6/10 Okay
PAULA B.
2 November 2024
Not Luxury
Home not secure or private (No Alarm, No Safe, French doors able to be opened when locked and curtains didnt fit so didnt close).
Plug broken in kitchen sink.
No dish towels. (Provided with washing liquid and sponge)
Minimal linens (No spare sheets for beds)
We had slip issues as no bathroom mats or mat from pool area to lounge.
Pool area didnt have enough seating and the outside table seemed very rusty and not appealing to sit and eat at.
Lounge area lacked comfortable seating for us all to spend time together.
We wanted to use the mop provided but i honestly think it would have made the floor more dirty as it was disgustingly dirty.
No welcome book which was dissappointing as no resort information.
We had planned to use the resort facilities so we didnt book pool heating.
The resort pool heating had broken with no schedule to have it fixed.
When we made enquiry about paying for heating we were told a flat no and accused of tampering with equipment.
Being past home owners ourselves we wouldnt do this as we understand issues around this.
Although advised we have never been to a rental property where pool towels are not provided.
Although the home was nice in our opinion Luxury it was not. Towels and linens were all of a standard not luxurious. Themed rooms nice with comforters on beds but all other rooms not luxurious bedding.
Obviously a commercial home not expecting repeat bookings as a 10 bed house.
Please respond
PAULA B.
Stayed 13 nights in Oct 2024