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Sheraton Orlando Lake Buena Vista Resort

4.0 star property
Family-friendly hotel with 2 outdoor pools and 2 spa tubs

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sheraton Orlando Lake Buena Vista Resort

2 outdoor pools, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Lobby
Front of property - evening/night
Premium bedding, down comforters, pillowtop beds, in-room safe
Terrace/patio

Reviews

7.6 out of 10

Good

Popular amenities

  • Parking available
  • Housekeeping
  • Room service
  • Spa
The price is SAR 349
SAR 494 total
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Family Suite, 1 Bedroom, Pool View

42-inch flat-screen TV with cable channels, TV, iPod dock

Family Suite, 1 Bedroom, Pool View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 8
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Pool View

Executive Suite, 1 Bedroom, Pool View | Living room | 42-inch flat-screen TV with cable channels, TV, iPod dock

Executive Suite, 1 Bedroom, Pool View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 Bedroom, Pool View

42-inch flat-screen TV with cable channels, TV, iPod dock

Family Suite, 1 Bedroom, Pool View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
  • 47 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, Pool View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Down duvet
Premium bedding
  • 48 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Pool View (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Pool View (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View (Mobility Accessible, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, Pool View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 1 Bedroom, Pool View (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Family Suite, 1 Bedroom, Pool View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • Sleeps 6
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Resort Orlando - Lake Buena Vista, an IHG Hotel

Pool
Hot Tub
Pet friendly
Free WiFi
8.4 out of 10, Very Good, (2806)
The price is SAR 301
SAR 451 total
includes taxes & fees
21 Jan - 22 January 2025
Holiday Inn Resort Orlando - Lake Buena Vista, an IHG Hotel

About the neighborhood

Map
12205 S Apopka Vineland Rd, Orlando, FL, 32836

What's nearby

  • Disney Springs™ - 4 min drive - 2.6 km
  • Orlando Vineland Premium Outlets - 4 min drive - 3.4 km
  • Disney's Lake Buena Vista Golf Course - 6 min drive - 4.2 km
  • SeaWorld® Orlando - 6 min drive - 6.0 km
  • Epcot® - 13 min drive - 10.7 km

Getting around

  • Orlando Station - 19 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 28 min drive

Restaurants

  • ‪Olive Garden - ‬6 min walk
  • ‪Miller's Ale House - ‬5 min walk
  • ‪Giordano's - ‬6 min walk
  • ‪Sofrito Latin Cafe - ‬6 min walk
  • ‪El Patron Mexican Restaurant & Cantina - ‬6 min walk

About this property

Sheraton Orlando Lake Buena Vista Resort

Family-friendly hotel near Disney Springs™
Located close to Orlando Vineland Premium Outlets and Disney's Lake Buena Vista Golf Course, Sheraton Orlando Lake Buena Vista Resort provides a poolside bar, a terrace, and a firepit. Indulge in a manicure/pedicure, a facial, and a body wrap at the onsite spa. The on-site American cuisine restaurant, Zest, offers breakfast, lunch, and dinner. Guests can also expect to find a coffee shop/cafe, dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
  • 29 meeting rooms, multilingual staff, and a nature reserve
  • Outdoor furniture, a 24-hour front desk, and ATM/banking services
  • Guest reviews speak highly of the helpful staff and location
Room features
All 486 rooms boast comforts such as premium bedding and laptop-compatible safes, in addition to perks like air conditioning and free weekday newspapers. Guest reviews say good things about the clean rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Refrigerators, travel cribs, and coffee/tea makers

Languages

English, Portuguese, Spanish

Property amenities

Parking and transportation

  • Self parking on site (USD 25.00 per night; includes in/out privileges)
  • Valet parking on site (USD 32.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11 AM: USD 27.56 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Zest
  • 27 Palms Bar & Grill
  • Springboard

