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The Arista Hotel

4.5 star property
Escape to luxury in the city’s bustling center with top-notch amenities like an outdoor pool and children’s area.

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Photo gallery for The Arista Hotel

Outdoor pool, sun loungers
Lobby
Lobby
Lobby
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Housekeeping
  • Air conditioning
The current price is SAR 258
SAR 318 total
includes taxes & fees
25 Mar - 26 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Double Room, Smoking

Minibar, in-room safe, desk, soundproofing

Superior Double Room, Smoking

Highlights

Soundproofed
Air conditioning
LED TV
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Arista Suite

Arista Suite | Minibar, in-room safe, desk, soundproofing

Arista Suite

Highlights

Soundproofed
Air conditioning
LED TV
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 94 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, soundproofing

Executive Suite

Highlights

Soundproofed
Air conditioning
LED TV
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 70 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
LED TV
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double

Minibar, in-room safe, desk, soundproofing

Deluxe Double

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Hair dryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Arista Club

Arista Club | Minibar, in-room safe, desk, soundproofing

Arista Club

Highlights

Soundproofed
Air conditioning
LED TV
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Smoking

Minibar, in-room safe, desk, soundproofing

Superior Twin Room, Smoking

Highlights

Soundproofed
Air conditioning
LED TV
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe include New Year Eve Dinner for 2 persons

Minibar, in-room safe, desk, soundproofing

Deluxe include New Year Eve Dinner for 2 persons

Highlights

Soundproofed
Air conditioning
LED TV
Hair dryer
Private bathroom
Coffee/tea maker
Minibar
Digital channels
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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8.6 out of 10, Excellent, 42 reviews
The price is SAR 159
SAR 192 total
includes taxes & fees
23 Feb - 24 Feb
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About the neighborhood

Map
Jl. Kapt. A. Rivai, Palembang, South Sumatra, 30129

What's nearby

  • Jakabaring Stadium - 6 min walk
  • Palembang Square Mall - 6 min walk
  • Palembang Indah Mall - 18 min walk
  • Ampera Bridge - 3 min drive
  • Palembang Golf Club - 5 min drive

Getting around

  • Bumi Sriwijaya LRT Station - 4 min walk
  • Cinde LRT Station - 6 min drive
  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 12 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Yoshinoya - ‬6 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Shihlin Taiwan Street Snacks - ‬2 min walk
  • ‪Ya Kun Kaya Toast - ‬2 min walk

About this property

The Arista Hotel

Luxury hotel in the business district
You can look forward to dry cleaning/laundry services, a bar, and a gym at The Arista Hotel. Indulge in a massage at Arista Wellness Center, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Indonesian cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a sauna.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a porter/bellhop, and a front-desk safe
  • A ballroom, free newspapers, and an elevator
Room features
All 142 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with digital channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 3 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • 1000 Rasa Coffee Shop
  • Golden Abalone Restaurant
  • Brava Parlour
  • Onyx Lounge

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Pool sun loungers

Spa

  • Massages
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 6 and up, and test must have been administered no more than 48 hours prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Horison Palembang
Hotel Horison Palembang
Arista Hotel Palembang
Arista Palembang
The Arista Hotel Hotel
The Arista Hotel Palembang
The Arista Hotel Hotel Palembang

Frequently asked questions

Does The Arista Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Arista Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Arista Hotel?

Self parking is free at this property.

What time is check-in at The Arista Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at The Arista Hotel?

Check-out is at noon.

Does The Arista Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Arista Hotel located?

Situated in the business district, this luxury hotel is within a 10-minute walk of Jakabaring Stadium and Palembang Square Mall. Palembang Indah Mall and Great Mosque of Palembang are also within 2 mi (3 km). Bumi Sriwijaya LRT Station is only a 4-minute walk and Dishub LRT Station is 5 minutes.

