6/10 Okay
Sherry O.
8 July 2024
Liked: Cleanliness
Property was great. Communication was awful!
The house was wonderful— clean, spacious. Exactly what we needed for our entire family. The problem was communication and I don’t know whether it was the owner or Vrbo. All info was late getting to us. Check out info came from the owner the afternoon before checkout but I didn’t see it until the morning of checkout. I tried frantically to reply —- email, used the security code sent to me, program wouldn’t accept it. Try my password. Program wouldn’t accept it! Went through process several times and was unable to make contact. In the past when we used vacation properties, we had all of the info well in advance of arrival —- checking procedures, checkout procedures, address of property. AND if there were questions, we had phone numbers, emails, etc.
because of these communication problems, I will not use your company again. And as a side bar, what is it with all of the commodes lined up on the outside of the property!!!!
Sherry O.
Stayed 5 nights in Jul 2024