Entire home

Once Upon A Dream Villa, a beautiful 6 bed / 4 bath home in Windsor Hills Resort

Photo gallery for Once Upon A Dream Villa, a beautiful 6 bed / 4 bath home in Windsor Hills Resort

A heated pool
Exterior
Fridge, microwave, oven, stovetop
Game room
6 bedrooms, iron/ironing board, travel crib, free WiFi

Reviews

9.2 out of 10
Wonderful

Entire home

6 bedrooms4 bathroomsSleeps 14261 sq m

Popular amenities

  • Parking available
  • Washer
  • Outdoor Space
  • Air conditioning
  • Kitchen

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Once Upon A Dream Villa, a beautiful 6 bed / 4 bath home in Windsor Hills Resort

Welcome to Once Upon A Dream, a beautifully decorated 6 bedroom / 4 bathroom private villa in the extremely popular Windsor Hills Resort, and it comes with a lot of extras! We are delighted to offer a great selection of privately owned homes and condos here, each designed with your vacation enjoyment in mind, and Once Upon A dream is a great example of that.

Why Once Upon A Dream

Pool, spa, and games room
2 sitting areas for the larger family
Queen bedroom on first floor
2 King size Master bedrooms
Flatscreen TV in every room
Free high speed Wi-Fi and upgraded cable package
Full size washer and dryer
Gated resort style community manned 24 hours a day
All resort amenities are included in the price
All towels, linens and crockery provided
Shops and restaurants in walking distance

Located less than a 2 minute drive, or 5 minute walk, from the main resort clubhouse and water park, this extremely popular home is very well equipped as you will see. Once Upon A Dream sleeps 14 people comfortably, the bedrooms consisting of 2 King size Master bedrooms, with full en-suite facilities, 1 Queen size bedroom located on the first floor, 2 twin over full with twin trundle themed rooms and 1 twin themed room.

Family vacations are often memorable affairs and finding the right home is so important. Once Upon A dream takes much of the guesswork out of that because not only does it have almost everything you might be looking for, it comes at an extremely affordable price given all that if offers. The main features of this wonderful home include a spacious kitchen, open living room, a games room with pool, shuffleboard and game console station, and a very spacious second sitting area which also houses the main dining area with seating for 8. There is also a laundry room with a full size washer and dryer.

We like our guest to feel that any home they reserve with us is actually their home too, a home away from home, and this villa certainly feels that way. The main living area boasts mahogany furniture and a 55 inch flat screen television, along with an upgraded cable service that allows you to connect effortlessly to your Netflix account if you choose to. Watching a family movie here is so easy given the 2812 sq ft of living space that the home offers.

Right next to the main living area is a Queen bedroom, and next to that is a full bathroom. This has been one of the most popular features of this floor plan especially for those guests that have difficulty negotiating stairs. The full size washer and dryer are on the first floor too, as is the second sitting area which has additional seating for up to 6 people, and the main dining area. Please note too that in the kitchen area there is an additional breakfast table that seats a further 4 people, just proving yet again the room available for the whole family.

*Once Upon A Dream Villa also has high speed wireless internet access as well, which is offered complimentary to all our guests.

After enjoying a memorable day at the theme parks everyone will surely appreciate the well stocked kitchen with a dishwasher, microwave, full size refrigerator and freezer, stove, coffee machine, toaster, waste disposal on offer as well as all the hand held appliances you would expect. With all kitchen utensils and crockery provided too, and a dining area with ample seating for 6, everything is there for you to both prepare, and enjoy, a home cooked family meal.

On the second floor there are a further 5 bedrooms, including the 2 KIng Master suites, a beatifully themed twin room, and 2 bunk bed rooms, each set of bunk beds featuring a Full size lower bed. Theses bedrooms have been professionally desined and decorated, and are quite stunning to see. The twin room has a Frozen theme, while one of the bunk beds is themed with Avengers, the other one entitled 'Surfs Up'. These bedrooms are sure to be a big hit with all members of the family, and do elevate this home in to the luxury category. All the bedrooms have flat screen TV's too, and upgraded cable packages. Note too that all towels and linens are provided for your stay.

