The home itself, during our stay, warrants a four star rating. However the customer service received after the stay overshadows this rating with two stars. The home is authentically decorated and has been updated with some 21st century comforts. It feels safer with the fenced and gated property. The landscaping is beautiful. I highly recommend heating the pool in order to enjoy early morning and evening swims. The property manager was receptive to the request for more towels, toilet paper, and linens, and overall dirty floors and dust bunnies under chairs, dressers, and sideboard. The homeowner never addressed our complaint about the BBQ (not fully operational with a missing knob). Unfortunately my experience after the stay has become very unpleasant. After we were not afforded the opportunity for a walk-thru upon check-out, my security deposit became a target; we had two children on this vacation, also it seems an offense was taken to a comment from one party to the other. After this things turned malicious, including making false accusations. This has been a sad set of circumstances for me as I pride myself in excellent communication, professionalism, honesty and an experienced VRBO renter. One example, we have been accused of tampering with all of the homeowner's locked cabinets, which is absurd. I received a 7 page letter and half of my security deposit. Every tiny offense was put under a microscope. We were even charged for a wood band that popped off from the underside of an old chair; hopefully for the next guests this was caused by a broom sweeping under it for dust bunnies. I will never know how it went so wrong, all I can do is find peace in the truths that I know and share some advice. If you choose to rent: Consider VRBO insurance. And participate in a very thorough walk-thru upon check-in and check-out. If in doubt, report any deficiencies, concerns, damages, and cleanliness concerns immediately; stop enjoying your vacation, and report immediately no matter how trivial, otherwise you too could receive a letter stating what I received, “I find it quite suspect that an onslaught of issues were documented post departure and only after you learned that I would be withholding part of your security deposit.” Lastly, stay accountable to one another in your party, even if one of you has stayed there before, you're in it together no matter how differing your styles. Trust and credibility shouldn't be taken lightly. Let's be good to one another.