6/10 Okay
Melanie
Traveled with partner
25 May 2023
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I booked Mr. Lewis Boutique Hotel Overveen because it stated „laundry facilities“ under „family friendly“ and I expected a facility to do laundry easily during our 3-week travel period. Unfortunately, there was no laundry facility. I was helped to find alternatives which I appreciated but I didn‘t get what I had expected based on the description. The App system for opening the door worked well and like a key card, however it is a little inconvenient if you need a specific phone to have battery at the end of the day every day in order to access the property. Maybe, once opened on the first night an actual room key could be stored in the room? The day we arrived at 10 p.m. the hugging sheet on the mattress was missing on the bed and as there is no reception I had to figure out a hygienic solution for the first night myself after talking to the contact. Overall, safe area, walkable to Overveen station (25 min. train ride to Amsterdam), cleanliness good, but shower was constructed poorly so that bathroom flooded daily. Floor towel, which I’m used to in hotels, was missing. Luckily, the staff stored the mop right in front if our room, therefore we just mopped up the excess water. Also little shelf-space in bathroom. The staircase was narrow and steep. Getting suitcases up was tricky. This hotel was unfortunately not the right fit for our needs because I thought I had found the perfect combination of hotel (providing great bedding and working bathroom) and a DIY laundry facility.
Melanie
Stayed 4 nights in May 2023