A patio door from the living area leads onto a large patio furnished with loungers, tables and chairs, and facing South East, you can enjoy the setting sun well into the late afternoon from here, perhaps even enjoy a traditional family BBQ as you plan your next adventure!. This relaxed setting also houses the pool and spa. *Please note that pool heat is available for an additional charge.

As if all that isn't enough, another great feature of this fabulous villa, and one that all guests really seem to enjoy, is the games room which is located in the garage. In here, you can enjoy the shuffleboard table, and take advantage of the pool table too, or play video games on the large wall mounted flatscreen TV.

Once Upon A Dream really does have it all, and the thousands of guest who have stayed here over the years have shared their happy memories with us and made this home one of the most popular we have ever had.

As a company we are active in only the best resorts and Once Upon A Dream Villa is very typical of not only the quality of homes on offer but the standards that we look to maintain, and our thousands of clients over the last 19 years will testify to that.

Much of our business is actually repeat business, and many of our new customers come through referrals, for which we are very grateful. We welcome many guests back to this home year after year and as it is constantly upgraded, as it has been in the last few months, we do believe that it will continue to provide great family vacations for years to come.

With upgraded furnishings, professionally decorated rooms throughout, a spacious floor plan, a pool, spa and games room, flatscreen TV's in every room, a very sunny corner location and being situated in the best resort in town, this is a fantastic property that caters for the whole family and really does have something for everyone.

We thank you for looking at our Once Upon A Dream Villa, and we truly hope you will consider it for your next vacation! Your family will certainly thank you for it, and so will we!

*Don't forget we offer a whole host of extra services including recommendations for attraction tickets, barbecues, baby equipment and much more to help you get the most from your Evergreen stay!

Windsor Hills Resort

Windsor Hills is a beautiful, family-friendly, gated resort community in Kissimmee, Florida (south of Orlando). Situated only two miles from Walt Disney World® Resort, it’s located within easy reach of most of Orlando's top attractions. The Windsor Hills villas each have private, screened-in pools in addition to the fabulous community pool and kids’ water park. This secure, 24/7 guarded community has everything and more for your family vacation.

Some of Windsor Hills’ notable features include a luxurious zero-entry pool, water park with fountains and water slides, a hot tub/spa, and a toddler splash pad. There are plenty of recreational areas, including tennis, basketball, and volleyball courts for everyone. There’s even a putting green! Windsor Hills also features multiple playgrounds for the children, including a large castle-style playground.

The enormous Windsor Hills clubhouse overlooks the double Olympic-sized swimming pool and houses billiards tables, a video game area, a marketplace with grill, a fitness room with top of the line fitness equipment, a high definition surround sound movie theater, and other outdoor recreational activities. It’s a relaxing, playful atmosphere for the entire family!

No other private vacation home rental community in this area has what Windsor Hills has to offer, which is why it is the number one resort for many visitors. The facilities are as good as anywhere in the Orlando/Disney area, and you won't have to break the bank to enjoy them.

All Windsor Hills vacation rentals are located less than 10 minutes from Walt Disney World, just one mile from the attraction-packed Highway 192, less than a mile from a Walmart Supercenter and gas station, about 2.5 miles from I-4, and 10 minutes from Celebration, the community designed and built by Disney. There are plenty of dining and shopping options nearby.

Universal Orlando Resort is about 21 minutes away, and Sea World about 19 minutes, traffic permitting. Kennedy Space Center at Cape Canaveral is just over an hour away. In the other direction, Clearwater Beach is about an hour and a half drive.

There are several golf courses within easy reach, including Mystic Dunes, a 72-par public course designed by Champions Tour Player and NBC Golf Analyst Gary Koch. It’s literally a five minute walk away. Legends course at Orange Lake (5 minute drive) and the beautiful course at Celebration (15 minute drive) are also nearby.

The Windsor Hills resort is home to approximately 320 condos, 210 townhomes, and 470 single-family homes spread across a beautifully maintained and landscaped community. Their 24 hour manned gates and computerized security system track every guest, visitor, and delivery that enters the community, providing a safe and secure environment for your family vacation.

