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DoubleTree by Hilton Ottawa Downtown

4.0 star property
Eco-certified Ottawa hotel in Downtown Ottawa with a 24-hour front desk

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Ottawa Downtown

Exterior
Breakfast, dinner, brunch served; international cuisine
Terrace/patio
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Breakfast, dinner, brunch served; international cuisine

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
The price is SAR 430
SAR 506 total
includes taxes & fees
17 Dec - 18 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Lord Elgin Hotel

Pool
Hot Tub
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (2106)
The price is SAR 427
SAR 502 total
includes taxes & fees
19 Dec - 20 Dec
Lord Elgin Hotel

About the neighborhood

Map
33 Nicholas St, Ottawa, ON, K1N 9M7

What's nearby

  • Rideau Centre - 1 min walk - 0.1 km
  • University of Ottawa - 2 min walk - 0.2 km
  • Rogers Centre Ottawa - 3 min walk - 0.3 km
  • Byward Market Square - 6 min walk - 0.5 km
  • Parliament Hill - 12 min walk - 1.1 km

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪Bridgehead - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Poulet Rouge - ‬4 min walk
  • ‪Bourbon St. Grill - ‬4 min walk
  • ‪Umi Sushi Express - ‬4 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Eco-certified hotel near University of Ottawa
Located close to Byward Market Square, DoubleTree by Hilton Ottawa Downtown provides a terrace, dry cleaning/laundry services, and a bar. The on-site international cuisine restaurant, The Albion Rooms, offers breakfast, brunch, dinner, and kids' meals. In addition to a business center, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool with sun loungers
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Access to a nearby indoor pool, express check-out, and express check-in
  • Smoke-free premises, free newspapers, and a computer station
  • Guest reviews speak highly of the central location and helpful staff
Room features
All 283 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, showers, and hair dryers
  • Free infant beds, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Farsi, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 33 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: CAD 25 for adults and CAD 12.5 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Albion Rooms

Things to do

  • Access to nearby indoor pool
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Access to nearby indoor pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (1905 square feet)
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Hand-held showerhead
  • In-room accessibility
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 25 for adults and CAD 12.5 for children
  • Self parking fee: CAD 33 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

Frequently asked questions

Does DoubleTree by Hilton Ottawa Downtown have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.

Is DoubleTree by Hilton Ottawa Downtown pet-friendly?

Yes, pets are allowed at this property. There's a fee of CAD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at DoubleTree by Hilton Ottawa Downtown?

Self parking is available for CAD 33 per night.

What time is check-in at DoubleTree by Hilton Ottawa Downtown?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at DoubleTree by Hilton Ottawa Downtown?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is DoubleTree by Hilton Ottawa Downtown located?

Located in Downtown Ottawa, this eco-certified hotel is steps from Ottawa Art Gallery and University of Ottawa. Rideau Canal and Byward Market Square are also within 10 minutes. Rideau Station is only a 3-minute walk and uOttawa Station is 11 minutes.

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 836 out of 1591 reviews" "
Rating 8 - Good. 439 out of 1591 reviews" "
Rating 6 - Okay. 166 out of 1591 reviews" "
Rating 4 - Poor. 83 out of 1591 reviews" "
Rating 2 - Terrible. 67 out of 1591 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miriam

Traveled with family and small children, Traveled with family
Liked: Amenities
I like
Stayed 2 nights in Nov 2024

4/10 Poor

Austin

Stayed 1 night in Nov 2024

6/10 Okay

Melissa

Liked: Staff & service
Stayed 3 nights in Nov 2024

6/10 Okay

Yoan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms are ok, pool is small and old but everything is from walking distance
Stayed 1 night in Aug 2024

8/10 Good

mandy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable and great dining options
Stayed 2 nights in Nov 2024

2/10 Terrible

Alivia

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The minute we settled into our room, we found blood stain on the pillow and bed. This is the first time we stayed at this hotel and one of the primary reasons was for the cleanliness and high ratings. Therefore when we noticed the blood stain, it made us really question the quality of this hotel. Although they switched rooms for us, we still felt uncomfortable during our entire stay. We kept worrying about the cleanliness of everything in the room and couldn’t get a good night rest the entire 2 days we were there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities
Great location and comfortable beds. They switched to led lights in the room which had the classic white clinical hue. Preferred a warmer tone to ease into sleep.
Stayed 4 nights in Nov 2024

10/10 Excellent

Dan

Business traveler
Great location - great hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Kashmir

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Overall
Stayed 1 night in Nov 2024

10/10 Excellent

Pascal, St-Zotique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here
Stayed 1 night in Nov 2024

6/10 Okay

Gregory, Coaldale

Needs some upgrades and services
Stayed 1 night in Oct 2024

4/10 Poor

Luiza

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The mattress was terrible. It was noisy when you turn. the first night I couldn't sleep at all. Then i changed the room. The staff was very polite and they made the switch right away. But the mattress in the other room was the same. I was exhausted, because the previous night I had no sleep at all and one night before I had 4 hours sleep, I drove from Toronto to Ottawa to be in a conference at 8:30AM. After 2 nights stay at this hotel I had to drive back to Toronto. Before the trip back to Toronto I had a nap for 2 hours in my car, otherwise i could have had any accident because the lack of sleep. It is not fair to pay $300 /night and you can even sleep. It is disappointing and upsetting. Please replace those mattresses.
Stayed 2 nights in Nov 2024

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean stay. We liked the cookie offer when we checked in. Lots of construction outside but, good location downtown.
Stayed 2 nights in Aug 2024

10/10 Excellent

M. Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an ideal, comfortable spot for a city stayin a beautiful and interesting city. All the staff were helpful, kind, competent and friendly.
Stayed 2 nights in Nov 2024

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I very much like this property. I’ve stayed here on business trips in the past. My one concern - and something that would prevent me from returning on a solo trip - is that there are no safety measures at all in the shower area: no grips on the bathtub, no safety bar to hold onto. For anyone with even minor mobility difficulties this is a real problem: there could easily be a fall, which could be catastrophic for a person. I hope the property will address this and make the point about accessibility clear on its website. Otherwise I would discourage any solo traveller with mobility issues from staying there.
Stayed 1 night in Nov 2024

10/10 Excellent

Jade

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love their welcome cookies. LOL
Stayed 1 night in Oct 2024

10/10 Excellent

Celestina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great location. Clean and confortable.
Stayed 1 night in Nov 2024

8/10 Good

Cheng

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything is ok, but the room service didn’t really work. I called twice for the room service around 9pm, but every time it got disconnected when they transferred me to the restaurant.
Stayed 1 night in Nov 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Paid $33. To park overnight
Stayed 1 night in Nov 2024

10/10 Excellent

Deneika

Stayed 2 nights in Oct 2024

10/10 Excellent

Nadja

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely host and great check in😊
Stayed 1 night in Oct 2024

8/10 Good

Hayley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and friendly staff. I would stay here again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Carly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel's proximity to the convention centre, shopping and lots of dining options. It was easy to get to from the airport (via Uber) and staff were lovely and helpful. They also included a warm cookie at check in!!
Stayed 3 nights in Oct 2024

6/10 Okay

Lisa

Business traveler
Liked: Cleanliness, staff & service
The restaurant was overpriced which was unfortunately made room service too expensive. The room smelled strongly like cleaning product, a carpet shampoo probably. Location was great for accessing the Roger centre for a conference. Staff were very friendly and provided good service. Everything was clean. Bed was comfortable. Shower was good water pressure and really hot water. However, wish I had chosen a hotel with more amenities. Coffee shop and gym would have been good to have.
Stayed 3 nights in Oct 2024