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • 2 spa tubs
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Fence around the pool
  • Laundry facilities
  • Pool gate
  • Refrigerator
  • Travel crib
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (6786 square feet of space)
  • Meeting rooms - 29

Outdoors

  • Firepit
  • Nature reserve
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 42
  • Grab bar near toilet
  • Toilet grab bar height (inches): 35
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Raised toilet seat
  • Raised toilet seat height (inches): 15
  • Stair-free path to entrance
  • Transfer shower
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 26.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room bottled water
  • Shuttle service
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 27.56 per person
  • Self parking fee: USD 25.00 per night (in/out privileges)
  • Valet parking fee: USD 32.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lake Buena Vista Resort Sheraton
Lake Buena Vista Sheraton
Lake Buena Vista Sheraton Resort
Sheraton Lake Buena Vista
Sheraton Lake Buena Vista Resort
Sheraton Resort Lake Buena Vista
Sheraton Orlando
Sheraton Safari Hotel
Sheraton Safari Orlando
Sheraton Lake Buena Vista Resort Orlando
Sheraton Lake Buena Vista Orlando
Orlando Sheraton
Sheraton Buena Vista Resort
Sheraton Orlando Lake Buena Vista
Sheraton Buena Vista

Frequently asked questions

Does Sheraton Orlando Lake Buena Vista Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM–10:00 PM.

Is Sheraton Orlando Lake Buena Vista Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Orlando Lake Buena Vista Resort?

Self parking is available for USD 25.00 per night. Valet parking is available for USD 32.00 per night.

What time is check-in at Sheraton Orlando Lake Buena Vista Resort?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Orlando Lake Buena Vista Resort?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Sheraton Orlando Lake Buena Vista Resort located?

This family-friendly Orlando hotel is within 3 mi (5 km) of Disney Springs™, Orlando Vineland Premium Outlets, and Disney's Lake Buena Vista Golf Course. Orange County Convention Center and Disney's Hollywood Studios® are also within 6 mi (10 km).

Sheraton Orlando Lake Buena Vista Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 435 out of 1020 reviews" "
Rating 8 - Good. 214 out of 1020 reviews" "
Rating 6 - Okay. 157 out of 1020 reviews" "
Rating 4 - Poor. 96 out of 1020 reviews" "
Rating 2 - Terrible. 118 out of 1020 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Dec 2024

4/10 Poor

Juan cejudo

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

Sydney

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly disappointed in our stay. Our room was not even ready over 2 hours after check in. They did “upgrade” our room and the manager on staff was very pleasant. While it was nice they “upgraded” us, we did not feel it truly was. The room was very dated, no trash bags the entire stay, stained sheets, and a booger that was left on the bathroom door prior to check in. The hot tubs were never working (nor were we told) and the pool area looked very run down compared to the photos. While the resort as a whole was disappointing, the worst part was housekeeping and their lack of respect. We left our room at 7:00am to go to Disney. We returned around 8pm to find our room door left open. It is clear it is it was housekeeping as the room had been “cleaned” and beds made. We immediately brought this to the attention of the front desk, only to be met with no sympathy. Our belongings were left to the open public and we were given a smirk and “sorry for the inconvenience”. They did take off the resort/parking fees, but their attitude was distasteful. The following day we put the do not disturb sign up prior to leaving for the day, only to return to a room that had clearly been touched by housekeeping. A complete violation, especially considering what had happened the day before. Between the issue with check in, the lack of cleanliness, and the lack of security, we will never recommend this property or any other Sheraton hotel to anyone.
Stayed 3 nights in Dec 2024

10/10 Excellent

Olga Marcela Alba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Yunzhi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, well maintenance old hotel
Stayed 3 nights in Dec 2024

8/10 Good

Anh

Traveled with family and small children
Liked: Cleanliness
Old building hotel, average quality overall
Stayed 2 nights in Dec 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room cleanliness.
Stayed 3 nights in Dec 2024