Distance to Popular Orlando Area Attractions

Walt Disney World® Resort: 7 minutes (2.6 miles)
Universal Orlando Resort: 21 minutes (15.4 miles)
SeaWorld Orlando: 19 minutes (11.6 miles)
Orlando International Airport (MCO): 27 minutes (23.4 miles)
ESPN Wide World of Sports Complex: 9 minutes (4.7 miles)
Downtown Orlando: 27 minutes (23.4 miles)
Cape Canaveral: 64 minutes (66.7 miles)
Clearwater Beach: 85 minutes (88.2 miles)

* Check in time is 4.00pm. Check out time is 10.00am.
Early check in and late check out may be available for an additional fee if the home allows. Please ask for further details.

Property manager

Jennifer Bailey

Languages

English

Add dates for prices

Property amenities

Pool/Spa

  • Communal pool
  • Heated pool
  • Hot tub
  • Private pool

Internet

  • Available in the house: Free WiFi

Parking and transportation

  • Onsite parking options include a garage

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • 6 bedrooms
  • Bedsheets provided

Bathroom

  • 4 bathrooms
  • Bathtub
  • Bathtub or shower
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • Games
  • Smart TV with cable/satellite channels
  • Video games

Outdoor areas

  • Outdoor furniture
  • Patio

Laundry

  • Laundromat nearby
  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Phone

Location highlights

  • Near a hospital
  • Near an outlet shopping mall

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Golf
  • Gym
  • Heated pool
  • Tennis
  • Water park
  • Basketball nearby
  • Birdwatching nearby
  • Golfing nearby
  • Horseback riding nearby
  • Swimming nearby
  • Theme park nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • Deadbolt lock

General

  • At least 80% lighting from LEDs
  • Housekeeping (on request)
  • Property located in a resort
  • Unit size: 2,812 square feet

Similar properties

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a deadbolt lock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation

Property is also known as

519709

About the neighborhood

Map
Four Corners, FL

What's nearby

  • Mystic Dunes Golf Club - 5 min drive - 2.7 km
  • Disney's Blizzard Beach Water Park - 11 min drive - 8.5 km
  • ESPN Wide World of Sports Complex - 12 min drive - 9.0 km
  • Disney's Hollywood Studios® - 12 min drive - 9.8 km
  • Disney's Animal Kingdom® Theme Park - 19 min drive - 13.8 km

Getting around

  • Kissimmee Station - 38 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 31 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Taco Bell - ‬5 min drive
  • ‪IHOP - ‬3 min drive
  • ‪Giordano's - ‬5 min drive

Frequently asked questions

Does Once Upon A Dream Villa, a beautiful 6 bed / 4 bath home in Windsor Hills Resort have a pool?

Yes, this property has a pool. Pool types include heated pools.

Is Once Upon A Dream Villa, a beautiful 6 bed / 4 bath home in Windsor Hills Resort pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Once Upon A Dream Villa, a beautiful 6 bed / 4 bath home in Windsor Hills Resort?

Check-in begins at 4:00 PM.

What time is check-out at Once Upon A Dream Villa, a beautiful 6 bed / 4 bath home in Windsor Hills Resort?

Check-out is at 10:00 AM.

Where is Once Upon A Dream Villa, a beautiful 6 bed / 4 bath home in Windsor Hills Resort located?

This family-friendly Kissimmee vacation home is located in Windsor Hills, within 3 mi (5 km) of Mystic Dunes Golf Club and Island H2O Live!. Walt Disney World® Resort and Old Town are also within 6 mi (10 km).

