at 4:00pm with my reservation and payments made ahead. I was told the room is not ready and would receive a call when is ready. I waited for two hours for the call but did not receive any call back. Does the cleaning take 2 hours? I also asked for estimate time of when I would be able to check-in but the receptionist said we will call you instead of giving me a time frame. This caused me inconvenience in my travel plans. I went up to the counter saw a line full of people waiting to check-in and I thought someone could help me out since I was already here waiting before the group of people arrived. But I was told to get back in line to talk with the receptionist about my check-in instead of solving my problem. I waited in line and finally talked to the receptionist who casually brushed off and said our system called you but no one pick up. This is not true. I waited for the call and there was no call from the resort. I finally checked in at 7:20pm. How much I paid and how long I was able to rest and use the facilities doesn’t add up.
Stayed 1 night in Nov 2024

6/10 Okay

Marie

Traveled with family
The property is okay, but needs to be updated. This was our second stay. Not sure if we will stay again.
Stayed 1 night in Nov 2024

8/10 Good

Karla

Liked: Property conditions & facilities
More towels and toilet paper, better soap and shampoo and conditioner
Stayed 1 night in Nov 2024

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelt like weed, pool bathroom want opened after asking 3 times, it was noon. Looks good online but it’s closer to a motel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Laura

Liked: Amenities, property conditions & facilities
Great stay. Kids loved the pools and fire pits. We will be back!
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Troy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We were not aware the facility was under new name when we made reservations place was just not what it was. Not sure we’ll be back. 😒
Stayed 2 nights in Nov 2024

2/10 Terrible

john, Van Nuys

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All bad . With no refund do not ever go here. It became terrible use to hear all the time
Stayed 1 night in Nov 2024

6/10 Okay

Bruce

Business traveler, Traveled with partner
Liked: Cleanliness
Not worth the fee- an average size room with 2 beds cost over $600/night with the resort fee $40 included. Only one chair, too heavy to move, that was on the opposite side of the room. Only one small dresser drawer, and a small closet. While the shower was roomy and the water pressure strong, both beds were soft and lumpy. The two pools were nice, though cold. The convention center was close by and well managed.
Stayed 3 nights in Nov 2024

6/10 Okay

Michael

The place was ok: not new or refurbished, but not rundown either. Staff was nice. Parking was spacious. But food options were at the minimum: sandwiches and pastries. There was no ice machine on my floor. And whenever I called for the operator at night no one picks my calls and answers—-I only heard a recording. My room didn’t have a microwave. I was told I could request one, and staff will deliver it to my room. —-
Stayed 3 nights in Nov 2024

2/10 Terrible

Ryan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was dated, bad service, and unkept
Stayed 4 nights in Oct 2024