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The Arista Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 49 reviews
Rating 8 - Good. 21 out of 49 reviews
Rating 6 - Okay. 2 out of 49 reviews
Rating 4 - Poor. 0 out of 49 reviews
Rating 2 - Terrible. 2 out of 49 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marcellis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heard this was the nicest hotel in Indonesia and it certainly didn't disappoint. The people there are so nice and professional.
Stayed 2 nights in Aug 2024

10/10 Excellent

Andery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very clean hotel
Very pleasant, very clean, I will definitely comeback in the future.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jolando Wee Khong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property adjacent to the biggest mall in palembang. got upgraded to a club room which is nicely furnished
Stayed 1 night in Nov 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOOK NO FURTHER! ARISTA IS THE BEST IN PALEMBANG!
Arista Hotel in Palembang exceeded my expectations in every aspect. The lobby welcomes you with grandeur, the room offers ample space and a convenient work table. The cozy bed ensures a comfortable stay, complemented by a rejuvenating rainwater shower in the impressive bathroom. Fast and efficient check-in/check-out processes streamline the experience. One standout feature is the delightful breakfast spread, featuring a variety of local delicacies. The proximity to ICON mall adds to its appeal, but caution is advised when crossing due to the lack of traffic lights. Overall, Arista Hotel has my highest recommendation as the best choice in Palembang.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Laundry never returned!
I paid for the express service to wash my clothes, it indicates to get them back in 3 hours. I checked out two days later and did not manage to get them back. The hotel staff: `Eka from the Front Office Department`` reached out afterward, send me a picture of the package, and was going to charge me to send them back to my home address. It has been a month now, the clothes still did not arrive and the WhatsApp number got silent. VERY POOR CUSTOMER SERVICE!!
Stayed 5 nights in Sep 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Edward

Stayed 12 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Charless

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Marcelinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in palembang
Love it. Location,,staff, breakfast. Evert Yyhinv Love it. Location, staff, breakfast. All perfect
Stayed 1 night in Jul 2019

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

GOPAL, Gopshk@gmail.com

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at great location. Opposite mall have all shopping and restaurants.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Love the size of the tub! Thanks for the upgrade. The service from breakfast F&B staff were better than Front Office, especially their English proficiency. Housekeeping was polite and provided good service. Breakfast spread was good, but could improve on taste and heating mechanism. The same processed juice was prepared for breakfast, yet the water to cordial juice ratio was not the same, as we noticed that the juice on the second day was more sour. Hotel management should think of safety for staff who Work at Height. Ladder was used from 1st floor to 2nd floor when changing lobby curtain. 2 staff hold the ladder at each floor while the 3rd staff climb to the ceiling, no safety boots nor safety harness was used. Hotel is beside a new mall, just be courageous enough to cross the busy road. Easy to catch Grab to go anywhere.

8/10 Good

Jeslyn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in the busy street
Great service from Hotel staffs, Friendly and helpful. The room is clean. Good spread of breakfast choices with many local delights! The hotel provide free wifi for only 3 devices but the staff is kind enough to increase the no of devices for me.
Stayed 1 night in Mar 2018

8/10 Good

Patrick, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing and good experience. Hotel room was clean and services rendered by the staff were excellent. Would go back there again on my next visit.
Stayed 2 nights in Mar 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage professionnel à Palembang. Le quartier est en chantier (construction du métro).
Stayed 2 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Tina, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service! They were very professional
I give two thumbs up for the Concierge staffs! Very friendly and attentive. About the rooms.. Some have been renovated but some are still old rooms. There are renovation construction in progress so be mindful of the noises.. They said the construction will stop at 5pm, but it was not.. I can still hear the noises up to 6 or 7pm. Quite disturbing. There was something wrong with the shower water too.. I couldn't set it up to warm. It was either too hot or cold. They need to fix that water heater.
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great breakfast, but why have those exterior lights that shine in the guest rooms?
Stayed 4 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Younglae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
도보 5분거리 쇼핑센터가 있는 점이 장점이며, 숙박 또한 무난하며 대체적으로 편안한 편입니다. 1층에 있는 중국 레스토랑 및 이탈리안 레스토랑 또한 무난합니다. 2박 정도 숙박하시기에 편안한 편입니다.
Stayed 2 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City center hotel
Good hotel located center of Palembang next of shopping malls. In lobby bar and hotel restaurant they serve beer and wine.