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Once Upon A Dream Villa, a beautiful 6 bed / 4 bath home in Windsor Hills Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 64 out of 99 reviews
Rating 8 - Good. 30 out of 99 reviews
Rating 6 - Okay. 4 out of 99 reviews
Rating 4 - Poor. 1 out of 99 reviews
Rating 2 - Terrible. 0 out of 99 reviews

8.4/10

Cleanliness

Reviews

10/10 Excellent

Carl S.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Cheer Nationals
Great place to stay. Convenient location, seamless check-in, property was as advertised. Great place to come back to and unwind for the day.
Stayed 5 nights in Feb 2024

10/10 Excellent

William G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Perfect Vacation Home
House is in a great location and very comfortable with all the amenities. Pool ia clean and warm, games room was great for kids and adults. We plan on returning next year
Stayed 6 nights in Mar 2024

10/10 Excellent

Ashley W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great stay!
Amazing property--super quiet area that was easy to navigate.
Stayed 6 nights in May 2023

10/10 Excellent

Rosemarie/David G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Nice House
Our family vacation was great! Love the house, pool hot tub and the location!
Stayed 6 nights in Feb 2020

10/10 Excellent

Rich M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Kids disney trip
Fantastic....9 of us aged 3 to 62.....had the time of our lives
Stayed 5 nights in Feb 2023

6/10 Okay

Karen L.

Liked: Check-in, location, listing accuracy
Disliked: Cleanliness
Great Location
Close proximity to Magic Kingdom & related parks (10 minute drive). Nice sized pool was enjoyed by all. Safety fence surrounding the the pool was a must for our two year old. The home had some minor maintenance issues and the tile floor needed a scrubbing. I would recommend and would stay again.
Stayed 8 nights in Jun 2023

10/10 Excellent

Cindy S.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great place for a family
The house was big enough for all 10 of us 5 adults 5 kids. The staircase railing was broken but we contacted the rental/owners and let them know.
Stayed 7 nights in Jan 2023

10/10 Excellent

Alyce B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Amazing family vacation
Hosts were so fantastic!!! House was great for a family vaca. Pool and hot tub were clean. Close to a Walmart and publix grocery store not much farther. All Beds were comfy!! 30 min drive to Magic Kingdom; the other Disney Parks were closer. . Supberb public areas at Windsor Hills - splash pool- water slides. Something for everyone !!!! Highly recommend this Villa!!
Stayed 7 nights in Apr 2023

10/10 Excellent

Devon W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Perfect Getaway
Absolutely loved this property. The house was large enough to keep us all from being on top of each other. And the pool was perfect to come back too after a long day at the parks!! Only recommendation would be to add some room darkening curtains to the rest of the bedrooms. That 630am sun is bright. But we will be back.
Stayed 6 nights in May 2023

8/10 Good

Brandi C.

Liked: Check-in, communication, location, listing accuracy
Close to everything
The house was good. Beds were comfortable. House could use a good deep cleaning and a grill. Kitchen could use a full set of pots and pans to service 12 people. Pool and hottub motors were not working but maintenance was aware and had pool company out to check it.
Stayed 6 nights in Jun 2023

10/10 Excellent

Paulette M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Family of 9
House was as expected, very large had lots of space for family of 9 could definitely accommodate more. Had everything we needed to start the vacation! Notified management regarding a few broken items and was fixed within 24 hours - nothing that interrupted our vacation. Would definitely return, love with location! Pool was great - could use an upgrade to BBq and toaster
Stayed 7 nights in Feb 2023

8/10 Good

Heidi B.

Liked: Check-in, communication, location, listing accuracy
Overall it was good/ some areas could be improved
The location was beautiful, the resort was a cute/quiet neighbourhood. House was good, very spacious, kids loved the pool! The cleanliness of the place could be improved, as well as some overall maintenance to make it even better. Fridge shelf was broken on arrival, missing items from the games room, some hair found on one of the beds sheets. Overall we had a great week, the house was plenty big for our extended family of 9, lots of great memories.
Stayed 7 nights in Feb 2023

8/10 Good

Graham S.

