2/10 Terrible
Jeff A.
2 Aug, 2024
Disliked: Cleanliness
Never again
Check in took about 20 mins. We could not park next to our building all spaces were full. We had to park in the garage at front of resort then had to wait 10 mins for a cart to take us to room so from check in to room was about 45 mins. Room smelled like beer and lysol, fridge was dented in floors looked nasty and bedroom was much older style than picture. Blinds would not close completely so put blanket over them for privacy. A big fight broke out around the building, multiple cops all over the place then we hear pounding on the adjoining unit by cops telling them if they don't open the door they are coming in. There was only a connecting door separating us from this and we did not have the lock on our side. I was very concerned that someone would bust into our room. We left during this altercation next door and had to walk to the front lobby. I told them we did not feel safe and they totally understood and would have given us a refund but said I booked through a 3rd party and would have to take it up with them. I got a hotel and in bed around 3am. I texted Jack after I woke up and let him know what took place and that we did not stay and would like a refund. He refused. He said I was safe and not threatened that I could come back and stay but no refund. He said I should have called him before leaving. He completely diminished our concern for safety, he got his money and that seems all that mattered to him. I will never book a property that he manages again!
Jeff A.
Stayed 3 nights in Jul 2024