Torn between two stars and three stars: Stayed for 2 nights to attend Sea World and Orange County Convention Center:
Positives: Friendly Staff
Early Check in (11:00AM instead of 3PM)- very helpful to us
Excellent location- centrally located without crazy traffic in other areas
Daily maid service- did not expect for short two day stay
Nice facilities- pool, hot tub, etc. all very clean
Negatives-Two minor, one not so minor:
Two remotes for three tv's- since both worked with each tv, no big deal, didn't bother to call on that
Was told free WiFi, then couldn't sign up without paying fee, no biggie there, just used phones
When we got back to our condo the second day, it was very chilly in the room, turned up the heat, went out to dinner- when we got back, no heat. High of low 50's that day, that night in the 30's. Room temperature according to thermostat was 57 degrees. Called front desk, was told that our building was not equipped for heat this time of year (that makes sense, given January is the coldest month of the year in Florida). They quickly delivered 2 space heaters (for a two bedroom. two bath condo) which, together with some extra blankets, got us through the night. 61 degrees in main room next morning, until we could move space heaters from bedrooms to main room. The next day they offered to move us to a building that actually had heat (if they had checked the reservation they would have known we were leaving that day). Never did receive a satisfactory explanation as to why they would have knowingly booked us into a building with no heat, especially with the cold forecast. Baffling.
Without heat issue 4.5 stars- with 2.5 stars