8/10 Good

Amanda-Lee

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Tanisha

Liked: Amenities
The staff was amazing , facility clean, food/drinks were good. There was no complementary breakfast , you had to purchase that separate and no mimosas served with breakfast
Stayed 3 nights in Dec 2024

10/10 Excellent

JIAYI

Liked: Cleanliness
Friendly and knowledgeable
Stayed 1 night in Dec 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Leanne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Upon arrival at the hotel, we're walking to our room & the people right next to us are arguing at the top of their lungs so loud you could hear them getting off the elevator. It was so bad i had to call front desk to handle problem. Also the room had a funky smell & it was really wierd thay the sink was outsode the bathroom.
Stayed 1 night in Dec 2024

4/10 Poor

Eileen

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
rooms where not clean at all had to ask to please dust and clean. the towels were nasty and rugs were dirty. Transportation is awful buses are for 1 time only and nothing for accessibility. to Disney Springs or Parks. Taxi services are awful as well. Valet staff was the the best they are friendly and helpful. Pool area looks nothing like the picture.
Stayed 2 nights in Dec 2024

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities
These rooms are very old and have an extreme amount of mold under the air conditioning units. We tried checking in and took a look at the room and every room that we looked at had mold. Definitely not recommended especially if sensitive to mold. This facility looks as though they have put no money into maintaining the rooms. Not recommended.
Stayed 5 nights in Dec 2024

2/10 Terrible

Alexa

Traveled with family and small children
Disliked: Amenities
Paid for a room viewing the pool ended up looking over a parking lot and strip mall. Room was disgusting. Couldn’t give my children a shower as it wasn’t cleaned before our stay. No bedding for sofa bed, took 45 minutes to get someone to bring it up.
Stayed 1 night in Dec 2024

4/10 Poor

Cynthia, Doral

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Never seen a 4 star hotel look like this. It shouldn’t be anything above a 2 star hotel. It’s dated and dirty. The bathroom was dirty and had who knows what smeared on the walls. I couldn’t wait to leave this place. This might be my first bad review for a hotel and I do not feel about sharing the truth.
Stayed 1 night in Dec 2024

8/10 Good

Isiady

Traveled with family
Impact window should be the best. The noise from outside was horrible.
Stayed 1 night in Dec 2024

10/10 Excellent

James

Stayed 2 nights in Nov 2024

6/10 Okay

Kevin, Jeffersonville

Traveled with family
Liked: Cleanliness, staff & service
The public areas inside by the lobby and the pool were very nice and well kept, the breakfast staff at the restaurant was extremely friendly and fast with your requests and there are few offsite restaurants that were open late which was a plus. What we did not like about this hotel was the poor condition of our suite, it felt old and dated with rust all the way down from a handle bar to the tub and the ceiling paint bubbling ready to pop. The thing that made us not want to come back to this hotel was the marijuana smell, we were assigned to building 4 and from the moment we parked near the building’s elevator we could smell it. We had a late check in so didn’t think much of it since we were tired and ready to rest but the next morning when we opened the balcony door the room got filled with that smell so we new the person smoking it was near our room. We let the front desk know and left for the day, when were turned late Saturday night there was that smell again so we told the front desk once again. No effort was made to relocate us, the response from the front staff was “I can’t stand it, I’m allergic to it”, luckily we were there only for two nights and will not be returning to this specific Sheraton property.
Stayed 2 nights in Dec 2024

6/10 Okay

Elaine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

GARRY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very enjoyable stay at this location. everything went very smooth with check in and check out. hotel staff were great thru out our visit.
Stayed 1 night in Dec 2024

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location surrounded by restaurants and close to disney and airport
Stayed 2 nights in Dec 2024

8/10 Good

Mayra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, buen staff y servicio, el precio esta alto para no incluir parqueadero
Stayed 6 nights in Nov 2024

6/10 Okay

Sofi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

karina

Stayed 1 night in Nov 2024