Liked: Check-in, location, listing accuracy
Enjoyed our stay
When we booked it nearly 18 months ago it was getting great reviews and we watched over the last year as increasingly reviews were less favourable. We found the place adequate but getting a bit tired. Like others we note it needed better cleaning especially the tiled floors. We also note the kitchen was under equipped. That said at the price point we were happy with the overall value we got from the rental. If the owners want to continue to bill it as 5 star some attention is needed but as a decent 4 star property it is still work the money we paid. The location itself is fine and good for Disney
Stayed 18 nights in Mar 2023

8/10 Good

Marquise H.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great Location
First, I will start with the good 1. The location of this property is pretty close to Disney. The drive is really quick and easy. 2. The neighborhood is very secure and quiet. We always felt safe. 3. The community pool was big, had a zero entry side, and a hot tub. My kids had a hard time swimming here because the water was so cold, but it was December. The community pool was clean and spacious and had a lot of seating. 4. The house is huge. This house comfortable fit our family of ten with a lot of room to spare. 5. We decided to heat the pool. The kids swam in it day and night because it was so warm. It was probably our best spent money heating the pool. 6. The garage game room is excellent. We loved playing shuffleboard and the kids liked the games. 7. The beds were so comfortable. Now the bad 1. This house was really dirty when we got there. The floors were sticky, there was food and crumbs from other people all over the couch. The counters were visibly dirty. The fridge was the worst part. I scrubbed black sludge from the fridge before we used it. 2. The pool was constantly getting critters in the it. The surrounding netting has a ton of holes in it. Some pretty big holes too. Every morning we would wake up to a dead geckos and frogs littering the pool. 3. The pool furniture is made out of pvc pipe which is really uncomfortable and feels a little rickety and unsafe. 4. The pool deck could use a good cleaning as well. Moss and dirt was covering the back side of the hot tub and pool. 5. We ended up going out to buy disposable cutlery because we could only find 4 forks in the entire house. Not a big deal but could be for someone expecting there to be silverware there. A few more home comforts would be nice but wasn’t a make it or break it for us. 6. There aren’t enough towels for the amount of people this house can hold. We were washing towels twice a day at least. 7. This house could use a few home repairs. The railing leading up the stairs was broken off two feet from the top. The carpet was unraveling near the doors. A lot of the kick boards and trim in the family spaces had chunks missing and was really dirty. Overall this house is really excellent for a big family and the management company is really easy to get ahold of. A good thorough cleaning would go a long way in this house. We would rent again if we go because the location and size of the house is excellent.
Stayed 7 nights in Dec 2022

10/10 Excellent

juan m.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Thanks For all
Vert good home
Stayed 7 nights in Nov 2024

10/10 Excellent

Heather S.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Nice house
The property manager was very responsive when I sent messages with minor concerns. There was damage from the last hurricane that caused the screens around the pool to be damaged. I sent a message to let the property manager know, we were okay with it but they had someone out to fix them during our stay. We enjoyed ourstay and will
Stayed 7 nights in Nov 2024

10/10 Excellent

Daniel F.

Liked: Check-in, communication, location, listing accuracy
Location, location, location…
This place was located in a great area. Minutes away from grocery stores, restaurants and best of all super close to Disney World. On average it took us less than 15 minutes to get to the parks and it was very close to I4. The house was very spacious and the beds were very comfortable. For our stay, we traveled as a group of 6 adults and the house was spacious enough where we all had our private rooms and spaces. With 4 bathrooms it made it easy for all of us to stay comfortably. The only one downside was cleanliness, when arrived the house could have used a better cleaning., it wasn’t bad, but is wasn’t great. Overall we enjoyed our stay and I 100% recommend this property. It’s a gated community so we felt safe and comfortable the whole time. I would definitely stay agai.
Stayed 7 nights in Sep 2024

10/10 Excellent

Indira T.

Liked: Check-in, communication, location, listing accuracy
Stayed 5 nights in Jul 2024

10/10 Excellent

Cristina M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Family Vacation
Stress free stay!
Stayed 5 nights in Aug 2024

10/10 Excellent

Jennifer B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great for team travel!
This was a great place for us to stay for AAU Volleyball Nationals. Close enough to all the fun stuff but far enough that it was quiet and away from traffic. Would definitely stay again!
Stayed 7 nights in Jun 2024

8/10 Good

Caroline B.

