2/10 Terrible
Courtney K.
13 January 2025
Liked: Location
Disliked: Check-in, communication, listing accuracy
Poor communication
I booked this location for a family event two months ago. Booking was confirmed and the money was processed. I did not receive any communication as was typical and so the day before our vacation I sent the host a communication double checking that the reservation was confirmed. On the day of the reservation, which was the next day. I still had not heard anything yet and so I texted them directly prior to leaving on the plane to fly into Olympia and start our family stay. While on the plane, I happened to log into Wi-Fi and check my text messages and to my surprise, the host had contacted me letting me know that my stay had been overbooked and that it was no longer available, and that my money would be refunded and that they hoped I had good luck in reserving another location for the weekend!! Did I mention it was for adults and that we were literally flying in that day?!? Part of the response was… Well, it’s cold in Olympia right now so not too many visitors so you should be able to hopefully find some accommodations. What?!? So disappointing, and what a terrible way to conduct business. I would suggest that if you do decide to stay here that you immediately contact the host through the phone number given. Apparently they do not check the VRBO messaging.
Courtney K.
Stayed 2 nights in Jan 2025