See all properties
Save

Hotel Ciudad Real Palenque

3.5 star property
Family-friendly hotel with bars and spa services

Choose dates to view prices

Photo gallery for Hotel Ciudad Real Palenque

Outdoor pool
Terrace/patio
Terrace/patio
Lobby
Business center

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Pool
  • Housekeeping
  • Laundry
The current price is SAR 315
SAR 346 total
includes taxes & fees
24 Feb - 25 Feb

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite

Deluxe Suite | Living area | 42-inch flat-screen TV with cable channels, TV, streaming services

Deluxe Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Double Room

Junior Double Room | In-room safe, desk, laptop workspace, blackout drapes

Junior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Outdoor pool

Hotel Villa Mercedes Palenque

  • Pool
  • Spa
  • Pet friendly
  • Kids pool
8.8 out of 10, Excellent, (550)
The price is SAR 273
SAR 301 total
includes taxes & fees
22 Feb - 23 Feb
Hotel Villa Mercedes Palenque

About the neighborhood

Map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960

What's nearby

  • El Panchán - 15 min walk
  • Aluxes Eco Park - 4 min drive
  • Palenque National Park - 6 min drive
  • Misol-Ha Waterfalls - 7 min drive
  • Palenque Archaeological Zone - 10 min drive

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 107 min drive

Restaurants

  • ‪Cafe Jade - ‬15 min walk
  • ‪Restaurante Maya Cañada - ‬14 min walk
  • ‪Mr. Taco - ‬16 min walk
  • ‪Chivo's Mar & Tierra - ‬15 min walk
  • ‪La Selva - ‬14 min walk

About this property

Hotel Ciudad Real Palenque

Family-friendly hotel near Misol-Ha Waterfalls
Located close to Palenque Archaeological Zone, Hotel Ciudad Real Palenque provides a swim-up bar, a poolside bar, and a terrace. Treat yourself to a massage or other spa services. The on-site Mexican cuisine restaurant, Las Palmas, offers lunch, dinner, and a poolside location. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with a waterslide and a swim-up bar
  • Free self parking
  • Cooked-to-order breakfast (surcharge), meeting rooms, and a 24-hour front desk
  • A banquet hall, a TV in the lobby, and luggage storage
Room features
All 72 rooms offer comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with streaming services and cable channels
  • Wardrobes/closets, balconies, and free infant beds

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 100-220 for adults and MXN 100-220 for children
  • 1 restaurant
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Las Palmas
  • La Terraza
  • Bambú

Things to do

  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services

Family friendly

  • Children's pool
  • Dining table
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Waterslide

Conveniences

  • Ballroom
  • Banquet hall
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business center
  • Conference space (3100 square feet)
  • Coworking space
  • Meeting rooms - 3

Outdoors

  • Garden
  • Nature reserve
  • Outdoor furniture
  • Terrace

Spa

  • Massage - deep-tissue

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • Handrails in stairways
  • Stairway handrail height (inches): 43
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Streaming services

Food and drink

  • Dining table
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 220 for adults, and MXN 100 to 220 for children
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Frequently asked questions

Does Hotel Ciudad Real Palenque have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Ciudad Real Palenque pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Ciudad Real Palenque?

Self parking is free at this property.

What time is check-in at Hotel Ciudad Real Palenque?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Ciudad Real Palenque?

Check-out is at 1 PM. Late check-out is available for a fee.

Where is Hotel Ciudad Real Palenque located?

Set in Palenque, this family-friendly hotel is 5.1 mi (8.2 km) from Palenque Archaeological Zone and 5.1 mi (8.2 km) from Misol-Ha Waterfalls. Cascadas de Roberto Barrios is 19 mi (30.5 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Ciudad Real Palenque Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 283 out of 508 reviews
Rating 8 - Good. 169 out of 508 reviews
Rating 6 - Okay. 46 out of 508 reviews
Rating 4 - Poor. 7 out of 508 reviews
Rating 2 - Terrible. 3 out of 508 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Jan 2025

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, easy access, clean, very enjoyable and highly recommended!..
Stayed 2 nights in Aug 2024

10/10 Excellent

Juan M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, close ( drive) to town an Zona Arqueológica
Stayed 1 night in Sep 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the best hotel in Palenque for many years and it continues to be in my opinion.
Stayed 1 night in Oct 2024

10/10 Excellent

Jesus Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service
Nice hotel, clean and quite, super accessible, I would definitely recommend
Stayed 4 nights in Jul 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a nice pool
Stayed 2 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 4 nights in Nov 2023

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice pool modern and wonderful staff
Stayed 1 night in Aug 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really good is like getting to an island, when you get out of the property everything is normal in a small town, and when you return to the hotel you don't feel the Town
Stayed 2 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was quite nice. Onsite restaurant was better than expected. Service was acceptable and friendly. No complaints at all
Stayed 2 nights in Feb 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9 out of 10 no coffee available in room or lobby o
Hotel is very clean staff are very professional and restaurant food was delicious
Stayed 2 nights in Jan 2024

6/10 Okay

Stefano

Hotel in the average of nearby hotels - Palenque is a very turistic city with limited services (including restaurants). The hotel itself was simple, with generally aged rooms/facilities. Big plus were the large parking and 24h reception.

10/10 Excellent

ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed early check-in at no additional cost
Stayed 1 night in Nov 2023

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is very good. One suggestion is that breakfast should have more options. Moyetes every morning was no good.
Stayed 4 nights in Jan 2024

8/10 Good

Malene

Liked: Cleanliness, property conditions & facilities, room comfort
Buy some sun beds, please 🙏
Nicely designed place, good rooms, closer to bus station and bars/restaurants than many other similar places. A nice big pool - and then not a single sunbeds. Huge downside.
Stayed 4 nights in Jan 2024

10/10 Excellent

ANTONIO LEON

Liked: Cleanliness, staff & service, property conditions & facilities
Hola
Stayed 1 night in Mar 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but the area was a bit away from the central. 8 peso colectivo ride solved that.
Stayed 2 nights in May 2023

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a pool which is such an incredible bonus especially after walking around ruins etc in the heat. The room was good and the bathroom was fine. Both very clean. The staff were nice and helpful. The location is great. We ate dinner at the restaurant twice and the food was very nice and reasonably priced. A 10 minute walk into Centro and to a large supermarket. Overall I would recommend to family and friends.
Stayed 3 nights in Feb 2023

6/10 Okay

Clara, sylmar

Liked: Cleanliness
Disliked: Staff & service
You can hear everything from the rooms near you. The staff is unfriendly and unhelpful. The only restaurant on site is nice, but the food is horrible, in my opinion.
Stayed 3 nights in Jul 2022

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food amazing
Stayed 1 night in Feb 2025

10/10 Excellent

David Farias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No recibí el beneficio
Stayed 2 nights in Jan 2025

10/10 Excellent

Ixchel

Stayed 2 nights in Jan 2025

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar!! Buen servicio...
Stayed 1 night in Jan 2025