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Beau séjour mais...
Séjour agréable, ce n'était pas notre premi ère fois sur ce resort. La maison était bien mais il y avait quelques problèmes. Les fenêtres étaient sales, vertes. Une tablette du frigo etait brisé. le tuyau de la sécheuse était débranché, nous l'avons rebranché, ce qui fait en sorte qu'il y avait un problème d'humidité. La balayeuse n'avait pas été passe dans le garage, il y avait du pop Corn par terre, etc. Les matelas étaient inconfortables. Il y avait seulement 10 fourchette, etc... Mais nous avons quand même fait notre bonheur
Stayed 9 nights in Mar 2023

10/10 Excellent

Lynn W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Perfect for families
Great location, beautiful pool, and more than enough room for our entire family of 11.
Stayed 5 nights in Oct 2022

10/10 Excellent

Cassandra G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great time!
The check in process was easy. Finding the house in the gated property was no problem. The house was perfect for all 10 of us. The pool wasn't the cleanest but some cleaners came on Wednesday. The game room was disappointing. The shuffle board table you couldn't play on at all, the pool table was so wobbley that we didn't touch because we didn't want it falling apart. The gaming system controllers were dead and we couldn't find the chargers for them. The room setup was the best for the kids. We definitely had plenty of room! The Waterpark area is a huge bonus. It is so close to the house and the kids even the parents loved the water slides. We would definitely book this property again.
Stayed 7 nights in Oct 2022

8/10 Good

David S.

Liked: Check-in, communication, location, listing accuracy
Loved our stay
The only reason I didn't rate excellent is an issue with some ants and fruit flies after we arrived and, if you are a lean freak like me, you can tell that the property hasn't been deep cleaned in awhile. However, the property manager had someone out to take care of the issue within the day and I have never had a VRBO that did meet my level of expectation on overall cleanliness. Everything else was as expected and had a great week with plenty of room for my family of 10.
Stayed 7 nights in Oct 2022

4/10 Poor

Matthew G., Clinton

Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
Great Location - Otherwise Disappointed
The pictures of the house had us very excited but the reality was a different story. Check in was easy with the main gate, friendly staff helped and made it easy. The Windsor Community water park, pool and facilities were very nice. Kids loved them. Also location is great, just a quick drive to any of the parks and stores. Upon arrival the house didn't live up to expectations. -Hairs on the towels, pillows, bed linens and bathmats. (all rooms) -Laundry Room - had paint cans and random stuff just hanging around. Where you add the soap was disgusting with old build up and the closet in the laundry room appears to be the "catch all" room with random kids stuff, paint cans, broken blind pieces from the sliding door and other random things. All just thrown in out of sight out of mind I guess. - The "play room" in the garage hand sand all over floor from game so obviously wasn't cleaned. The one PlayStation remote didn't work (no charging cable) so kids couldn't play. - The pool area was a mess. Random googles thrown around, broken blow up floats on the ground and a kick board with big hole in it so tiny foam pieces everywhere. Broken outdoor chair with tables that looked like hadn't been cleaned. The child safety fence around pool was even unlatched and open. Pool was cloudy. - In the kitchen the dishwasher metal face would come off when open and closing. And worst parts of it all were the Ants. Ants on kitchen floor and kitchen counter. There was even an ant highway in the downstairs bathroom. It was obviously a problem before because random ant traps were already in the kitchen and in the cabinets. The kitchen slider door to pool missing many of its blinds despite sign telling you that you are responsible if broken. - The larger master bed had dead little flies in the tub, hair in the drawers and even an old Hair Brush covered in hair in one of the drawers. Oh and.... more ants. Nothing like having ants on your bathroom vanity while trying to brush your teeth . Its important to note that I did reach out to the owner with many of these issues and he sent the cleaner back the next day to "re-clean" and most but not all of the clean issues were cleaned. An exterminator was sent twice to the house to help with the ants but that not a instant fix so dealt with ant basically entire trip. Apologies and some compensation were given Description states house is "Stunning". I would say its more tied and worn. Hoped for more...
Stayed 7 nights in Sep 2022