The staff are terribly unfriendly and went out of their way to make our stay WORSE.
For example, we asked if they had a microwave, “Nope, we don’t have one on the property.” Really? How many rooms are there here, and you don’t have a microwave anywhere? “Actually, we don’t let guests use it, but just this once…” Seriously? It’s a thirty second inconvenience.
Also, about that family friendly pool?“No kids under 14 allowed.”
Want to enjoy the onsen with the kids? “No kids under 5 allowed.”
My advice— if you hate yourself, customer service, and especially kids, this is the place for you!
Otherwise, STEER CLEAR OF THIS AWFUL HOTEL